Drilldown: BDSMetric

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BDSMetric > DeploymentModel : Instance of Configuration Server per tenant. or One global instance of Configuration Server DB for each tenant. or One global instance of Genesys Info Mart database for each tenant. or One global instance of Genesys Info Mart database per tenant.

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productshort:
Draft:BDS (12) · Draft:System (10)
Role:
None (22)
DisplayName:
Callback seats (1) · Digital 1 bundle (1) · Digital 2 bundle (1) · Genesys Chat (1) · Genesys CIM Premise Users (1) · Genesys Co-browse (1) · Genesys Customer Interaction Management Platform (1) · Genesys E-mail (1) · Genesys Inbound Voice (1) · Genesys SMS (1) · Genesys Social Media Engagement (1) · Intelligent Workload Distribution (IWD) (1) · Outbound Campaign Transactions (1) · Outbound Contact (1) · SIP voicemail (1) · Supervisor and other non-agent personnel - access and metering (1) · Third-party work items (1) · Voice 1 bundle (1) · Voice 2 bundle (1) · Voicemail (1) · Workforce Optimization (WFO) 1A bundle (1) · Workforce Optimization (WFO) 2 bundle (1)
TocName:
Callback seats (1) · Digital 1 (1) · Digital 2 (1) · Genesys Chat (1) · Genesys CIM Premise Users (1) · Genesys Co-browse (1) · Genesys Customer Interaction Management Platform (1) · Genesys E-mail (1) · Genesys Inbound Voice (1) · Genesys SMS (1) · Genesys Social Media Engagement (1) · Intelligent Workload Distribution (1) · Outbound campaign transactions (1) · Outbound Contact (1) · SIP voicemail (1) · Supervisor access and metering (1) · Third-party work items (1) · Voice 1 (1) · Voice 2 (1) · Voicemail (1) · Workforce Optimization 1A (1) · Workforce Optimization 2 (1)
Dimension:
None (22)
Product:
None (5) · Billing Data Service (12) · System-Level Documentation (5)
Manual:
GenesysChoice (10) · User (12)
UseCase:
None (22)
UnitOfMeasure:
Agent count (6) · agents count (2) · Agents count (1) · Agent count (3) · Objects count (3) · User (7)
MetricName:
None (1) · bundle_digital_one (1) · bundle_digital_two (1) · bundle_voice_one (1) · bundle_voice_two (1) · bundle_wfo_1a (1) · bundle_wfo_2 (1) · cim_premise_users (1) · cx_contact_interactions (1) · seats_callback (1) · seats_chat (1) · seats_CIM (1) · seats_cobrowse (1) · seats_email (1) · seats_inbound_voice (1) · seats_outbound (1) · seats_sms (1) · seats_social (1) · seats_third_party (2) · voicemail_boxes_gim (1) · voicemail_boxes  (1)
MetricScope:
Global (4) · Region (18)
DataSource:
Configuration Server DB (1) · Genesys Info Mart database (16) · Genesys Info Mart database, Genesys Interaction Recording database (1) · Genesys Info Mart database, Genesys Interaction Recording database, and Genesys WFM ETL database (1) · Genesys Info Mart database. (2) · Tenant Configuration Server  (1)
DeploymentModel: (Click arrow to add another value)
IsChoice:
No (22)
ChoiceMetrics:
None (22)

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