Drilldown: BDSMetric

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BDSMetric > UseCase: None & DeploymentModel : For GVP Reporting Server (RS) database - an instance of GVP RS database per location. This instance can be used by a single tenant or shared between multiple tenants. or One global instance of Genesys Info Mart database per tenant. or One global instance of Genesys WFM ETL database for each tenant

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productshort:
Draft:BDS (9) · Draft:System (3)
Role:
None (12)
DisplayName:
ASR/TTS (1) · Genesys Chat (1) · Genesys Co-browse (1) · Genesys Customer Interaction Management Platform (1) · Genesys E-mail (1) · Genesys Inbound Voice (1) · Genesys SMS (1) · Genesys Social Media Engagement (1) · IVR (1) · Outbound Contact (1) · Third-party work items (1) · Workforce Optimization (WFO) 1B bundle (1)
TocName:
ASR/TTS (1) · Genesys Chat (1) · Genesys Co-browse (1) · Genesys Customer Interaction Management Platform (1) · Genesys E-mail (1) · Genesys Inbound Voice (1) · Genesys SMS (1) · Genesys Social Media Engagement (1) · IVR (1) · Outbound Contact (1) · Third-party work items (1) · Workforce Optimization 1B (1)
Dimension:
None (12)
Product:
None (2) · Billing Data Service (9) · System-Level Documentation (1)
Manual:
GenesysChoice (3) · User (9)
UseCase: (Click arrow to add another value)
UnitOfMeasure:
Agent count (5) · Agents count (1) · Agent count (3) · Minutes (1) · Objects Count (1) · User (1)
MetricName:
bundle_wfo_1b (1) · gvp_asr_minutes, gvp_tts_minutes (1) · gvp_minutes (1) · seats_chat (1) · seats_CIM (1) · seats_cobrowse (1) · seats_email (1) · seats_inbound_voice (1) · seats_outbound (1) · seats_sms (1) · seats_social (1) · seats_third_party (1)
MetricScope:
Global for each customer tenant (1) · Region (11)
DataSource:
Genesys Info Mart database (9) · Genesys Info Mart database, GVP Reporting Server database (1) · Genesys WFM ETL database (1) · GVP Reporting Server DB, Genesys Info Mart database (1)
DeploymentModel: (Click arrow to add another value)
IsChoice:
No (12)
ChoiceMetrics:
None (12)

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