Drilldown: BDSMetric

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BDSMetric > MetricScope : Daily or Region & DeploymentModel : One global instance of Configuration Server DB for each tenant. or One global instance of Genesys Info Mart database for each tenant. or None

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productshort:
Draft:BDS (2) · Draft:System (8)
Role:
None (10)
DisplayName:
Callback seats (1) · Digital 1 bundle (1) · Digital 2 bundle (1) · Intelligent Workload Distribution (IWD) (1) · Supervisor and other non-agent personnel - access and metering (1) · Voice 1 bundle (2) · Voice 2 bundle (1) · Workforce Optimization (WFO) 1A bundle (1) · Workforce Optimization (WFO) 2 bundle (1)
TocName:
Callback seats (1) · Digital 1 (1) · Digital 2 (1) · Intelligent Workload Distribution (1) · Supervisor access and metering (1) · Voice 1 (2) · Voice 2 (1) · Workforce Optimization 1A (1) · Workforce Optimization 2 (1)
Dimension:
None (10)
Product:
None (4) · Billing Data Service (2) · System-Level Documentation (4)
Manual:
GenesysChoice (8) · User (2)
UseCase:
None (10)
UnitOfMeasure:
Agent Count (1) · agents count (1) · User (8)
MetricName:
None (1) · bundle_digital_one (1) · bundle_digital_two (1) · bundle_voice_one (2) · bundle_voice_two (1) · bundle_wfo_1a (1) · bundle_wfo_2 (1) · seats_callback (1) · seats_third_party (1)
MetricScope: (Click arrow to add another value)
DataSource:
Genesys Info Mart database (7) · Genesys Info Mart database, Genesys Interaction Recording database (1) · Genesys Info Mart database, Genesys Interaction Recording database, and Genesys WFM ETL database (1) · Genesys Info Mart database. (1)
DeploymentModel: (Click arrow to add another value)
IsChoice:
No (10)
ChoiceMetrics:
None (9) · seats_callback (1) · seats_inbound_voice (1)

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