Drilldown: ArticleUnstructured

None (39) · GenesysCloud (1) · GenesysEngage-cloud (32) · GenesysEngage-onpremises (1) · PureConnect (1)

View content areas (2) · Service Client options (2) · My Channels options (2) · Create new workspaces in Genesys Content areas (2)

Other values: ; Acrolinx Add Genesys Multicloud CX Applications to the system Add Genesys Multicloud CX user roles to the system Audit Automated Cargo Updates Channel options Chat options Contact options Email options Export agent accounts Facebook options Feedback options Genesys Cloud CX Search filter Genesys Multicloud CX Private Edition Search filters Genesys Multicloud CX Search filters Genesys Softphone options Global Login options HA/DR types Interaction History Advanced Search options Manage Boilerplate text Manage Email Addresses Manage Private Edition Protocols & Traffic Types Manage Private Edition Service Groups and Services Manage the Environment key in our metadata model Manage the FeatureTopic key in our metadata model Manage the Product key in our metadata model Manage the ProductLine key in our metadata model Manage the Role key in our metadata model Manage the Type key in our metadata model Manage the Version key in our metadata model Outbound options Posting non-wiki documents PureConnect Search filter Recording options Routing Manager Search all shared content Search all UseCase content Set up Applications Set up Components Set up Deployment Types Set up Issue Categories Set up mapping for Platform IDs Set up Page Types Set up Release Types Set up Roles Set up third-party services Set up Upgrade Strategies Set up web browsers Sharing Business Attributes in Agent Setup Single Sign-On Standard Response Library options Standard Response options Statistics options Story Points Story Points FAQ Supervisor options Track page types across content areas Twitter options View all workspaces per content area View workspaces in the Genesys Multicloud CX content area View workspaces in the Shared content area Voice options WCAG/VPAT internal IX process What's new in this guide Working with media files Workitem options

None (22) · My Channels options (2) · Service Client options (2)

Other values: ; Acrolinx Audit Channel options Chat options Contact options Email options Environment Export agent accounts Facebook options FeatureTopic Feedback options Genesys Cloud CX Workspaces Genesys Multicloud CX Workspaces Genesys Softphone options Global Login options Interaction History Advanced Search options Manage Applications Manage Email Addresses Manage user roles Outbound options Posting non-wiki documents Product ProductLine Recording options Role Routing Manager Set up 3rd-party services Set up Boilerplate Set up Protocols & Traffic Set up Services Set up web browsers Sharing Business Attributes in Agent Setup Single Sign-On Standard Response Library options Standard Response options Statistics options Story Points Story Points FAQ Supervisor options Track page types Twitter options Type Version View all workspaces Voice options VPAT Working with media files Workitem options

None (74)

Agent Setup (28) · Internal Content Administration (46)

Draft:PEC-GSM · Draft:PEC-REP · Draft:PEC-Developer · Draft:GAWFM · Draft:ContentAdmin · Draft:WID · Draft:PEC-AS · Draft:PEC-WFM · PEC-WFM · ATC · Draft:PEC-ROU · Draft:ATC · Draft:PEC-IVR · PEC-Developer · UseCases · Draft:GPR · Draft:PE-GPR · PE-GPR · Draft:CC-SelfHelp · ContentAdmin

Other values: ; Blueprints Developer Docker Draft:Blueprints Draft:DES Draft:Developer Draft:Docker Draft:GAA Draft:GAMD Draft:GASN Draft:GenesysEngageMulticloud Draft:PEC-COB Draft:PEC-ES Draft:PEC-IWD Draft:PEC-OU Draft:PEC-REC Draft:PEC-test Draft:PrivateEdition Draft:ReleaseNotes Draft:Sizing Draft:System Draft:UCSales Draft:VM GASN PEC-AS PEC-IWD PEC-OU PEC-REC PEC-REP PrivateEdition ReleaseNotes System UCSales VM

None (54) · No (20)

None (71) · Administrator (3)

ContentAreaDashboard (9) · Dashboard (2) · ManageCC (3) · SiteDashboard (28) · Small (1) · Source (25) · WritersGuide (6)

None (71) · Agent Setup (3)

None (74)

None (74)