Drilldown: BDSMetric
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BDSMetric > UnitOfMeasure :
Agents count or
places count or
Other
& DeploymentModel :
Instance of GVP Reporting Server database per location (shared between tenants or individual); one global instance of Genesys Info Mart database per tenant. or
One global instance of Genesys Info Mart database for each tenant.|- or
One global instance of Genesys Info Mart database for each tenant.|-|'''Notes'''|*Multiple DNs associated with a single agent place are counted as one enabled seat, not multiple seats.*A single place logging into voice, email, and chat is counted as one place, not multiple places.|- or
One global instance of Genesys Info Mart database per tenant. or
One global instance of Genesys Info Mart database, per tenant.
Important
This metric requires Interaction Concentrator 8.1.514.19 or later.Use the filters below to narrow your results.
ASR ports (1) ·
Cloud Contact Center Supervisor Seat (1) ·
Genesys Chat (1) ·
Genesys CIM Premise Places (1) ·
Genesys Co-browse (1) ·
Genesys Customer Interaction Management Platform (1) ·
Genesys E-mail (1) ·
Genesys Inbound Voice (1) ·
Genesys SIP Interaction (1) ·
Genesys SMS (1) ·
Genesys Social Media Engagement (1) ·
GVP ports (1) ·
Outbound Contact (1) ·
Third-party work items (1) ·
TTS ports (1)
ASR ports (1) ·
Cloud Contact Center Supervisor Seat (1) ·
Genesys Chat (1) ·
Genesys CIM Premise Places (1) ·
Genesys Co-browse (1) ·
Genesys Customer Interaction Management Platform (1) ·
Genesys E-mail (1) ·
Genesys Inbound Voice (1) ·
Genesys SIP Interaction (1) ·
Genesys SMS (1) ·
Genesys Social Media Engagement (1) ·
GVP ports (1) ·
Outbound Contact (1) ·
Third-party work items (1) ·
TTS ports (1)
cim_premise_places (1) ·
gvp_asr_ports (1) ·
gvp_ports (1) ·
gvp_tts_ports (1) ·
seats_chat (1) ·
seats_CIM (1) ·
seats_cobrowse (1) ·
seats_email (1) ·
seats_inbound_voice (1) ·
seats_outbound (1) ·
seats_sip_interaction (1) ·
seats_sms (1) ·
seats_social (1) ·
seats_supervisor (1) ·
seats_third_party (1)
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