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BDSMetric > Role:
None
& UnitOfMeasure:
agents count
& MetricName :
TBD or
bundle_voice_one or
cx_contact_interactions or
seats_voice
& DataSource:
Genesys Info Mart database
& DeploymentModel :
Instance of GVP Reporting Server database per location (shared between tenants or individual); One global instance of Genesys Info Mart database, per tenant. or
One global instance of Genesys Info Mart database for each tenant or
One global instance of Genesys Info Mart database for each tenant.|-|'''Notes'''|*Multiple DNs associated with a single agent place are counted as one enabled seat, not multiple seats.*A single place logging into voice, email, and chat is counted as one place, not multiple places.|- or
Other
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