Drilldown: BDSMetric

Jump to: navigation, search

Choose a table:


BDSMetric > DataSource : Genesys Info Mart database. or Other & ChoiceMetrics : seats_outbound or None

Use the filters below to narrow your results.

productshort:
Draft:BDS (41) · Draft:System (17)
Role:
None (58)
DisplayName:
ASR/TTS (2) · Intelligent Workload Distribution (IWD) (2) · IVR (2) · WFO (2) · Voicemail (2) · Voice 2 bundle (2) · Outbound Campaign Transactions (2) · Task routing (2)
Other values:
TocName:
WFO (3) · Task routing (2) · ASR/TTS (2) · Intelligent Workload Distribution (2) · Voicemail (2) · Voice 2 (2) · IVR (2) · Outbound campaign transactions (2)
Other values:
Dimension:
None (58)
Product:
None (15) · Billing Data Service (35) · System-Level Documentation (8)
Manual:
GenesysChoice (17) · User (41)
UseCase:
None (58)
UnitOfMeasure:
Agent Count (8) · agents count (9) · Agents count (1) · Agent count (3) · Gigabytes (GB) (1) · minutes (4) · Objects Count (13) · places count (1) · Port peak usage (3) · port usage time (1) · Sessions count (2) · TBD (1) · User (11)
MetricName:
TBD (9) · cx_contact_interactions (2) · gvp_asr_minutes, gvp_tts_minutes (2) · bundle_voice_two (2) · gvp_minutes (2) · seats_third_party (2) · gtr_interactions (2)
Other values:
MetricScope:
Daily (1) · Global (15) · Global for each customer tenant (1) · Region (41)
DataSource: (Click arrow to add another value)
DeploymentModel:
For GVP Reporting Server (RS) database - an instance of GVP RS database per location. This instance can be used by a single tenant or shared between multiple tenants. (2) · Instance of Configuration Server per tenant. (1) · Instance of GVP Reporting Server database per location (shared between tenants or individual); one global instance of Genesys Info Mart database per tenant. (3) · Instance of GVP Reporting Server database per location (shared between tenants or individual); One global instance of Genesys Info Mart database, per tenant. (1) · Instance of GVP Reporting Server DB for each location (shared between tenants or individual). One global instance of Genesys Info Mart DB for each tenant. (1) · One global instance of Configuration Server DB for each tenant. (1) · One global instance of Genesys Info Mart database for each tenant (2) · One global instance of Genesys Info Mart database for each tenant. (11) · One global instance of Genesys Info Mart database for each tenant.|- (1) · One global instance of Genesys Info Mart database for each tenant.|-|'''Notes'''|*Multiple DNs associated with a single agent place are counted as one enabled seat, not multiple seats.*A single place logging into voice, email, and chat is counted as one place, not multiple places.|- (1) · One global instance of Genesys Info Mart database per tenant. (9) · One global instance of Genesys Info Mart database, per tenant (1) · One global instance of Genesys Info Mart database, per tenant. (10) · One global instance of Genesys Info Mart database, per tenant.
Important
This metric requires Interaction Concentrator 8.1.514.19 or later.
(1) · One global instance of Genesys Info Mart DB per tenant. (1) · One global instance of Genesys WFM ETL database for each tenant (1) · One per tenant (1) · TBD (10)
IsChoice:
No (58)
ChoiceMetrics: (Click arrow to add another value)

Showing below up to 58 results in range #1 to #58.

View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)


View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)

Retrieved from "https://all.docs.genesys.com/Special:Drilldown/BDSMetric (2024-11-01 03:41:41)"