Drilldown: BDSMetric

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BDSMetric > DeploymentModel : Instance of GVP Reporting Server DB for each location (shared between tenants or individual). One global instance of Genesys Info Mart DB for each tenant. or One global instance of Genesys Info Mart database for each tenant. or One global instance of Genesys WFM ETL database for each tenant

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productshort:
Draft:BDS (3) · Draft:System (10)
Role:
None (13)
DisplayName:
Callback seats (1) · Digital 1 bundle (1) · Digital 2 bundle (1) · Genesys CIM Premise Users (1) · GVP Minutes (1) · Intelligent Workload Distribution (IWD) (1) · Outbound Campaign Transactions (1) · Supervisor and other non-agent personnel - access and metering (1) · Voice 1 bundle (1) · Voice 2 bundle (1) · Workforce Optimization (WFO) 1A bundle (1) · Workforce Optimization (WFO) 1B bundle (1) · Workforce Optimization (WFO) 2 bundle (1)
TocName:
Callback seats (1) · Digital 1 (1) · Digital 2 (1) · Genesys CIM Premise Users (1) · GVP Minutes (1) · Intelligent Workload Distribution (1) · Outbound campaign transactions (1) · Supervisor access and metering (1) · Voice 1 (1) · Voice 2 (1) · Workforce Optimization 1A (1) · Workforce Optimization 1B (1) · Workforce Optimization 2 (1)
Dimension:
None (13)
Product:
None (6) · Billing Data Service (3) · System-Level Documentation (4)
Manual:
GenesysChoice (10) · User (3)
UseCase:
None (13)
UnitOfMeasure:
Agent Count (1) · agents count (2) · Objects Count (1) · port usage time (1) · User (8)
MetricName:
None (1) · bundle_digital_one (1) · bundle_digital_two (1) · bundle_voice_one (1) · bundle_voice_two (1) · bundle_wfo_1a (1) · bundle_wfo_1b (1) · bundle_wfo_2 (1) · cim_premise_users (1) · cx_contact_interactions (1) · gvp_minutes (1) · seats_callback (1) · seats_third_party (1)
MetricScope:
Global (2) · Global for each customer tenant (1) · Region (10)
DataSource:
Genesys Info Mart database (7) · Genesys Info Mart database, Genesys Interaction Recording database (1) · Genesys Info Mart database, Genesys Interaction Recording database, and Genesys WFM ETL database (1) · Genesys Info Mart database. (2) · Genesys WFM ETL database (1) · GVP Reporting Server database, Genesys Info Mart database (1)
DeploymentModel: (Click arrow to add another value)
IsChoice:
No (13)
ChoiceMetrics:
None (13)

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