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Callback reports (5) · Outbound Contact reports (5) · WFM Primers (5) · Agent Login-Logout Details Report (4) · Agent State Details Report (4) · Agent Group Membership Details Report (4)

Other values: ; 3rd Party and Open Source Software Used Ability to Reset Multiple User Tests Adding an image to your certificate Adding Text to a certificate Additional steps required to complete an upgrade to version 9.0 Admin Report User Filter – Hierarchy Admin Reports Agent Activity Business Result report Agent Details Activity Report Agent Not Ready Reason Code Details report Agent Outbound Campaign Report Agent Statistics Agent Time report Agents reports Appendix 1: Optional Components Assessment Report Assigning Assessments to Individual Users Assigning Users based on Hierarchy Assigning your certificate to an assessment Authentication Automatically Importing KPI Data Branding Built-In Roles Business Results reports Calculated Data Calculated Data Status Callback Details Report Callback Summary Report Calling_List_Metric Subject Area Calling_List_To_Campaign Subject Area Campaign Callbacks Summary Report Campaign Statistics Campaign Summary Report Campaign_Group_Session Subject Area Campaign_Group_State Subject Area Campaign_Group_To_Campaign Subject Area Certificates Chat reports Cleanup Master Schedule Window Co-browse reports Configuration Configuring and running Data Uploader for OrgData uploads Configuring Data Sources for Import Configuring Email Settings Configuring GIS Authentication Configuring WFM Settings Contact List Effectiveness Report Contact_Attempt Subject Area Create Customizable Certificates per Assessment Create New Roles Creating an Assessment Creating and Managing Users Creating Certificates Creating Feedback Assessments Creating Knowledge Nudges Creating Learning Items Creating Localized Files for your chosen language Creating New Base Data Definitions from a Spreadsheet Custom Domains Customer Segment Service Level Dashboard Dashboards Data Issues Data Type Data Visualization Database considerations Date Range Date Restrictions on Assessments Defining and Managing Roles Deleting Learning Items Deleting Previously Imported Data Designer reports Details reports DNA DNA Comparison DNA Import Service DNA User Progress Graph Duration Column within the User Result Detail Report Editing Learning Items Email Notification Service Email reports Enabling Email Events eServices Statistics ETL Audit Dashboard Event Settings Exported Portal Users Facts Subject Area Feature Notes Features and functionality Feedback Deployment Models Feedback Report Feedback Results Report Filtering View of Learning Items Firewall Requirements Forget Archived Users General Settings Genesys EWM Learning Item Integration Genesys Info Mart Database Genesys Info Mart Database Schema Genesys Info Mart Support for GDPR Genesys Info Mart Tenant User Schema and Tenant Views Genesys Interactive Insights User Management Genesys Multicloud CX reports Genesys Skills Management Knowledge Base Articles Groups GSM Architecture Hierarchy Import Functionality High availability and disaster recovery How autogranting works How can I use templates