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Install the Genesys Predictive Engagement Plugin for Workspace Desktop Edition (1) ·
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R--How Does GPR Score Agents? (1) ·
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Account: Configure Groups (1) ·
Account: User Management (1) ·
Analysis Reports: Lift Estimation, Feature Analysis, Agent Variance (1) ·
Architecture (1) ·
Configuration (1) ·
Configure the plugin (1) ·
Genesys Multicloud CX Prerequisites (2) ·
Getting Started (2) ·
How Pacing works (1) ·
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Installation (1) ·
Prerequisites (1) ·
R--How Does GPR Score Agents? (1) ·
R--Routing Scenarios Using GPR (1) ·
Terminate Block (Digital) (2) ·
Terminate Call Block (2) ·
Troubleshooting (1) ·
Upload Data: Agent Profiles, Customer Profiles, and Datasets (1) ·
User Profile: Reset Passwords (1)
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- Draft:ATC/Current/AdminGuide/PureEngagePrereqs
- Draft:ATC/Current/PacingServiceDeployment/ArchitectureArticle
- Draft:ATC/Current/PacingServiceDeployment/ConfigurationArticle
- Draft:ATC/Current/PacingServiceDeployment/Installation
- Draft:ATC/Current/PacingServiceDeployment/PacingIntro
- Draft:ATC/Current/PacingServiceDeployment/ProvisioningArticle
- Draft:ATC/Current/PacingServiceDeployment/TroubleshootingArticle
- Draft:ATC/Current/WDEPlugin/Configure GenAdmin
- Draft:ATC/Current/WDEPlugin/InstallWDEplugin
D cont.
- Draft:ATC/Current/WDEPlugin/PrerequisitesArticle
- Draft:ATC/GenesysEngagePrereqs
- Draft:ATC/Glossary
- Draft:PEC-ROU/Current/Administrator/GetStarted
- Draft:PEC-ROU/Current/Administrator/TerminateCall
- Draft:PEC-ROU/Current/Administrator/TerminateChat
- Draft:PEC-ROU/Current/GPR/agentScoring
- Draft:PEC-ROU/Current/GPR/cfgGroups
- Draft:PEC-ROU/Current/GPR/cfgUserMgmt