Drilldown: BDSMetric

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BDSMetric > productshort: Draft:BDS & UseCase: None & DataSource : GVP Reporting Server DB, Genesys Info Mart database or GVP Reporting Server database, Genesys Info Mart database or Tenant Configuration Server  or Other

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productshort: (Click arrow to add another value)
Role:
None (44)
DisplayName:
Other values:
TocName:
WFO (2)
Other values:
Dimension:
None (44)
Product:
None (6) · Billing Data Service (38)
Manual:
User (44)
UseCase: (Click arrow to add another value)
UnitOfMeasure:
Agent count (6) · agents count (9) · Agents count (1) · Agent count (3) · Minutes (3) · Objects Count (9) · places count (1) · Port peak usage (3) · port usage time (1) · Sessions count (2) · TBD (1) · User (5)
MetricName:
bundle_digital_one (1) · bundle_digital_two (1) · bundle_voice_one (1) · bundle_voice_two (1) · chatbot_interactions (1) · cim_premise_places (1) · cim_premise_users (1) · cx_contact_interactions (1) · gtr_interactions (1) · gvp_asr_minutes, gvp_tts_minutes (1) · gvp_asr_ports (1) · gvp_minutes (1) · gvp_ports (1) · gvp_tts_ports (1) · seats_callback (1) · seats_call_recording, seats_screen_recording, seats_quality_management (1) · seats_chat (1) · seats_chat in release 9.0.000.33 and later (seats_chat_nexus in earlier releases) (1) · seats_CIM (1) · seats_cobrowse (1) · seats_email (1) · seats_facebook (seats_facebook_public, seats_facebook_direct in release 9.0.000.30 and earlier) (1) · seats_inbound_voice (1) · seats_outbound (1) · seats_sip_interaction (1) · seats_sms (1) · seats_social (1) · seats_supervisor (1) · seats_third_party (1) · seats_twitter (seats_twitter_public, seats_twitter_direct in release 9.0.000.30 and earlier) (1) · seats_voice (1) · seats_workspace (1) · TBD (8) · voicebot_interactions (1) · voicebot_minutes (1) · voicemail_boxes_gim  (1) · voicemail_boxes  (1)
MetricScope:
Daily (1) · global (12) · Region (31)
DataSource: (Click arrow to add another value)
DeploymentModel:
None (1) · Instance of Configuration Server per tenant. (1) · Instance of GVP Reporting Server database per location (shared between tenants or individual); one global instance of Genesys Info Mart database per tenant. (3) · Instance of GVP Reporting Server database per location (shared between tenants or individual); One global instance of Genesys Info Mart database, per tenant. (1) · Instance of GVP Reporting Server DB for each location (shared between tenants or individual). One global instance of Genesys Info Mart DB for each tenant. (1) · One global instance of Genesys Info Mart database for each tenant. (2) · One global instance of Genesys Info Mart database for each tenant.|- (1) · One global instance of Genesys Info Mart database for each tenant.|-|'''Notes'''|*Multiple DNs associated with a single agent place are counted as one enabled seat, not multiple seats.*A single place logging into voice, email, and chat is counted as one place, not multiple places.|- (1) · One global instance of Genesys Info Mart database per tenant. (9) · One global instance of Genesys Info Mart database, per tenant (1) · One global instance of Genesys Info Mart database, per tenant. (10) · One global instance of Genesys Info Mart database, per tenant.
Important
This metric requires Interaction Concentrator 8.1.514.19 or later.
(1) · One global instance of Genesys Info Mart DB per tenant. (1) · TBD (11)
IsChoice:
No (44)
ChoiceMetrics:
None (40) · seats_callback (2) · seats_chat (1) · seats_email (1) · seats_facebook (seats_facebook_public (1) · seats_inbound_voice (1) · seats_outbound (1) · seats_sms (1) · seats_twitter (seats_twitter_public (1) · seats_voice (1) · seats_whatsapp (1)

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Retrieved from "https://all.docs.genesys.com/Special:Drilldown/BDSMetric (2024-05-27 19:07:47)"