Drilldown: BDSMetric
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BDSMetric > UnitOfMeasure :
Agent Count or
Agent count or
User or
port usage time
& ChoiceMetrics :
seats_voice or
None
Use the filters below to narrow your results.
Digital 1 bundle (1) ·
Digital 2 bundle (1) ·
Genesys Co-browse (1) ·
Genesys Customer Interaction Management Platform (1) ·
Genesys Inbound Voice (1) ·
Genesys Social Media Engagement (1) ·
Gplus Workforce Management (Gplus WFM) (1) ·
GVP Minutes (1) ·
Intelligent Workload Distribution (IWD) (2) ·
Outbound Contact (1) ·
Supervisor and other non-agent personnel - access and metering (1) ·
Voice 1 bundle (1) ·
Voice 2 bundle (2) ·
WFO (2) ·
Workforce Optimization (WFO) 1A bundle (1) ·
Workforce Optimization (WFO) 1B bundle (1) ·
Workforce Optimization (WFO) 2 bundle (1)
Digital 1 (1) ·
Digital 2 (1) ·
Genesys Co-browse (1) ·
Genesys Customer Interaction Management Platform (1) ·
Genesys Inbound Voice (1) ·
Genesys Social Media Engagement (1) ·
Gplus Workforce Management (1) ·
GVP Minutes (1) ·
Intelligent Workload Distribution (2) ·
Outbound Contact (1) ·
Supervisor access and metering (1) ·
Voice 1 (1) ·
Voice 2 (2) ·
WFO (2) ·
Workforce Optimization 1A (1) ·
Workforce Optimization 1B (1) ·
Workforce Optimization 2 (1)
None (1) ·
bundle_digital_one (1) ·
bundle_digital_two (1) ·
bundle_voice_one (1) ·
bundle_voice_two (2) ·
bundle_wfo_1a (1) ·
bundle_wfo_1b (1) ·
bundle_wfo_2 (1) ·
gvp_minutes (1) ·
seats_CIM (1) ·
seats_cobrowse (1) ·
seats_gplus_wfm (1) ·
seats_inbound_voice (1) ·
seats_outbound (1) ·
seats_social (1) ·
seats_third_party (1) ·
TBD (3)
Genesys Info Mart (2) ·
Genesys Info Mart database (14) ·
Genesys Info Mart database, Genesys Interaction Recording database (1) ·
Genesys Info Mart database, Genesys Interaction Recording database, and Genesys WFM ETL database (1) ·
Genesys WFM ETL database (1) ·
GVP Reporting Server database, Genesys Info Mart database (1)
Instance of GVP Reporting Server DB for each location (shared between tenants or individual). One global instance of Genesys Info Mart DB for each tenant. (1) ·
One global instance of Genesys Info Mart database for each tenant (1) ·
One global instance of Genesys Info Mart database for each tenant. (8) ·
One global instance of Genesys Info Mart database per tenant. (5) ·
One global instance of Genesys WFM ETL database for each tenant (1) ·
TBD (4)
Showing below up to 20 results in range #1 to #20.
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