Drilldown: BDSMetric
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- AppSection (42)
- Application (19)
- ArchitectureArticle (1)
- Article (6718)
- ArticleCloudRN (89)
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- BDSMetric (61)
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- Videos (676)
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- All pages (18366)
BDSMetric > Role
:
Other
or
None
& MetricScope:
Region
& ChoiceMetrics
:
seats_email
or
seats_inbound_voice
or
seats_twitter (seats_twitter_public
or
seats_voice
or
None ![](/extensions/Cargo/drilldown/resources/filter-x.png)
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![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
Use the filters below to narrow your results.
Active Call Recording / Screen Recording / Quality Management (1) ·
ASR ports (1) ·
ASR/TTS (2) ·
Callback seats (1) ·
Cloud Contact Center Supervisor Seat (1) ·
Digital 1 bundle (2) ·
Digital 2 bundle (2) ·
Genesys Chat (1) ·
Genesys Chat Seats for NEXUS (1) ·
Genesys Co-browse (1) ·
Genesys Customer Interaction Management Platform (1) ·
Genesys E-mail (1) ·
Genesys Facebook Seats for NEXUS (1) ·
Genesys Inbound Voice (1) ·
Genesys SMS (1) ·
Genesys Social Media Engagement (1) ·
Genesys Twitter Seats for NEXUS (1) ·
Genesys Voice (1) ·
Gplus Workforce Management (Gplus WFM) (1) ·
GVP ASR minutes / GVP TTS minutes (1) ·
GVP Minutes (1) ·
GVP ports (1) ·
Intelligent Workload Distribution (IWD) (2) ·
IVR (2) ·
Outbound Contact (1) ·
Recording storage (1) ·
Supervisor and other non-agent personnel - access and metering (1) ·
Third-party work items (1) ·
TTS ports (1) ·
Voice 1 bundle (2) ·
Voice 2 bundle (2) ·
WFO (2) ·
Workforce Optimization (1) ·
Workforce Optimization (WFO) 1A bundle (1) ·
Workforce Optimization (WFO) 2 bundle (1) ·
Workspace (1)
Active Call Recording / Screen Recording / Quality Management (1) ·
ASR ports (1) ·
ASR/TTS (2) ·
Callback seats (1) ·
Cloud Contact Center Supervisor Seat (1) ·
Digital 1 (2) ·
Digital 2 (2) ·
Genesys Chat (1) ·
Genesys Chat Seats for NEXUS (1) ·
Genesys Co-browse (1) ·
Genesys Customer Interaction Management Platform (1) ·
Genesys E-mail (1) ·
Genesys Facebook Seats for NEXUS (1) ·
Genesys Inbound Voice (1) ·
Genesys SMS (1) ·
Genesys Social Media Engagement (1) ·
Genesys Twitter Seats for NEXUS (1) ·
Genesys Voice (1) ·
Gplus Workforce Management (1) ·
GVP ASR minutes / GVP TTS minutes (1) ·
GVP Minutes (1) ·
GVP ports (1) ·
Intelligent Workload Distribution (2) ·
IVR (2) ·
Outbound Contact (1) ·
Recording storage (1) ·
Supervisor access and metering (1) ·
Third-party work items (1) ·
TTS ports (1) ·
Voice 1 (2) ·
Voice 2 (2) ·
WFO (3) ·
Workforce Optimization 1A (1) ·
Workforce Optimization 2 (1) ·
Workspace (1)
None (1) ·
azure_storage (1) ·
bundle_digital_one (2) ·
bundle_digital_two (2) ·
bundle_voice_one (2) ·
bundle_voice_two (2) ·
bundle_wfo_1a (1) ·
bundle_wfo_2 (1) ·
gvp_asr_minutes, gvp_tts_minutes (2) ·
gvp_asr_ports (1) ·
gvp_minutes (2) ·
gvp_ports (1) ·
gvp_tts_ports (1) ·
seats_callback (1) ·
seats_call_recording, seats_screen_recording, seats_quality_management (1) ·
seats_chat (1) ·
seats_chat in release 9.0.000.33 and later (seats_chat_nexus in earlier releases) (1) ·
seats_CIM (1) ·
seats_cobrowse (1) ·
seats_email (1) ·
seats_facebook (seats_facebook_public, seats_facebook_direct in release 9.0.000.30 and earlier) (1) ·
seats_gplus_wfm (1) ·
seats_inbound_voice (1) ·
seats_outbound (1) ·
seats_sms (1) ·
seats_social (1) ·
seats_supervisor (1) ·
seats_third_party (2) ·
seats_twitter (seats_twitter_public, seats_twitter_direct in release 9.0.000.30 and earlier) (1) ·
seats_voice (1) ·
seats_workspace (1) ·
TBD (6)
Azure Blob Storage (1) ·
Genesys Info Mart (2) ·