to simplify widget creation? How do I use formulas to customize reports? HTTPS Support Import KPI Data Import/Export Importing OrgData through APIs Importing OrgData Through CSV Files Installation and Setup Installing Data Uploader Interaction Flow Details report Interaction Handling Attempt Details report Interaction Subject Area Interaction_Resource Subject Area Interaction_Resource_State Subject Area Knowledge Nudge Reports Knowledge Nudges Learning Item Drilldown Learning Items LMS Learning Item Integration Loading and Saving Filters Loading Report Filters Logging In Logging in and out Logging Off Logging Out Manage Assessments Managing and Viewing Crystal Reports Managing Base Data Definitions with Excel Managing Learning Items Managing User Permissions Manually Importing KPI data Master Schedule Mediation_Segment Subject Area Multi-site trading My DNA New Calculated Data Form New in the Info Mart Database New in This Release NFW: General Parameters NFW: Select Activity Objective Actions Screen Optional Command Line Parameters Organization Outbound contact data PDR Admin Page PDR Dashboard Page PDR Dashboard Widget PDR Defined Review Windows PDR Email Notifications PDR Page PDR Potential Assessment Performance Performance Alerts View Performance DNA Administration Guide Personal Development Review Place_Group Subject Area Populating Genesys Info Mart data Predictive Routing A/B Testing Report Predictive Routing Detail Report Predictive Routing Operational Report Predictive Routing Queue Statistics Report Predictive Routing Reports and Dashboards Prerequisites Printing an Assessment Process OrgData Protocols and Ports PureConnect Data Extractor Overview Question Response Summary Queue Statistics Queue Summary Customer Segment report Queues reports Recalling Awarded Certificates Reporting Parameters Reports Reports List Resource Performance Dashboard Resource_Group Subject Area Resource_Skill Subject Area Restore Branding to Defaults Restricting Report Results Reviewing Messages Rules-based Assignments Running OrgData Scenario Intra-Day: Edit Comments Dialog Box Scenario Intra-Day: Options Dialog Box Scenario Intra-Day: Review Messages (Save) Dialog Box Schedule Filter Dialog Scheduling the Data Uploader to run daily Searching and filtering Calculated Data Setting Branding Setting the number of objective targets for users Setting up OrgData Process Shutdown SkillsAnalysis SkillsDNA Creation Skillsroute Staffing Budgeting Information Statuses Filter Dialog Strand Selector Subject Areas Summary of Info Mart Schema Changes Summary_Resource_Session Subject Area Summary_Resource_State Subject Area Summary_Resource_State_Reason Subject Area System Settings Task Age Dashboard Task Routing dashboards Template function library The Timeseries Graph Update Routing Skills from DNA Updating Base Data Definitions from a Spreadsheet User data User Drilldown User Feedback Response Percentages User Fields User Result Detail User Selection Users Using the Report Filters Option Validating OrgData Configuration View of Calculated Data Viewing exception totals Viewing Feedback Results Viewing Reports Viewing Results WFM Metrics Widgets Workforce Management 8.5 Agent Help

