Drilldown: BDSMetric

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BDSMetric > DeploymentModel : For GVP Reporting Server (RS) database - an instance of GVP RS database per location. This instance can be used by a single tenant or shared between multiple tenants. or One global instance of Genesys Info Mart database for each tenant. or One global instance of Genesys WFM ETL database for each tenant

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productshort:
Draft:BDS (2) · Draft:System (12)
Role:
None (14)
DisplayName:
ASR/TTS (1) · Callback seats (1) · Digital 1 bundle (1) · Digital 2 bundle (1) · Genesys CIM Premise Users (1) · Intelligent Workload Distribution (IWD) (1) · IVR (1) · Outbound Campaign Transactions (1) · Supervisor and other non-agent personnel - access and metering (1) · Voice 1 bundle (1) · Voice 2 bundle (1) · Workforce Optimization (WFO) 1A bundle (1) · Workforce Optimization (WFO) 1B bundle (1) · Workforce Optimization (WFO) 2 bundle (1)
TocName:
ASR/TTS (1) · Callback seats (1) · Digital 1 (1) · Digital 2 (1) · Genesys CIM Premise Users (1) · Intelligent Workload Distribution (1) · IVR (1) · Outbound campaign transactions (1) · Supervisor access and metering (1) · Voice 1 (1) · Voice 2 (1) · Workforce Optimization 1A (1) · Workforce Optimization 1B (1) · Workforce Optimization 2 (1)
Dimension:
None (14)
Product:
None (7) · Billing Data Service (2) · System-Level Documentation (5)
Manual:
GenesysChoice (12) · User (2)
UseCase:
None (14)
UnitOfMeasure:
Agent Count (1) · agents count (2) · Minutes (1) · Objects Count (2) · User (8)
MetricName:
None (1) · bundle_digital_one (1) · bundle_digital_two (1) · bundle_voice_one (1) · bundle_voice_two (1) · bundle_wfo_1a (1) · bundle_wfo_1b (1) · bundle_wfo_2 (1) · cim_premise_users (1) · cx_contact_interactions (1) · gvp_asr_minutes, gvp_tts_minutes (1) · gvp_minutes (1) · seats_callback (1) · seats_third_party (1)
MetricScope:
Global (2) · Global for each customer tenant (1) · Region (11)
DataSource:
Genesys Info Mart database (7) · Genesys Info Mart database, Genesys Interaction Recording database (1) · Genesys Info Mart database, Genesys Interaction Recording database, and Genesys WFM ETL database (1) · Genesys Info Mart database, GVP Reporting Server database (1) · Genesys Info Mart database. (2) · Genesys WFM ETL database (1) · GVP Reporting Server DB, Genesys Info Mart database (1)
DeploymentModel: (Click arrow to add another value)
IsChoice:
No (14)
ChoiceMetrics:
None (14)

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