Drilldown: BDSMetric

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BDSMetric > DeploymentModel : One global instance of Genesys Info Mart database for each tenant or One global instance of Genesys Info Mart database, per tenant. & ChoiceMetrics: None

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productshort:
Draft:BDS (10) · Draft:System (2)
Role:
None (12)
DisplayName:
Active Call Recording / Screen Recording / Quality Management (1) · Designer-based Chatbot interactions (1) · Designer-based Voicebot interactions (1) · Designer-based Voicebot minutes (1) · Genesys Chat Seats for NEXUS (1) · Genesys Facebook Seats for NEXUS (1) · Genesys Task Routing (1) · Genesys Twitter Seats for NEXUS (1) · Genesys Voice (1) · Gplus Workforce Management (Gplus WFM) (1) · Outbound Voice with CX Contact Interaction (1) · Task routing (1)
TocName:
Active Call Recording / Screen Recording / Quality Management (1) · Designer-based Chatbot interactions (1) · Designer-based Voicebot interactions (1) · Designer-based Voicebot minutes (1) · Genesys Chat Seats for NEXUS (1) · Genesys Facebook Seats for NEXUS (1) · Genesys Task Routing (1) · Genesys Twitter Seats for NEXUS (1) · Genesys Voice (1) · Gplus Workforce Management (1) · Outbound Voice with CX Contact Interaction (1) · Task routing (1)
Dimension:
None (12)
Product:
None (1) · Billing Data Service (10) · System-Level Documentation (1)
Manual:
GenesysChoice (2) · User (10)
UseCase:
None (12)
UnitOfMeasure:
Agent Count (1) · agents count (5) · minutes (1) · Objects Count (3) · Sessions count (2)
MetricName:
chatbot_interactions (1) · cx_contact_interactions (1) · gtr_interactions (2) · seats_call_recording, seats_screen_recording, seats_quality_management (1) · seats_chat in release 9.0.000.33 and later (seats_chat_nexus in earlier releases) (1) · seats_facebook (seats_facebook_public, seats_facebook_direct in release 9.0.000.30 and earlier) (1) · seats_gplus_wfm (1) · seats_twitter (seats_twitter_public, seats_twitter_direct in release 9.0.000.30 and earlier) (1) · seats_voice (1) · voicebot_interactions (1) · voicebot_minutes (1)
MetricScope:
Global (6) · Region (6)
DataSource:
Genesys Info Mart database (12)
DeploymentModel: (Click arrow to add another value)
IsChoice:
No (12)
ChoiceMetrics: (Click arrow to add another value)

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