Drilldown: BDSMetric

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BDSMetric > UseCase: None & DataSource: Genesys Info Mart database & DeploymentModel : One global instance of Configuration Server DB for each tenant. or One global instance of Genesys Info Mart database for each tenant or One global instance of Genesys Info Mart database, per tenant.

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productshort:
Draft:BDS (10) · Draft:System (2)
Role:
None (12)
DisplayName:
Active Call Recording / Screen Recording / Quality Management (1) · Designer-based Chatbot interactions (1) · Designer-based Voicebot interactions (1) · Designer-based Voicebot minutes (1) · Genesys Chat Seats for NEXUS (1) · Genesys Facebook Seats for NEXUS (1) · Genesys Task Routing (1) · Genesys Twitter Seats for NEXUS (1) · Genesys Voice (1) · Gplus Workforce Management (Gplus WFM) (1) · Outbound Voice with CX Contact Interaction (1) · Task routing (1)
TocName:
Active Call Recording / Screen Recording / Quality Management (1) · Designer-based Chatbot interactions (1) · Designer-based Voicebot interactions (1) · Designer-based Voicebot minutes (1) · Genesys Chat Seats for NEXUS (1) · Genesys Facebook Seats for NEXUS (1) · Genesys Task Routing (1) · Genesys Twitter Seats for NEXUS (1) · Genesys Voice (1) · Gplus Workforce Management (1) · Outbound Voice with CX Contact Interaction (1) · Task routing (1)
Dimension:
None (12)
Product:
None (1) · Billing Data Service (10) · System-Level Documentation (1)
Manual:
GenesysChoice (2) · User (10)
UseCase: (Click arrow to add another value)
UnitOfMeasure:
Agent Count (1) · agents count (5) · minutes (1) · objects count (3) · Sessions count (2)
MetricName:
chatbot_interactions (1) · cx_contact_interactions (1) · gtr_interactions (2) · seats_call_recording, seats_screen_recording, seats_quality_management (1) · seats_chat in release 9.0.000.33 and later (seats_chat_nexus in earlier releases) (1) · seats_facebook (seats_facebook_public, seats_facebook_direct in release 9.0.000.30 and earlier) (1) · seats_gplus_wfm (1) · seats_twitter (seats_twitter_public, seats_twitter_direct in release 9.0.000.30 and earlier) (1) · seats_voice (1) · voicebot_interactions (1) · voicebot_minutes (1)
MetricScope:
Global (6) · Region (6)
DataSource: (Click arrow to add another value)
DeploymentModel: (Click arrow to add another value)
IsChoice:
No (12)
ChoiceMetrics:
None (12)

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