Drilldown: BDSMetric

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BDSMetric > DeploymentModel : Instance of GVP Reporting Server DB for each location (shared between tenants or individual). One global instance of Genesys Info Mart DB for each tenant. or One global instance of Genesys Info Mart DB per tenant. or One global instance of Genesys Info Mart database for each tenant.|- or One global instance of Genesys Info Mart database per tenant.

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productshort:
Draft:BDS (12)
Role:
None (12)
DisplayName:
Genesys Chat (1) · Genesys Co-browse (1) · Genesys Customer Interaction Management Platform (1) · Genesys E-mail (1) · Genesys Inbound Voice (1) · Genesys SIP Interaction (1) · Genesys SMS (1) · Genesys Social Media Engagement (1) · GIM-based voicemail (1) · GVP Minutes (1) · Outbound Contact (1) · Third-party work items (1)
TocName:
Genesys Chat (1) · Genesys Co-browse (1) · Genesys Customer Interaction Management Platform (1) · Genesys E-mail (1) · Genesys Inbound Voice (1) · Genesys SIP Interaction (1) · Genesys SMS (1) · Genesys Social Media Engagement (1) · GIM-based voicemail (1) · GVP Minutes (1) · Outbound Contact (1) · Third-party work items (1)
Dimension:
None (12)
Product:
Billing Data Service (12)
Manual:
User (12)
UseCase:
None (12)
UnitOfMeasure:
Agent count (5) · agents count (1) · Agents count (1) · Agent count (3) · Objects count (1) · port usage time (1)
MetricName:
gvp_minutes (1) · seats_chat (1) · seats_CIM (1) · seats_cobrowse (1) · seats_email (1) · seats_inbound_voice (1) · seats_outbound (1) · seats_sip_interaction (1) · seats_sms (1) · seats_social (1) · seats_third_party (1) · voicemail_boxes_gim  (1)
MetricScope:
global (2) · Region (10)
DataSource:
Genesys Info Mart database (9) · Genesys Info Mart database. (1) · Genesys Info Mart DB (1) · GVP Reporting Server database, Genesys Info Mart database (1)
DeploymentModel: (Click arrow to add another value)
IsChoice:
No (12)
ChoiceMetrics:
None (12)

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