Drilldown: BDSMetric

Jump to: navigation, search

Choose a table:


BDSMetric > DataSource : Azure Blob Storage or Configuration Server DB or Genesys Info Mart database or Genesys Info Mart database, Genesys Interaction Recording database, and Genesys WFM ETL database

Use the filters below to narrow your results.

productshort:
Draft:BDS (30) · Draft:System (12)
Role:
None (42)
DisplayName:
Active Call Recording / Screen Recording / Quality Management (1) · Cloud Contact Center Supervisor Seat (1) · Designer-based Chatbot interactions (1) · Designer-based Voicebot interactions (1) · Designer-based Voicebot minutes (1) · Digital 1 bundle (2) · Digital 2 bundle (2) · Genesys Chat (1) · Genesys Chat Seats for NEXUS (1) · Genesys Co-browse (1) · Genesys Customer Interaction Management Platform (1) · Genesys E-mail (1) · Genesys Facebook Seats for NEXUS (1) · Genesys Inbound Voice (1) · Genesys SMS (1) · Genesys Social Media Engagement (1) · Genesys Task Routing (1) · Genesys Twitter Seats for NEXUS (1) · Genesys Voice (1) · Gplus Workforce Management (Gplus WFM) (1) · Intelligent Workload Distribution (IWD) (2) · Outbound Campaign Transactions (2) · Outbound Contact (1) · Outbound Voice with CX Contact Interaction (1) · Recording storage (1) · Supervisor and other non-agent personnel - access and metering (1) · Task routing (2) · Third-party work items (1) · Voice 1 bundle (2) · Voice 2 bundle (2) · Voicemail (2) · Workforce Optimization (1) · Workforce Optimization (WFO) 2 bundle (1) · Workspace (1)
TocName:
Active Call Recording / Screen Recording / Quality Management (1) · Cloud Contact Center Supervisor Seat (1) · Designer-based Chatbot interactions (1) · Designer-based Voicebot interactions (1) · Designer-based Voicebot minutes (1) · Digital 1 (2) · Digital 2 (2) · Genesys Chat (1) · Genesys Chat Seats for NEXUS (1) · Genesys Co-browse (1) · Genesys Customer Interaction Management Platform (1) · Genesys E-mail (1) · Genesys Facebook Seats for NEXUS (1) · Genesys Inbound Voice (1) · Genesys SMS (1) · Genesys Social Media Engagement (1) · Genesys Task Routing (1) · Genesys Twitter Seats for NEXUS (1) · Genesys Voice (1) · Gplus Workforce Management (1) · Intelligent Workload Distribution (2) · Outbound campaign transactions (2) · Outbound Contact (1) · Outbound Voice with CX Contact Interaction (1) · Recording storage (1) · Supervisor access and metering (1) · Task routing (2) · Third-party work items (1) · Voice 1 (2) · Voice 2 (2) · Voicemail (2) · WFO (1) · Workforce Optimization 2 (1) · Workspace (1)
Dimension:
None (42)
Product:
None (8) · Billing Data Service (27) · System-Level Documentation (7)
Manual:
GenesysChoice (12) · User (30)
UseCase:
None (42)
UnitOfMeasure:
Agent count (8) · agents count (6) · Agents count (1) · Agent count (3) · Gigabytes (GB) (1) · minutes (1) · objects count (9) · Sessions count (2) · TBD (1) · User (10)
MetricName:
None (1) · azure_storage (1) · bundle_digital_one (2) · bundle_digital_two (2) · bundle_voice_one (2) · bundle_voice_two (2) · bundle_wfo_2 (1) · chatbot_interactions (1) · cx_contact_interactions (2) · gtr_interactions (2) · seats_call_recording, seats_screen_recording, seats_quality_management (1) · seats_chat (1) · seats_chat in release 9.0.000.33 and later (seats_chat_nexus in earlier releases) (1) · seats_CIM (1) · seats_cobrowse (1) · seats_email (1) · seats_facebook (seats_facebook_public, seats_facebook_direct in release 9.0.000.30 and earlier) (1) · seats_gplus_wfm (1) · seats_inbound_voice (1) · seats_outbound (1) · seats_sms (1) · seats_social (1) · seats_supervisor (1) · seats_third_party (2) · seats_twitter (seats_twitter_public, seats_twitter_direct in release 9.0.000.30 and earlier) (1) · seats_voice (1) · seats_workspace (1) · TBD (5) · voicebot_interactions (1) · voicebot_minutes (1) · voicemail_boxes_gim (1)
MetricScope:
Daily (1) · Global (10) · Region (31)
DataSource: (Click arrow to add another value)
DeploymentModel:
None (1) · One global instance of Configuration Server DB for each tenant. (1) · One global instance of Genesys Info Mart database for each tenant (2) · One global instance of Genesys Info Mart database for each tenant. (8) · One global instance of Genesys Info Mart database per tenant. (9) · One global instance of Genesys Info Mart database, per tenant (1) · One global instance of Genesys Info Mart database, per tenant. (10) · One global instance of Genesys Info Mart database, per tenant.
Important
This metric requires Interaction Concentrator 8.1.514.19 or later.
(1) · One per tenant (1) · TBD (8)
IsChoice:
No (42)
ChoiceMetrics:
None (38) · seats_callback (2) · seats_chat (1) · seats_email (1) · seats_facebook (seats_facebook_public (1) · seats_inbound_voice (1) · seats_outbound (1) · seats_sms (1) · seats_twitter (seats_twitter_public (1) · seats_voice (1) · seats_whatsapp (1)

Showing below up to 42 results in range #1 to #42.

View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)


View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)

Retrieved from "https://all.docs.genesys.com/Special:Drilldown/BDSMetric (2024-10-31 19:58:48)"