Drilldown: BDSMetric

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BDSMetric > MetricScope : Global or Region & DataSource : Tenant Configuration Server  or Other & ChoiceMetrics: None

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productshort:
Draft:BDS (39) · Draft:System (16)
Role:
None (55)
DisplayName:
Task routing (2) · ASR/TTS (2) · Intelligent Workload Distribution (IWD) (2) · WFO (2) · IVR (2) · Outbound Campaign Transactions (2)
Other values:
TocName:
WFO (3) · ASR/TTS (2) · Intelligent Workload Distribution (2) · IVR (2) · Outbound campaign transactions (2) · Task routing (2)
Other values:
Dimension:
None (55)
Product:
None (14) · Billing Data Service (33) · System-Level Documentation (8)
Manual:
GenesysChoice (16) · User (39)
UseCase:
None (55)
UnitOfMeasure:
Agent Count (8) · agents count (9) · Agents count (1) · Agent count (3) · Gigabytes (GB) (1) · minutes (4) · Objects Count (12) · places count (1) · Port peak usage (3) · port usage time (1) · Sessions count (2) · TBD (1) · User (9)
MetricName:
TBD (8) · cx_contact_interactions (2) · gvp_asr_minutes, gvp_tts_minutes (2) · gvp_minutes (2) · seats_third_party (2) · gtr_interactions (2)
Other values:
MetricScope: (Click arrow to add another value)
DataSource: (Click arrow to add another value)
DeploymentModel:
For GVP Reporting Server (RS) database - an instance of GVP RS database per location. This instance can be used by a single tenant or shared between multiple tenants. (2) · Instance of Configuration Server per tenant. (1) · Instance of GVP Reporting Server database per location (shared between tenants or individual); one global instance of Genesys Info Mart database per tenant. (3) · Instance of GVP Reporting Server database per location (shared between tenants or individual); One global instance of Genesys Info Mart database, per tenant. (1) · Instance of GVP Reporting Server DB for each location (shared between tenants or individual). One global instance of Genesys Info Mart DB for each tenant. (1) · One global instance of Configuration Server DB for each tenant. (1) · One global instance of Genesys Info Mart database for each tenant (2) · One global instance of Genesys Info Mart database for each tenant. (11) · One global instance of Genesys Info Mart database for each tenant.|- (1) · One global instance of Genesys Info Mart database for each tenant.|-|'''Notes'''|*Multiple DNs associated with a single agent place are counted as one enabled seat, not multiple seats.*A single place logging into voice, email, and chat is counted as one place, not multiple places.|- (1) · One global instance of Genesys Info Mart database per tenant. (9) · One global instance of Genesys Info Mart database, per tenant (1) · One global instance of Genesys Info Mart database, per tenant. (10) · One global instance of Genesys Info Mart database, per tenant.
Important
This metric requires Interaction Concentrator 8.1.514.19 or later.
(1) · One global instance of Genesys Info Mart DB per tenant. (1) · One per tenant (1) · TBD (8)
IsChoice:
No (55)
ChoiceMetrics: (Click arrow to add another value)

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