Drilldown: BDSMetric

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BDSMetric > DeploymentModel : Instance of GVP Reporting Server database per location (shared between tenants or individual); one global instance of Genesys Info Mart database per tenant. or One global instance of Genesys Info Mart database for each tenant. or One global instance of Genesys Info Mart database, per tenant. or None

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productshort:
Draft:BDS (16) · Draft:System (9)
Role:
None (25)
DisplayName:
Active Call Recording / Screen Recording / Quality Management (1) · ASR ports (1) · Callback seats (1) · Designer-based Chatbot interactions (1) · Designer-based Voicebot interactions (1) · Designer-based Voicebot minutes (1) · Digital 1 bundle (1) · Digital 2 bundle (1) · Genesys Chat Seats for NEXUS (1) · Genesys CIM Premise Users (1) · Genesys Facebook Seats for NEXUS (1) · Genesys Task Routing (1) · Genesys Twitter Seats for NEXUS (1) · Genesys Voice (1) · GVP ports (1) · Intelligent Workload Distribution (IWD) (1) · Outbound Campaign Transactions (1) · Outbound Voice with CX Contact Interaction (1) · Supervisor and other non-agent personnel - access and metering (1) · TTS ports (1) · Voice 1 bundle (2) · Voice 2 bundle (1) · Workforce Optimization (WFO) 1A bundle (1) · Workforce Optimization (WFO) 2 bundle (1)
TocName:
Active Call Recording / Screen Recording / Quality Management (1) · ASR ports (1) · Callback seats (1) · Designer-based Chatbot interactions (1) · Designer-based Voicebot interactions (1) · Designer-based Voicebot minutes (1) · Digital 1 (1) · Digital 2 (1) · Genesys Chat Seats for NEXUS (1) · Genesys CIM Premise Users (1) · Genesys Facebook Seats for NEXUS (1) · Genesys Task Routing (1) · Genesys Twitter Seats for NEXUS (1) · Genesys Voice (1) · GVP ports (1) · Intelligent Workload Distribution (1) · Outbound campaign transactions (1) · Outbound Voice with CX Contact Interaction (1) · Supervisor access and metering (1) · TTS ports (1) · Voice 1 (2) · Voice 2 (1) · Workforce Optimization 1A (1) · Workforce Optimization 2 (1)
Dimension:
None (25)
Product:
None (5) · Billing Data Service (16) · System-Level Documentation (4)
Manual:
GenesysChoice (9) · User (16)
UseCase:
None (25)
UnitOfMeasure:
Agent Count (1) · agents count (7) · minutes (1) · Objects Count (3) · Port peak usage (3) · Sessions count (2) · User (8)
MetricName:
None (1) · bundle_digital_one (1) · bundle_digital_two (1) · bundle_voice_one (2) · bundle_voice_two (1) · bundle_wfo_1a (1) · bundle_wfo_2 (1) · chatbot_interactions (1) · cim_premise_users (1) · cx_contact_interactions (2) · gtr_interactions (1) · gvp_asr_ports (1) · gvp_ports (1) · gvp_tts_ports (1) · seats_callback (1) · seats_call_recording, seats_screen_recording, seats_quality_management (1) · seats_chat in release 9.0.000.33 and later (seats_chat_nexus in earlier releases) (1) · seats_facebook (seats_facebook_public, seats_facebook_direct in release 9.0.000.30 and earlier) (1) · seats_third_party (1) · seats_twitter (seats_twitter_public, seats_twitter_direct in release 9.0.000.30 and earlier) (1) · seats_voice (1) · voicebot_interactions (1) · voicebot_minutes (1)
MetricScope:
Global (7) · Region (18)
DataSource:
Genesys Info Mart database (18) · Genesys Info Mart database, Genesys Interaction Recording database (1) · Genesys Info Mart database, Genesys Interaction Recording database, and Genesys WFM ETL database (1) · Genesys Info Mart database. (2) · GVP Reporting Server (RS) database; Genesys Info Mart database (1) · GVP Reporting Server database ; Genesys Info Mart database (1) · GVP Reporting Server database; Genesys Info Mart database (1)
DeploymentModel: (Click arrow to add another value)
IsChoice:
No (25)
ChoiceMetrics:
None (24) · seats_callback (1) · seats_inbound_voice (1)

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