Drilldown: BDSMetric

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BDSMetric > DeploymentModel : Instance of GVP Reporting Server DB for each location (shared between tenants or individual). One global instance of Genesys Info Mart DB for each tenant. or One global instance of Genesys Info Mart database for each tenant or One global instance of Genesys Info Mart database for each tenant. or One global instance of Genesys Info Mart database for each tenant.|- or One global instance of Genesys Info Mart database per tenant.

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productshort:
Draft:BDS (13) · Draft:System (11)
Role:
None (24)
DisplayName:
Callback seats (1) · Digital 1 bundle (1) · Digital 2 bundle (1) · Genesys Chat (1) · Genesys CIM Premise Users (1) · Genesys Co-browse (1) · Genesys Customer Interaction Management Platform (1) · Genesys E-mail (1) · Genesys Inbound Voice (1) · Genesys SIP Interaction (1) · Genesys SMS (1) · Genesys Social Media Engagement (1) · Gplus Workforce Management (Gplus WFM) (1) · GVP Minutes (1) · Intelligent Workload Distribution (IWD) (1) · Outbound Campaign Transactions (1) · Outbound Contact (1) · Supervisor and other non-agent personnel - access and metering (1) · Task routing (1) · Third-party work items (1) · Voice 1 bundle (1) · Voice 2 bundle (1) · Workforce Optimization (WFO) 1A bundle (1) · Workforce Optimization (WFO) 2 bundle (1)
TocName:
Callback seats (1) · Digital 1 (1) · Digital 2 (1) · Genesys Chat (1) · Genesys CIM Premise Users (1) · Genesys Co-browse (1) · Genesys Customer Interaction Management Platform (1) · Genesys E-mail (1) · Genesys Inbound Voice (1) · Genesys SIP Interaction (1) · Genesys SMS (1) · Genesys Social Media Engagement (1) · Gplus Workforce Management (1) · GVP Minutes (1) · Intelligent Workload Distribution (1) · Outbound campaign transactions (1) · Outbound Contact (1) · Supervisor access and metering (1) · Task routing (1) · Third-party work items (1) · Voice 1 (1) · Voice 2 (1) · Workforce Optimization 1A (1) · Workforce Optimization 2 (1)
Dimension:
None (24)
Product:
None (6) · Billing Data Service (13) · System-Level Documentation (5)
Manual:
GenesysChoice (11) · User (13)
UseCase:
None (24)
UnitOfMeasure:
Agent count (7) · agents count (3) · Agents count (1) · Agent count (3) · Objects Count (2) · port usage time (1) · User (7)
MetricName:
None (1) · bundle_digital_one (1) · bundle_digital_two (1) · bundle_voice_one (1) · bundle_voice_two (1) · bundle_wfo_1a (1) · bundle_wfo_2 (1) · cim_premise_users (1) · cx_contact_interactions (1) · gtr_interactions (1) · gvp_minutes (1) · seats_callback (1) · seats_chat (1) · seats_CIM (1) · seats_cobrowse (1) · seats_email (1) · seats_gplus_wfm (1) · seats_inbound_voice (1) · seats_outbound (1) · seats_sip_interaction (1) · seats_sms (1) · seats_social (1) · seats_third_party (2)
MetricScope:
Global (4) · Region (20)
DataSource:
Genesys Info Mart database (18) · Genesys Info Mart database, Genesys Interaction Recording database (1) · Genesys Info Mart database, Genesys Interaction Recording database, and Genesys WFM ETL database (1) · Genesys Info Mart database. (3) · GVP Reporting Server database, Genesys Info Mart database (1)
DeploymentModel: (Click arrow to add another value)
IsChoice:
No (24)
ChoiceMetrics:
None (24)

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