Drilldown: BDSMetric

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BDSMetric > DeploymentModel : Instance of Configuration Server per tenant. or Instance of GVP Reporting Server DB for each location (shared between tenants or individual). One global instance of Genesys Info Mart DB for each tenant. or Instance of GVP Reporting Server database per location (shared between tenants or individual); One global instance of Genesys Info Mart database, per tenant. or One global instance of Genesys Info Mart database, per tenant.

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productshort:
Draft:BDS (13)
Role:
None (13)
DisplayName:
Active Call Recording / Screen Recording / Quality Management (1) · Designer-based Chatbot interactions (1) · Designer-based Voicebot interactions (1) · Designer-based Voicebot minutes (1) · Genesys Chat Seats for NEXUS (1) · Genesys Facebook Seats for NEXUS (1) · Genesys Task Routing (1) · Genesys Twitter Seats for NEXUS (1) · Genesys Voice (1) · GVP ASR minutes / GVP TTS minutes (1) · GVP Minutes (1) · Outbound Voice with CX Contact Interaction (1) · SIP voicemail (1)
TocName:
Active Call Recording / Screen Recording / Quality Management (1) · Designer-based Chatbot interactions (1) · Designer-based Voicebot interactions (1) · Designer-based Voicebot minutes (1) · Genesys Chat Seats for NEXUS (1) · Genesys Facebook Seats for NEXUS (1) · Genesys Task Routing (1) · Genesys Twitter Seats for NEXUS (1) · Genesys Voice (1) · GVP ASR minutes / GVP TTS minutes (1) · GVP Minutes (1) · Outbound Voice with CX Contact Interaction (1) · SIP voicemail (1)
Dimension:
None (13)
Product:
Billing Data Service (13)
Manual:
User (13)
UseCase:
None (13)
UnitOfMeasure:
agents count (5) · minutes (2) · Objects count (3) · port usage time (1) · Sessions count (2)
MetricName:
chatbot_interactions (1) · cx_contact_interactions (1) · gtr_interactions (1) · gvp_asr_minutes, gvp_tts_minutes (1) · gvp_minutes (1) · seats_call_recording, seats_screen_recording, seats_quality_management (1) · seats_chat in release 9.0.000.33 and later (seats_chat_nexus in earlier releases) (1) · seats_facebook (seats_facebook_public, seats_facebook_direct in release 9.0.000.30 and earlier) (1) · seats_twitter (seats_twitter_public, seats_twitter_direct in release 9.0.000.30 and earlier) (1) · seats_voice (1) · voicebot_interactions (1) · voicebot_minutes (1) · voicemail_boxes  (1)
MetricScope:
Global (6) · Region (7)
DataSource:
Genesys Info Mart database (10) · GVP Reporting Server (RS) database; Genesys Info Mart database (1) · GVP Reporting Server database, Genesys Info Mart database (1) · Tenant Configuration Server  (1)
DeploymentModel: (Click arrow to add another value)
IsChoice:
No (13)
ChoiceMetrics:
None (13)

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