Drilldown: BDSMetric

Jump to: navigation, search

Choose a table:


BDSMetric > Manual: User & UseCase: None & MetricScope: Region & ChoiceMetrics: None

Use the filters below to narrow your results.

productshort:
Draft:BDS (27)
Role:
None (27)
DisplayName:
Active Call Recording / Screen Recording / Quality Management (1) · ASR ports (1) · ASR/TTS (1) · Callback seats (1) · Cloud Contact Center Supervisor Seat (1) · Genesys Chat (1) · Genesys Chat Seats for NEXUS (1) · Genesys Co-browse (1) · Genesys Customer Interaction Management Platform (1) · Genesys E-mail (1) · Genesys Facebook Seats for NEXUS (1) · Genesys Inbound Voice (1) · Genesys SMS (1) · Genesys Social Media Engagement (1) · Genesys Twitter Seats for NEXUS (1) · Genesys Voice (1) · GVP ASR minutes / GVP TTS minutes (1) · GVP Minutes (1) · GVP ports (1) · Intelligent Workload Distribution (IWD) (1) · IVR (1) · Outbound Contact (1) · Third-party work items (1) · TTS ports (1) · WFO (1) · Workforce Optimization (1) · Workspace (1)
TocName:
Active Call Recording / Screen Recording / Quality Management (1) · ASR ports (1) · ASR/TTS (1) · Callback seats (1) · Cloud Contact Center Supervisor Seat (1) · Genesys Chat (1) · Genesys Chat Seats for NEXUS (1) · Genesys Co-browse (1) · Genesys Customer Interaction Management Platform (1) · Genesys E-mail (1) · Genesys Facebook Seats for NEXUS (1) · Genesys Inbound Voice (1) · Genesys SMS (1) · Genesys Social Media Engagement (1) · Genesys Twitter Seats for NEXUS (1) · Genesys Voice (1) · GVP ASR minutes / GVP TTS minutes (1) · GVP Minutes (1) · GVP ports (1) · Intelligent Workload Distribution (1) · IVR (1) · Outbound Contact (1) · Third-party work items (1) · TTS ports (1) · WFO (2) · Workspace (1)
Dimension:
None (27)
Product:
None (4) · Billing Data Service (23)
Manual: (Click arrow to add another value)
UseCase: (Click arrow to add another value)
UnitOfMeasure:
Agent count (6) · agents count (7) · Agents count (1) · Agent count (3) · minutes (2) · objects count (2) · Port peak usage (3) · port usage time (1) · TBD (1) · User (1)
MetricName:
gvp_asr_minutes, gvp_tts_minutes (1) · gvp_asr_ports (1) · gvp_minutes (1) · gvp_ports (1) · gvp_tts_ports (1) · seats_callback (1) · seats_call_recording, seats_screen_recording, seats_quality_management (1) · seats_chat (1) · seats_chat in release 9.0.000.33 and later (seats_chat_nexus in earlier releases) (1) · seats_CIM (1) · seats_cobrowse (1) · seats_email (1) · seats_facebook (seats_facebook_public, seats_facebook_direct in release 9.0.000.30 and earlier) (1) · seats_inbound_voice (1) · seats_outbound (1) · seats_sms (1) · seats_social (1) · seats_supervisor (1) · seats_third_party (1) · seats_twitter (seats_twitter_public, seats_twitter_direct in release 9.0.000.30 and earlier) (1) · seats_voice (1) · seats_workspace (1) · TBD (5)
MetricScope: (Click arrow to add another value)
DataSource:
Genesys Info Mart (1) · Genesys Info Mart database (18) · Genesys Info Mart database. (1) · GVP Reporting Server (RS) database; Genesys Info Mart database (2) · GVP Reporting Server database ; Genesys Info Mart database (1) · GVP Reporting Server database, Genesys Info Mart database (2) · GVP Reporting Server database; Genesys Info Mart database (1) · GVP Reporting Server DB, Genesys Info Mart database (1)
DeploymentModel:
Instance of GVP Reporting Server database per location (shared between tenants or individual); one global instance of Genesys Info Mart database per tenant. (3) · Instance of GVP Reporting Server database per location (shared between tenants or individual); One global instance of Genesys Info Mart database, per tenant. (1) · Instance of GVP Reporting Server DB for each location (shared between tenants or individual). One global instance of Genesys Info Mart DB for each tenant. (1) · One global instance of Genesys Info Mart database for each tenant. (1) · One global instance of Genesys Info Mart database per tenant. (9) · One global instance of Genesys Info Mart database, per tenant (1) · One global instance of Genesys Info Mart database, per tenant. (5) · One global instance of Genesys Info Mart database, per tenant.
Important
This metric requires Interaction Concentrator 8.1.514.19 or later.
(1) · TBD (5)
IsChoice:
No (27)
ChoiceMetrics: (Click arrow to add another value)

Showing below up to 27 results in range #1 to #27.

View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)


View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)

Retrieved from "https://all.docs.genesys.com/Special:Drilldown/BDSMetric (2024-11-09 04:20:31)"