Drilldown: BDSMetric

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BDSMetric > DeploymentModel : Instance of GVP Reporting Server database per location (shared between tenants or individual); one global instance of Genesys Info Mart database per tenant. or One global instance of Genesys Info Mart database, per tenant. or One global instance of Genesys WFM ETL database for each tenant

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productshort:
Draft:BDS (13) · Draft:System (1)
Role:
None (14)
DisplayName:
Active Call Recording / Screen Recording / Quality Management (1) · ASR ports (1) · Designer-based Chatbot interactions (1) · Designer-based Voicebot interactions (1) · Designer-based Voicebot minutes (1) · Genesys Chat Seats for NEXUS (1) · Genesys Facebook Seats for NEXUS (1) · Genesys Task Routing (1) · Genesys Twitter Seats for NEXUS (1) · Genesys Voice (1) · GVP ports (1) · Outbound Voice with CX Contact Interaction (1) · TTS ports (1) · Workforce Optimization (WFO) 1B bundle (1)
TocName:
Active Call Recording / Screen Recording / Quality Management (1) · ASR ports (1) · Designer-based Chatbot interactions (1) · Designer-based Voicebot interactions (1) · Designer-based Voicebot minutes (1) · Genesys Chat Seats for NEXUS (1) · Genesys Facebook Seats for NEXUS (1) · Genesys Task Routing (1) · Genesys Twitter Seats for NEXUS (1) · Genesys Voice (1) · GVP ports (1) · Outbound Voice with CX Contact Interaction (1) · TTS ports (1) · Workforce Optimization 1B (1)
Dimension:
None (14)
Product:
None (1) · Billing Data Service (13)
Manual:
GenesysChoice (1) · User (13)
UseCase:
None (14)
UnitOfMeasure:
agents count (5) · minutes (1) · objects count (2) · Port peak usage (3) · Sessions count (2) · User (1)
MetricName:
bundle_wfo_1b (1) · chatbot_interactions (1) · cx_contact_interactions (1) · gtr_interactions (1) · gvp_asr_ports (1) · gvp_ports (1) · gvp_tts_ports (1) · seats_call_recording, seats_screen_recording, seats_quality_management (1) · seats_chat in release 9.0.000.33 and later (seats_chat_nexus in earlier releases) (1) · seats_facebook (seats_facebook_public, seats_facebook_direct in release 9.0.000.30 and earlier) (1) · seats_twitter (seats_twitter_public, seats_twitter_direct in release 9.0.000.30 and earlier) (1) · seats_voice (1) · voicebot_interactions (1) · voicebot_minutes (1)
MetricScope:
Global (5) · Global for each customer tenant (1) · Region (8)
DataSource:
Genesys Info Mart database (10) · Genesys WFM ETL database (1) · GVP Reporting Server (RS) database; Genesys Info Mart database (1) · GVP Reporting Server database ; Genesys Info Mart database (1) · GVP Reporting Server database; Genesys Info Mart database (1)
DeploymentModel: (Click arrow to add another value)
IsChoice:
No (14)
ChoiceMetrics:
None (14)

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