Genesys Info Mart database (29) ·
Genesys Info Mart database, Genesys Interaction Recording database (1) ·
Genesys Info Mart database, Genesys Interaction Recording database, and Genesys WFM ETL database (1) ·
Genesys Info Mart database, GVP Reporting Server database (1) ·
Genesys Info Mart database. (1) ·
GVP Reporting Server (RS) database; Genesys Info Mart database (2) ·
GVP Reporting Server database ; Genesys Info Mart database (1) ·
GVP Reporting Server database, Genesys Info Mart database (2) ·
GVP Reporting Server database; Genesys Info Mart database (1) ·
GVP Reporting Server DB, Genesys Info Mart database (2)
None (1) ·
For GVP Reporting Server (RS) database - an instance of GVP RS database per location. This instance can be used by a single tenant or shared between multiple tenants. (2) ·
Instance of GVP Reporting Server database per location (shared between tenants or individual); one global instance of Genesys Info Mart database per tenant. (3) ·
Instance of GVP Reporting Server database per location (shared between tenants or individual); One global instance of Genesys Info Mart database, per tenant. (1) ·
Instance of GVP Reporting Server DB for each location (shared between tenants or individual). One global instance of Genesys Info Mart DB for each tenant. (1) ·
One global instance of Genesys Info Mart database for each tenant (1) ·
One global instance of Genesys Info Mart database for each tenant. (9) ·
One global instance of Genesys Info Mart database per tenant. (9) ·
One global instance of Genesys Info Mart database, per tenant (1) ·
One global instance of Genesys Info Mart database, per tenant. (5) ·
One global instance of Genesys Info Mart database, per tenant. (1) ·
One per tenant (1) ·
TBD (9)
Important
This metric requires Interaction Concentrator 8.1.514.19 or later.Showing below up to 44 results in range #1 to #44.
View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)
D
- Draft:BDS/Current/User/ASRandTTSMinutes
- Draft:BDS/Current/User/ASRPorts
- Draft:BDS/Current/User/ASRTTS
- Draft:BDS/Current/User/Callback
- Draft:BDS/Current/User/CloudCCSupervisorSeat
- Draft:BDS/Current/User/Digital1
- Draft:BDS/Current/User/Digital2
- Draft:BDS/Current/User/GenesysChat
- Draft:BDS/Current/User/GenesysChatSeatsforNEXUS
- Draft:BDS/Current/User/GenesysCIMPlatform
- Draft:BDS/Current/User/GenesysCobrowse
- Draft:BDS/Current/User/GenesysE-Mail
- Draft:BDS/Current/User/GenesysFacebookStsforNEXUS
- Draft:BDS/Current/User/GenesysInboundVoice
- Draft:BDS/Current/User/GenesysSMS
D cont.
- Draft:BDS/Current/User/GenesysSocialEngagement
- Draft:BDS/Current/User/GenesysTwitterSeatsforNEXUS
- Draft:BDS/Current/User/GenesysVoice
- Draft:BDS/Current/User/GplusWFM
- Draft:BDS/Current/User/GVPMinutes
- Draft:BDS/Current/User/GVPPorts
- Draft:BDS/Current/User/IVR
- Draft:BDS/Current/User/IWD
- Draft:BDS/Current/User/OutboundContact
- Draft:BDS/Current/User/RecordingAndQM
- Draft:BDS/Current/User/Third-partyWorkItems
- Draft:BDS/Current/User/TTSPorts
- Draft:BDS/Current/User/Voice1
- Draft:BDS/Current/User/Voice2
- Draft:BDS/Current/User/WFO
D cont.
- Draft:BDS/Current/User/Workspace
- Draft:System/Current/GenesysChoice/ASRTTS
- Draft:System/Current/GenesysChoice/Digital1
- Draft:System/Current/GenesysChoice/Digital2
- Draft:System/Current/GenesysChoice/GplusWFM
- Draft:System/Current/GenesysChoice/IVR
- Draft:System/Current/GenesysChoice/IWD
- Draft:System/Current/GenesysChoice/RecordingStorage
- Draft:System/Current/GenesysChoice/SupervisorMetering
- Draft:System/Current/GenesysChoice/Voice1
- Draft:System/Current/GenesysChoice/Voice2
- Draft:System/Current/GenesysChoice/WFO
- Draft:System/Current/GenesysChoice/WFO1A
- Draft:System/Current/GenesysChoice/WFO2