Drilldown: BDSMetric

Jump to: navigation, search

Choose a table:


BDSMetric > DataSource : Genesys Info Mart database or Genesys Info Mart database, Genesys Interaction Recording database, and Genesys WFM ETL database or Genesys Info Mart database. or Tenant Configuration Server 

Use the filters below to narrow your results.

productshort:
Draft:BDS (34) · Draft:System (10)
Role:
None (44)
DisplayName:
Active Call Recording / Screen Recording / Quality Management (1) · Callback seats (1) · Cloud Contact Center Supervisor Seat (1) · Designer-based Chatbot interactions (1) · Designer-based Voicebot interactions (1) · Designer-based Voicebot minutes (1) · Digital 1 bundle (2) · Digital 2 bundle (2) · Genesys Chat (1) · Genesys Chat Seats for NEXUS (1) · Genesys CIM Premise Places (1) · Genesys CIM Premise Users (1) · Genesys Co-browse (1) · Genesys Customer Interaction Management Platform (1) · Genesys E-mail (1) · Genesys Facebook Seats for NEXUS (1) · Genesys Inbound Voice (1) · Genesys SIP Interaction (1) · Genesys SMS (1) · Genesys Social Media Engagement (1) · Genesys Task Routing (1) · Genesys Twitter Seats for NEXUS (1) · Genesys Voice (1) · Gplus Workforce Management (Gplus WFM) (1) · Intelligent Workload Distribution (IWD) (2) · Outbound Campaign Transactions (2) · Outbound Contact (1) · Outbound Voice with CX Contact Interaction (1) · SIP voicemail (1) · Supervisor and other non-agent personnel - access and metering (1) · Task routing (2) · Third-party work items (1) · Voice 1 bundle (2) · Voice 2 bundle (2) · Workforce Optimization (1) · Workforce Optimization (WFO) 2 bundle (1) · Workspace (1)
TocName:
Active Call Recording / Screen Recording / Quality Management (1) · Callback seats (1) · Cloud Contact Center Supervisor Seat (1) · Designer-based Chatbot interactions (1) · Designer-based Voicebot interactions (1) · Designer-based Voicebot minutes (1) · Digital 1 (2) · Digital 2 (2) · Genesys Chat (1) · Genesys Chat Seats for NEXUS (1) · Genesys CIM Premise Places (1) · Genesys CIM Premise Users (1) · Genesys Co-browse (1) · Genesys Customer Interaction Management Platform (1) · Genesys E-mail (1) · Genesys Facebook Seats for NEXUS (1) · Genesys Inbound Voice (1) · Genesys SIP Interaction (1) · Genesys SMS (1) · Genesys Social Media Engagement (1) · Genesys Task Routing (1) · Genesys Twitter Seats for NEXUS (1) · Genesys Voice (1) · Gplus Workforce Management (1) · Intelligent Workload Distribution (2) · Outbound campaign transactions (2) · Outbound Contact (1) · Outbound Voice with CX Contact Interaction (1) · SIP voicemail (1) · Supervisor access and metering (1) · Task routing (2) · Third-party work items (1) · Voice 1 (2) · Voice 2 (2) · WFO (1) · Workforce Optimization 2 (1) · Workspace (1)
Dimension:
None (44)
Product:
None (8) · Billing Data Service (31) · System-Level Documentation (5)
Manual:
GenesysChoice (10) · User (34)
UseCase:
None (44)
UnitOfMeasure:
Agent count (8) · agents count (9) · Agents count (1) · Agent count (3) · minutes (1) · objects count (8) · places count (1) · Sessions count (2) · TBD (1) · User (10)
MetricName:
None (1) · bundle_digital_one (2) · bundle_digital_two (2) · bundle_voice_one (2) · bundle_voice_two (2) · bundle_wfo_2 (1) · chatbot_interactions (1) · cim_premise_places (1) · cim_premise_users (1) · cx_contact_interactions (2) · gtr_interactions (2) · seats_callback (1) · seats_call_recording, seats_screen_recording, seats_quality_management (1) · seats_chat (1) · seats_chat in release 9.0.000.33 and later (seats_chat_nexus in earlier releases) (1) · seats_CIM (1) · seats_cobrowse (1) · seats_email (1) · seats_facebook (seats_facebook_public, seats_facebook_direct in release 9.0.000.30 and earlier) (1) · seats_gplus_wfm (1) · seats_inbound_voice (1) · seats_outbound (1) · seats_sip_interaction (1) · seats_sms (1) · seats_social (1) · seats_supervisor (1) · seats_third_party (2) · seats_twitter (seats_twitter_public, seats_twitter_direct in release 9.0.000.30 and earlier) (1) · seats_voice (1) · seats_workspace (1) · TBD (4) · voicebot_interactions (1) · voicebot_minutes (1) · voicemail_boxes  (1)
MetricScope:
Global (13) · Region (31)
DataSource: (Click arrow to add another value)
DeploymentModel:
None (1) · Instance of Configuration Server per tenant. (1) · One global instance of Genesys Info Mart database for each tenant (2) · One global instance of Genesys Info Mart database for each tenant. (10) · One global instance of Genesys Info Mart database for each tenant.|- (1) · One global instance of Genesys Info Mart database for each tenant.|-|'''Notes'''|*Multiple DNs associated with a single agent place are counted as one enabled seat, not multiple seats.*A single place logging into voice, email, and chat is counted as one place, not multiple places.|- (1) · One global instance of Genesys Info Mart database per tenant. (9) · One global instance of Genesys Info Mart database, per tenant (1) · One global instance of Genesys Info Mart database, per tenant. (10) · One global instance of Genesys Info Mart database, per tenant.
Important
This metric requires Interaction Concentrator 8.1.514.19 or later.
(1) · TBD (7)
IsChoice:
No (44)
ChoiceMetrics:
None (40) · seats_callback (2) · seats_chat (1) · seats_email (1) · seats_facebook (seats_facebook_public (1) · seats_inbound_voice (1) · seats_outbound (1) · seats_sms (1) · seats_twitter (seats_twitter_public (1) · seats_voice (1) · seats_whatsapp (1)

Showing below up to 44 results in range #1 to #44.

View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)


View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)

Retrieved from "https://all.docs.genesys.com/Special:Drilldown/BDSMetric (2024-11-05 12:52:20)"