Drilldown: BDSMetric

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BDSMetric > DeploymentModel : Instance of GVP Reporting Server database per location (shared between tenants or individual); One global instance of Genesys Info Mart database, per tenant. or One global instance of Genesys Info Mart database for each tenant. or TBD

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productshort:
Draft:BDS (14) · Draft:System (10)
Role:
None (24)
DisplayName:
ASR/TTS (1) · Callback seats (1) · Digital 1 bundle (2) · Digital 2 bundle (2) · Genesys CIM Premise Users (1) · GVP ASR minutes / GVP TTS minutes (1) · Intelligent Workload Distribution (IWD) (2) · IVR (1) · Outbound Campaign Transactions (2) · Supervisor and other non-agent personnel - access and metering (1) · Task routing (1) · Voice 1 bundle (1) · Voice 2 bundle (2) · Voicemail (1) · WFO (2) · Workforce Optimization (1) · Workforce Optimization (WFO) 1A bundle (1) · Workforce Optimization (WFO) 2 bundle (1)
TocName:
ASR/TTS (1) · Callback seats (1) · Digital 1 (2) · Digital 2 (2) · Genesys CIM Premise Users (1) · GVP ASR minutes / GVP TTS minutes (1) · Intelligent Workload Distribution (2) · IVR (1) · Outbound campaign transactions (2) · Supervisor access and metering (1) · Task routing (1) · Voice 1 (1) · Voice 2 (2) · Voicemail (1) · WFO (3) · Workforce Optimization 1A (1) · Workforce Optimization 2 (1)
Dimension:
None (24)
Product:
None (12) · Billing Data Service (8) · System-Level Documentation (4)
Manual:
GenesysChoice (10) · User (14)
UseCase:
None (24)
UnitOfMeasure:
Agent Count (2) · agents count (2) · minutes (2) · Objects count (5) · TBD (1) · User (12)
MetricName:
None (1) · bundle_digital_one (2) · bundle_digital_two (2) · bundle_voice_one (1) · bundle_voice_two (2) · bundle_wfo_1a (1) · bundle_wfo_2 (1) · cim_premise_users (1) · cx_contact_interactions (1) · gvp_asr_minutes, gvp_tts_minutes (1) · seats_callback (1) · seats_third_party (1) · TBD (9)
MetricScope:
Daily (1) · Global (4) · Region (19)
DataSource:
Configuration Server DB (1) · Genesys Info Mart (2) · Genesys Info Mart database (14) · Genesys Info Mart database, Genesys Interaction Recording database (1) · Genesys Info Mart database, Genesys Interaction Recording database, and Genesys WFM ETL database (1) · Genesys Info Mart database. (2) · GVP Reporting Server (RS) database; Genesys Info Mart database (1) · GVP Reporting Server database, Genesys Info Mart database (1) · GVP Reporting Server DB, Genesys Info Mart database (1)
DeploymentModel: (Click arrow to add another value)
IsChoice:
No (24)
ChoiceMetrics:
None (21) · seats_callback (1) · seats_chat (1) · seats_email (1) · seats_facebook (seats_facebook_public (1) · seats_outbound (1) · seats_sms (1) · seats_twitter (seats_twitter_public (1) · seats_voice (1) · seats_whatsapp (1)

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