Drilldown: BDSMetric

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BDSMetric > DisplayName : Active Call Recording / Screen Recording / Quality Management or Designer-based Voicebot minutes or Supervisor and other non-agent personnel - access and metering or Voice 2 bundle & DataSource : Genesys Info Mart database or Genesys Info Mart database, Genesys Interaction Recording database or Tenant Configuration Server  & IsChoice: No

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productshort:
Draft:BDS (3) · Draft:System (2)
Role:
None (5)
DisplayName: (Click arrow to add another value)
TocName:
Active Call Recording / Screen Recording / Quality Management (1) · Designer-based Voicebot minutes (1) · Supervisor access and metering (1) · Voice 2 (2)
Dimension:
None (5)
Product:
None (1) · Billing Data Service (3) · System-Level Documentation (1)
Manual:
GenesysChoice (2) · User (3)
UseCase:
None (5)
UnitOfMeasure:
agents count (1) · minutes (1) · User (3)
MetricName:
None (1) · bundle_voice_two (2) · seats_call_recording, seats_screen_recording, seats_quality_management (1) · voicebot_minutes (1)
MetricScope:
Global (1) · Region (4)
DataSource: (Click arrow to add another value)
DeploymentModel:
One global instance of Genesys Info Mart database for each tenant. (2) · One global instance of Genesys Info Mart database, per tenant. (2) · TBD (1)
IsChoice: (Click arrow to add another value)
ChoiceMetrics:
None (4) · seats_callback (1) · seats_outbound (1) · seats_voice (1)

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