Drilldown: BDSMetric

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BDSMetric > DataSource : Configuration Server DB or Genesys Info Mart database, GVP Reporting Server database or Genesys Info Mart database. or Genesys WFM ETL database

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productshort:
Draft:BDS (5) · Draft:System (3)
Role:
None (8)
DisplayName:
Callback seats (1) · Genesys CIM Premise Places (1) · Genesys CIM Premise Users (1) · Genesys SIP Interaction (1) · IVR (1) · Voicemail (2) · Workforce Optimization (WFO) 1B bundle (1)
TocName:
Callback seats (1) · Genesys CIM Premise Places (1) · Genesys CIM Premise Users (1) · Genesys SIP Interaction (1) · IVR (1) · Voicemail (2) · Workforce Optimization 1B (1)
Dimension:
None (8)
Product:
None (2) · Billing Data Service (5) · System-Level Documentation (1)
Manual:
GenesysChoice (3) · User (5)
UseCase:
None (8)
UnitOfMeasure:
agents count (3) · Minutes (1) · Objects count (2) · places count (1) · User (1)
MetricName:
bundle_wfo_1b (1) · cim_premise_places (1) · cim_premise_users (1) · gvp_minutes (1) · seats_callback (1) · seats_sip_interaction (1) · TBD (1) · voicemail_boxes_gim (1)
MetricScope:
Daily (1) · Global (4) · Global for each customer tenant (1) · Region (2)
DataSource: (Click arrow to add another value)
DeploymentModel:
For GVP Reporting Server (RS) database - an instance of GVP RS database per location. This instance can be used by a single tenant or shared between multiple tenants. (1) · One global instance of Configuration Server DB for each tenant. (1) · One global instance of Genesys Info Mart database for each tenant. (2) · One global instance of Genesys Info Mart database for each tenant.|- (1) · One global instance of Genesys Info Mart database for each tenant.|-|'''Notes'''|*Multiple DNs associated with a single agent place are counted as one enabled seat, not multiple seats.*A single place logging into voice, email, and chat is counted as one place, not multiple places.|- (1) · One global instance of Genesys WFM ETL database for each tenant (1) · TBD (1)
IsChoice:
No (8)
ChoiceMetrics:
None (8)

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