None (7) · Outbound Contact reports (5) · Callback reports (5) · WFM Primers (5) · Agent State Details Report (4) · Agent Group Membership Details Report (4) · Agent Login-Logout Details Report (4)

Other values: ; 3rd Party and Open Source Software Used Ability to Reset Multiple User Tests Adding an image to your certificate Adding Text to a certificate Additional steps required to complete an upgrade to version 9.0 Admin Report User Filter – Hierarchy Admin Reports Agent Activity Business Result report Agent Details Activity Report Agent Not Ready Reason Code Details report Agent Outbound Campaign Report Agent Statistics Agent Time report Agents reports Appendix 1: Optional Components Assessment Report Assigning Assessments to Individual Users Assigning Users based on Hierarchy Assigning your certificate to an assessment Authentication Automatically Importing KPI Data Branding Built-In Roles Business Results reports Calculated Data Calculated Data Status Callback Details Report Callback Summary Report Calling_List_Metric Subject Area Calling_List_To_Campaign Subject Area Campaign Callbacks Summary Report Campaign Statistics Campaign Summary Report Campaign_Group_Session Subject Area Campaign_Group_State Subject Area Campaign_Group_To_Campaign Subject Area Certificates Chat reports Cleanup Master Schedule Window Co-browse reports Configuration Configuring and running Data Uploader for OrgData uploads Configuring Data Sources for Import Configuring Email Settings Configuring GIS Authentication Configuring WFM Settings Contact List Effectiveness Report Contact_Attempt Subject Area Create Customizable Certificates per Assessment Create New Roles Creating an Assessment Creating and Managing Users Creating Certificates Creating Feedback Assessments Creating Knowledge Nudges Creating Learning Items Creating Localized Files for your chosen language Creating New Base Data Definitions from a Spreadsheet Custom Domains Customer Segment Service Level Dashboard Dashboards Data Issues Data Type Data Visualization Date Range Date Restrictions on Assessments Defining and Managing Roles Deleting Learning Items Deleting Previously Imported Data Designer reports Details reports DNA DNA Comparison DNA Import Service DNA User Progress Graph Duration Column within the User Result Detail Report Editing Learning Items Email Notification Service Email reports Enabling Email Events eServices Statistics ETL Audit Dashboard Event Settings Exported Portal Users Facts Subject Area Feature Notes Feedback Deployment Models Feedback Report Feedback Results Report Filtering View of Learning Items Firewall Requirements General Settings Genesys EWM Learning Item Integration Genesys Info Mart Database Genesys Info Mart Database Schema Genesys Info Mart Tenant User Schema and Tenant Views Genesys Interactive Insights User Management Genesys Multicloud CX reports Genesys Skills Management Knowledge Base Articles Groups GSM Architecture Hierarchy Import Functionality High availability and disaster recovery How autogranting works How can I use templates to simplify widget creation? How do I use formulas to customize reports? HTTPS Support Import KPI Data Import/Export Importing OrgData through APIs Importing OrgData Through CSV Files Installation and Setup Installing Data Uploader Interaction Flow Details report Interaction Handling Attempt Details report Interaction Subject Area Interaction_Resource Subject Area Interaction_Resource_State Subject Area Knowledge Nudge Reports Knowledge Nudges Learning Item Drilldown Learning Items LMS Learning Item Integration Loading and Saving Filters Loading Report Filters Logging In Logging in and out Logging Off Logging Out Manage Assessments Managing and Viewing Crystal Reports Managing Base Data Definitions with Excel Managing Learning Items Managing User Permissions Manually Importing KPI data Master Schedule Mediation_Segment Subject Area Multi-site trading My DNA New Calculated Data Form New in the Info Mart Database NFW: General Parameters NFW: Select Activity Objective Actions Screen Optional Command Line Parameters Organization PDR Admin Page PDR Dashboard Page PDR Dashboard Widget PDR Defined Review Windows PDR Email Notifications PDR Page PDR Potential Assessment Performance Performance Alerts View Performance DNA Administration Guide Personal Development Review Place_Group Subject Area Populating Genesys Info Mart data Predictive Routing A/B Testing Report Predictive Routing Detail Report Predictive Routing Operational Report Predictive Routing Queue Statistics Report Predictive Routing Reports and Dashboards Prerequisites Printing an Assessment Process OrgData Protocols and Ports PureConnect Data Extractor Overview Question Response Summary Queue Statistics Queue Summary Customer Segment report Queues reports Recalling Awarded Certificates Reporting Parameters Reports Reports List Resource Performance Dashboard Resource_Group Subject Area Resource_Skill Subject Area Restore Branding to Defaults Restricting Report Results Reviewing Messages Rules-based Assignments Running OrgData Scenario Intra-Day: Edit Comments Dialog Box Scenario Intra-Day: Options Dialog Box Scenario Intra-Day: Review Messages (Save) Dialog Box Schedule Filter Dialog Scheduling the Data Uploader to run daily Searching and filtering Calculated Data Setting Branding Setting the number of objective targets for users Setting up OrgData Process Shutdown SkillsAnalysis SkillsDNA Creation Skillsroute Staffing Budgeting Information Statuses Filter Dialog Strand Selector Subject Areas Summary of Info Mart Schema Changes Summary_Resource_Session Subject Area Summary_Resource_State Subject Area Summary_Resource_State_Reason Subject Area System Settings Task Age Dashboard Task Routing dashboards Template function library The Timeseries Graph Update Routing Skills from DNA Updating Base Data Definitions from a Spreadsheet User Drilldown User Feedback Response Percentages User Fields User Result Detail User Selection Users Using the Report Filters Option Validating OrgData Configuration View of Calculated Data Viewing exception totals Viewing Feedback Results Viewing Reports Viewing Results WFM Metrics Widgets Workforce Management 8.5 Agent Help

None (328)

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