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None (43) · GenesysCloud (1) · GenesysEngage-cloud (153) · GenesysEngage-onpremises (1) · PureConnect (3)

Genesys Multicloud CX Blueprints (4) · Working with media files (2) · View content areas (2) · Create new workspaces in Genesys Content areas (2) · Posting non-wiki documents (2) · Prerequisites (2) · PureConnect Blueprints (2) · Story Points FAQ (2) · Story Points (2) · Acrolinx (2) · Logging In (2) · WCAG/VPAT internal IX process (2)

Other values: ; 3rd Party and Open Source Software Used Ability to Reset Multiple User Tests Add Genesys Multicloud CX Applications to the system Add Genesys Multicloud CX user roles to the system Adding an image to your certificate Adding Text to a certificate Additional steps required to complete an upgrade to version 9.0 Admin Report User Filter – Hierarchy Admin Reports Appendix 1: Optional Components Assessment Report Assigning Assessments to Individual Users Assigning Users based on Hierarchy Assigning your certificate to an assessment Authentication Automated Cargo Updates Automatically Importing KPI Data Branding Built-In Roles Calculated Data Calculated Data Status Certificates Configuring and running Data Uploader for OrgData uploads Configuring Data Sources for Import Configuring Email Settings Configuring GIS Authentication Configuring WFM Settings Create Customizable Certificates per Assessment Create New Roles Creating an Assessment Creating and Managing Users Creating Certificates Creating Feedback Assessments Creating Knowledge Nudges Creating Learning Items Creating Localized Files for your chosen language Creating New Base Data Definitions from a Spreadsheet Custom Domains Data Issues Data Type Data Visualization Date Range Date Restrictions on Assessments Defining and Managing Roles Deleting Learning Items Deleting Previously Imported Data DNA DNA Comparison DNA Import Service DNA User Progress Graph Duration Column within the User Result Detail Report Editing Learning Items Email Notification Service Enabling Email Events Event Settings Exported Portal Users Feature Notes Feedback Deployment Models Feedback Report Feedback Results Report Filtering View of Learning Items Firewall Requirements Forget Archived Users General Settings Genesys Cloud CX Search filter Genesys EWM Learning Item Integration Genesys Multicloud CX Private Edition Search filters Genesys Multicloud CX Search filters Genesys Skills Management Knowledge Base Articles Groups GSM Architecture HA/DR types Hierarchy Import Functionality HTTPS Support Import KPI Data Import/Export Importing OrgData through APIs Importing OrgData Through CSV Files Installation and Setup Installing Data Uploader Knowledge Nudge Reports Knowledge Nudges Learning Item Drilldown Learning Items LMS Learning Item Integration Loading and Saving Filters Loading Report Filters Logging Out Manage Assessments Manage Boilerplate text Manage Private Edition Protocols & Traffic Types Manage Private Edition Service Groups and Services Manage the Environment key in our metadata model Manage the FeatureTopic key in our metadata model Manage the Product key in our metadata model Manage the ProductLine key in our metadata model Manage the Role key in our metadata model Manage the Type key in our metadata model Manage the Version key in our metadata model Managing and Viewing Crystal Reports Managing Base Data Definitions with Excel Managing Learning Items Managing User Permissions Manually Importing KPI data My DNA New Calculated Data Form Objective Actions Screen Optional Command Line Parameters PDR Admin Page PDR Dashboard Page PDR Dashboard Widget PDR Defined Review Windows PDR Email Notifications PDR Page PDR Potential Assessment Performance DNA Administration Guide Personal Development Review Printing an Assessment Process OrgData Protocols and Ports PureConnect Data Extractor Overview PureConnect Search filter Question Response Summary Recalling Awarded Certificates Reporting Parameters Reports Restore Branding to Defaults Restricting Report Results Rules-based Assignments Running OrgData Scheduling the Data Uploader to run daily Search all shared content Search all UseCase content Searching and filtering Calculated Data Set up Applications Set up Components Set up Deployment Types Set up Issue Categories Set up mapping for Platform IDs Set up Page Types Set up Release Types Set up Roles Set up third-party services Set up Upgrade Strategies Set up web browsers Setting Branding Setting the number of objective targets for users Setting up OrgData Process Shutdown SkillsAnalysis SkillsDNA Creation Skillsroute Strand Selector System Settings The Timeseries Graph Track page types across content areas Update Routing Skills from DNA Updating Base Data Definitions from a Spreadsheet User Drilldown User Feedback Response Percentages User Fields User Result Detail User Selection Users Using the Report Filters Option Validating OrgData Configuration View all workspaces per content area View of Calculated Data View workspaces in the Genesys Multicloud CX content area View workspaces in the Shared content area Viewing Feedback Results Viewing Reports Viewing Results What's new in this guide Widgets

