Drilldown: BDSMetric

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BDSMetric > Dimension: None & UnitOfMeasure : Agent Count or Gigabytes (GB) or User & ChoiceMetrics : Other or None

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productshort:
Draft:BDS (11) · Draft:System (12)
Role:
None (23)
DisplayName:
Digital 1 bundle (2) · Digital 2 bundle (2) · Genesys Co-browse (1) · Genesys Customer Interaction Management Platform (1) · Genesys Inbound Voice (1) · Genesys Social Media Engagement (1) · Gplus Workforce Management (Gplus WFM) (1) · Intelligent Workload Distribution (IWD) (2) · Outbound Contact (1) · Recording storage (1) · Supervisor and other non-agent personnel - access and metering (1) · Voice 1 bundle (2) · Voice 2 bundle (2) · WFO (2) · Workforce Optimization (WFO) 1A bundle (1) · Workforce Optimization (WFO) 1B bundle (1) · Workforce Optimization (WFO) 2 bundle (1)
TocName:
Digital 1 (2) · Digital 2 (2) · Genesys Co-browse (1) · Genesys Customer Interaction Management Platform (1) · Genesys Inbound Voice (1) · Genesys Social Media Engagement (1) · Gplus Workforce Management (1) · Intelligent Workload Distribution (2) · Outbound Contact (1) · Recording storage (1) · Supervisor access and metering (1) · Voice 1 (2) · Voice 2 (2) · WFO (2) · Workforce Optimization 1A (1) · Workforce Optimization 1B (1) · Workforce Optimization 2 (1)
Dimension: (Click arrow to add another value)
Product:
None (8) · Billing Data Service (9) · System-Level Documentation (6)
Manual:
GenesysChoice (12) · User (11)
UseCase:
None (23)
UnitOfMeasure: (Click arrow to add another value)
MetricName:
None (1) · azure_storage (1) · bundle_digital_one (2) · bundle_digital_two (2) · bundle_voice_one (2) · bundle_voice_two (2) · bundle_wfo_1a (1) · bundle_wfo_1b (1) · bundle_wfo_2 (1) · seats_CIM (1) · seats_cobrowse (1) · seats_gplus_wfm (1) · seats_inbound_voice (1) · seats_outbound (1) · seats_social (1) · seats_third_party (1) · TBD (3)
MetricScope:
Global for each customer tenant (1) · Region (22)
DataSource:
Azure Blob Storage (1) · Genesys Info Mart (2) · Genesys Info Mart database (17) · Genesys Info Mart database, Genesys Interaction Recording database (1) · Genesys Info Mart database, Genesys Interaction Recording database, and Genesys WFM ETL database (1) · Genesys WFM ETL database (1)
DeploymentModel:
None (1) · One global instance of Genesys Info Mart database for each tenant (1) · One global instance of Genesys Info Mart database for each tenant. (8) · One global instance of Genesys Info Mart database per tenant. (5) · One global instance of Genesys WFM ETL database for each tenant (1) · One per tenant (1) · TBD (6)
IsChoice:
No (23)
ChoiceMetrics: (Click arrow to add another value)

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