Drilldown: BDSMetric

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BDSMetric > DeploymentModel : Instance of Configuration Server per tenant. or One global instance of Genesys Info Mart database for each tenant or One global instance of Genesys Info Mart database for each tenant. or TBD

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productshort:
Draft:BDS (14) · Draft:System (12)
Role:
None (26)
DisplayName:
ASR/TTS (1) · Callback seats (1) · Digital 1 bundle (2) · Digital 2 bundle (2) · Genesys CIM Premise Users (1) · Gplus Workforce Management (Gplus WFM) (1) · Intelligent Workload Distribution (IWD) (2) · IVR (1) · Outbound Campaign Transactions (2) · SIP voicemail (1) · Supervisor and other non-agent personnel - access and metering (1) · Task routing (2) · Voice 1 bundle (1) · Voice 2 bundle (2) · Voicemail (1) · WFO (2) · Workforce Optimization (1) · Workforce Optimization (WFO) 1A bundle (1) · Workforce Optimization (WFO) 2 bundle (1)
TocName:
ASR/TTS (1) · Callback seats (1) · Digital 1 (2) · Digital 2 (2) · Genesys CIM Premise Users (1) · Gplus Workforce Management (1) · Intelligent Workload Distribution (2) · IVR (1) · Outbound campaign transactions (2) · SIP voicemail (1) · Supervisor access and metering (1) · Task routing (2) · Voice 1 (1) · Voice 2 (2) · Voicemail (1) · WFO (3) · Workforce Optimization 1A (1) · Workforce Optimization 2 (1)
Dimension:
None (26)
Product:
None (13) · Billing Data Service (8) · System-Level Documentation (5)
Manual:
GenesysChoice (12) · User (14)
UseCase:
None (26)
UnitOfMeasure:
Agent Count (3) · agents count (2) · Minutes (1) · Objects Count (7) · TBD (1) · User (12)
MetricName:
None (1) · bundle_digital_one (2) · bundle_digital_two (2) · bundle_voice_one (1) · bundle_voice_two (2) · bundle_wfo_1a (1) · bundle_wfo_2 (1) · cim_premise_users (1) · cx_contact_interactions (1) · gtr_interactions (1) · seats_callback (1) · seats_gplus_wfm (1) · seats_third_party (1) · TBD (9) · voicemail_boxes  (1)
MetricScope:
Daily (1) · Global (6) · Region (19)
DataSource:
Configuration Server DB (1) · Genesys Info Mart (2) · Genesys Info Mart database (16) · Genesys Info Mart database, Genesys Interaction Recording database (1) · Genesys Info Mart database, Genesys Interaction Recording database, and Genesys WFM ETL database (1) · Genesys Info Mart database. (2) · GVP Reporting Server database, Genesys Info Mart database (1) · GVP Reporting Server DB, Genesys Info Mart database (1) · Tenant Configuration Server  (1)
DeploymentModel: (Click arrow to add another value)
IsChoice:
No (26)
ChoiceMetrics:
None (23) · seats_callback (1) · seats_chat (1) · seats_email (1) · seats_facebook (seats_facebook_public (1) · seats_outbound (1) · seats_sms (1) · seats_twitter (seats_twitter_public (1) · seats_voice (1) · seats_whatsapp (1)

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