None (25) · Genesys Multicloud CX Blueprints (4) · VPAT (2) · Story Points FAQ (2) · Story Points (2) · Prerequisites (2) · Posting non-wiki documents (2) · Logging In (2) · Working with media files (2) · Acrolinx (2)

Other values: ; 3rd Party and Open Source Software Used Ability to Reset Multiple User Tests Adding an image to your certificate Adding Text to a certificate Additional steps required to complete an upgrade to version 9.0 Admin Report User Filter – Hierarchy Admin Reports Appendix 1: Optional Components Assessment Report Assigning Assessments to Individual Users Assigning Users based on Hierarchy Assigning your certificate to an assessment Authentication Automatically Importing KPI Data Branding Built-In Roles Calculated Data Calculated Data Status Certificates Configuring and running Data Uploader for OrgData uploads Configuring Data Sources for Import Configuring Email Settings Configuring GIS Authentication Configuring WFM Settings Create Customizable Certificates per Assessment Create New Roles Creating an Assessment Creating and Managing Users Creating Certificates Creating Feedback Assessments Creating Knowledge Nudges Creating Learning Items Creating Localized Files for your chosen language Creating New Base Data Definitions from a Spreadsheet Custom Domains Data Issues Data Type Data Visualization Date Range Date Restrictions on Assessments Defining and Managing Roles Deleting Learning Items Deleting Previously Imported Data DNA DNA Comparison DNA Import Service DNA User Progress Graph Duration Column within the User Result Detail Report Editing Learning Items Email Notification Service Enabling Email Events Environment Event Settings Exported Portal Users Feature Notes FeatureTopic Feedback Deployment Models Feedback Report Feedback Results Report Filtering View of Learning Items Firewall Requirements General Settings Genesys Cloud CX Workspaces Genesys EWM Learning Item Integration Genesys Multicloud CX Workspaces Genesys Skills Management Knowledge Base Articles Groups GSM Architecture Hierarchy Import Functionality HTTPS Support Import KPI Data Import/Export Importing OrgData through APIs Importing OrgData Through CSV Files Installation and Setup Installing Data Uploader Knowledge Nudge Reports Knowledge Nudges Learning Item Drilldown Learning Items LMS Learning Item Integration Loading and Saving Filters Loading Report Filters Logging Out Manage Applications Manage Assessments Manage user roles Managing and Viewing Crystal Reports Managing Base Data Definitions with Excel Managing Learning Items Managing User Permissions Manually Importing KPI data My DNA New Calculated Data Form Objective Actions Screen Optional Command Line Parameters PDR Admin Page PDR Dashboard Page PDR Dashboard Widget PDR Defined Review Windows PDR Email Notifications PDR Page PDR Potential Assessment Performance DNA Administration Guide Personal Development Review Printing an Assessment Process OrgData Product ProductLine Protocols and Ports PureConnect Data Extractor Overview Question Response Summary Recalling Awarded Certificates Reporting Parameters Reports Restore Branding to Defaults Restricting Report Results Role Rules-based Assignments Running OrgData Scheduling the Data Uploader to run daily Searching and filtering Calculated Data Set up 3rd-party services Set up Boilerplate Set up Protocols & Traffic Set up Services Set up web browsers Setting Branding Setting the number of objective targets for users Setting up OrgData Process Shutdown SkillsAnalysis SkillsDNA Creation Skillsroute Strand Selector System Settings The Timeseries Graph Track page types Type Update Routing Skills from DNA Updating Base Data Definitions from a Spreadsheet User Drilldown User Feedback Response Percentages User Fields User Result Detail User Selection Users Using the Report Filters Option Validating OrgData Configuration Version View all workspaces View of Calculated Data Viewing Feedback Results Viewing Reports Viewing Results Widgets

None (201)

Reporting · Genesys Skills Management · None · Gplus Adapter for WFM · Internal Content Administration · Widgets · Workforce Management · Agent Setup · Genesys Predictive Engagement · Developer · Routing and Designer · Genesys Predictive Routing · Outbound (CX Contact) · IVR Administration · Intelligent Workload Distribution · Genesys Blueprints · Self-Help Articles · Genesys Multicloud CX Private Edition · Genesys Multicloud CX Release Notes · Genesys Recording, Quality Management, and Speech Analytics · Sales Collateral · Gplus Adapter for Microsoft Dynamics 365 · Gplus Adapter for ServiceNow · Genesys Sizing Information · Genesys Multicloud CX · Co-Browse · Genesys Engage Multicloud · Genesys Docker Documentation · Genesys Agent Assist · System-Level Documentation · Voice Microservices · eServices Manager · Designer · test · Other

Blueprints (3) · ContentAdmin (6) · Draft:Blueprints (3) · Draft:ContentAdmin (46) · Draft:PEC-GSM (143)

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None (201)

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None (201)

None (201)