Drilldown: BDSMetric

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BDSMetric > DataSource : Genesys Info Mart or Genesys Info Mart database or Genesys Info Mart database, GVP Reporting Server database or Genesys Info Mart database, Genesys Interaction Recording database

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productshort:
Draft:BDS (30) · Draft:System (12)
Role:
None (42)
DisplayName:
Active Call Recording / Screen Recording / Quality Management (1) · Cloud Contact Center Supervisor Seat (1) · Designer-based Chatbot interactions (1) · Designer-based Voicebot interactions (1) · Designer-based Voicebot minutes (1) · Digital 1 bundle (2) · Digital 2 bundle (2) · Genesys Chat (1) · Genesys Chat Seats for NEXUS (1) · Genesys Co-browse (1) · Genesys Customer Interaction Management Platform (1) · Genesys E-mail (1) · Genesys Facebook Seats for NEXUS (1) · Genesys Inbound Voice (1) · Genesys SMS (1) · Genesys Social Media Engagement (1) · Genesys Task Routing (1) · Genesys Twitter Seats for NEXUS (1) · Genesys Voice (1) · Gplus Workforce Management (Gplus WFM) (1) · Intelligent Workload Distribution (IWD) (2) · IVR (1) · Outbound Campaign Transactions (2) · Outbound Contact (1) · Outbound Voice with CX Contact Interaction (1) · Supervisor and other non-agent personnel - access and metering (1) · Task routing (2) · Third-party work items (1) · Voice 1 bundle (2) · Voice 2 bundle (2) · WFO (2) · Workforce Optimization (1) · Workforce Optimization (WFO) 1A bundle (1) · Workspace (1)
TocName:
Active Call Recording / Screen Recording / Quality Management (1) · Cloud Contact Center Supervisor Seat (1) · Designer-based Chatbot interactions (1) · Designer-based Voicebot interactions (1) · Designer-based Voicebot minutes (1) · Digital 1 (2) · Digital 2 (2) · Genesys Chat (1) · Genesys Chat Seats for NEXUS (1) · Genesys Co-browse (1) · Genesys Customer Interaction Management Platform (1) · Genesys E-mail (1) · Genesys Facebook Seats for NEXUS (1) · Genesys Inbound Voice (1) · Genesys SMS (1) · Genesys Social Media Engagement (1) · Genesys Task Routing (1) · Genesys Twitter Seats for NEXUS (1) · Genesys Voice (1) · Gplus Workforce Management (1) · Intelligent Workload Distribution (2) · IVR (1) · Outbound campaign transactions (2) · Outbound Contact (1) · Outbound Voice with CX Contact Interaction (1) · Supervisor access and metering (1) · Task routing (2) · Third-party work items (1) · Voice 1 (2) · Voice 2 (2) · WFO (3) · Workforce Optimization 1A (1) · Workspace (1)
Dimension:
None (42)
Product:
None (11) · Billing Data Service (26) · System-Level Documentation (5)
Manual:
GenesysChoice (12) · User (30)
UseCase:
None (42)
UnitOfMeasure:
Agent count (8) · agents count (6) · Agents count (1) · Agent count (3) · minutes (2) · objects count (7) · Sessions count (2) · TBD (1) · User (12)
MetricName:
None (1) · bundle_digital_one (2) · bundle_digital_two (2) · bundle_voice_one (2) · bundle_voice_two (2) · bundle_wfo_1a (1) · chatbot_interactions (1) · cx_contact_interactions (2) · gtr_interactions (2) · gvp_minutes (1) · seats_call_recording, seats_screen_recording, seats_quality_management (1) · seats_chat (1) · seats_chat in release 9.0.000.33 and later (seats_chat_nexus in earlier releases) (1) · seats_CIM (1) · seats_cobrowse (1) · seats_email (1) · seats_facebook (seats_facebook_public, seats_facebook_direct in release 9.0.000.30 and earlier) (1) · seats_gplus_wfm (1) · seats_inbound_voice (1) · seats_outbound (1) · seats_sms (1) · seats_social (1) · seats_supervisor (1) · seats_third_party (2) · seats_twitter (seats_twitter_public, seats_twitter_direct in release 9.0.000.30 and earlier) (1) · seats_voice (1) · seats_workspace (1) · TBD (6) · voicebot_interactions (1) · voicebot_minutes (1)
MetricScope:
Global (9) · Region (33)
DataSource: (Click arrow to add another value)
DeploymentModel:
None (1) · For GVP Reporting Server (RS) database - an instance of GVP RS database per location. This instance can be used by a single tenant or shared between multiple tenants. (1) · One global instance of Genesys Info Mart database for each tenant (2) · One global instance of Genesys Info Mart database for each tenant. (8) · One global instance of Genesys Info Mart database per tenant. (9) · One global instance of Genesys Info Mart database, per tenant (1) · One global instance of Genesys Info Mart database, per tenant. (10) · One global instance of Genesys Info Mart database, per tenant.
Important
This metric requires Interaction Concentrator 8.1.514.19 or later.
(1) · TBD (9)
IsChoice:
No (42)
ChoiceMetrics:
None (38) · seats_callback (2) · seats_chat (1) · seats_email (1) · seats_facebook (seats_facebook_public (1) · seats_inbound_voice (1) · seats_outbound (1) · seats_sms (1) · seats_twitter (seats_twitter_public (1) · seats_voice (1) · seats_whatsapp (1)

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