Drilldown: BDSMetric

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BDSMetric > UseCase: None & DeploymentModel : For GVP Reporting Server (RS) database - an instance of GVP RS database per location. This instance can be used by a single tenant or shared between multiple tenants. or Instance of GVP Reporting Server DB for each location (shared between tenants or individual). One global instance of Genesys Info Mart DB for each tenant. or One global instance of Genesys Info Mart database for each tenant. or TBD

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productshort:
Draft:BDS (14) · Draft:System (12)
Role:
None (26)
DisplayName:
ASR/TTS (2) · Callback seats (1) · Digital 1 bundle (2) · Digital 2 bundle (2) · Genesys CIM Premise Users (1) · GVP Minutes (1) · Intelligent Workload Distribution (IWD) (2) · IVR (2) · Outbound Campaign Transactions (2) · Supervisor and other non-agent personnel - access and metering (1) · Task routing (1) · Voice 1 bundle (1) · Voice 2 bundle (2) · Voicemail (1) · WFO (2) · Workforce Optimization (1) · Workforce Optimization (WFO) 1A bundle (1) · Workforce Optimization (WFO) 2 bundle (1)
TocName:
ASR/TTS (2) · Callback seats (1) · Digital 1 (2) · Digital 2 (2) · Genesys CIM Premise Users (1) · GVP Minutes (1) · Intelligent Workload Distribution (2) · IVR (2) · Outbound campaign transactions (2) · Supervisor access and metering (1) · Task routing (1) · Voice 1 (1) · Voice 2 (2) · Voicemail (1) · WFO (3) · Workforce Optimization 1A (1) · Workforce Optimization 2 (1)
Dimension:
None (26)
Product:
None (13) · Billing Data Service (8) · System-Level Documentation (5)
Manual:
GenesysChoice (12) · User (14)
UseCase: (Click arrow to add another value)
UnitOfMeasure:
Agent Count (2) · agents count (2) · Minutes (2) · Objects Count (6) · port usage time (1) · TBD (1) · User (12)
MetricName:
None (1) · bundle_digital_one (2) · bundle_digital_two (2) · bundle_voice_one (1) · bundle_voice_two (2) · bundle_wfo_1a (1) · bundle_wfo_2 (1) · cim_premise_users (1) · cx_contact_interactions (1) · gvp_asr_minutes, gvp_tts_minutes (1) · gvp_minutes (2) · seats_callback (1) · seats_third_party (1) · TBD (9)
MetricScope:
Daily (1) · Global (4) · Region (21)
DataSource:
Configuration Server DB (1) · Genesys Info Mart (2) · Genesys Info Mart database (14) · Genesys Info Mart database, Genesys Interaction Recording database (1) · Genesys Info Mart database, Genesys Interaction Recording database, and Genesys WFM ETL database (1) · Genesys Info Mart database, GVP Reporting Server database (1) · Genesys Info Mart database. (2) · GVP Reporting Server database, Genesys Info Mart database (2) · GVP Reporting Server DB, Genesys Info Mart database (2)
DeploymentModel: (Click arrow to add another value)
IsChoice:
No (26)
ChoiceMetrics:
None (23) · seats_callback (1) · seats_chat (1) · seats_email (1) · seats_facebook (seats_facebook_public (1) · seats_outbound (1) · seats_sms (1) · seats_twitter (seats_twitter_public (1) · seats_voice (1) · seats_whatsapp (1)

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