Drilldown: Article

None (13) · No (105) · Yes (2)

Draft:PEC-REP · PEC-REP · Draft:PEC-WFM · PEC-WFM · Draft:ATC · Draft:PEC-GSM · ATC · Draft:WID · Draft:ContentAdmin · Draft:DES · DES · Draft:PEC-AS · Draft:PEC-ROU · Draft:PEC-Developer · Draft:PEC-REC · Draft:PEC-OU · Draft:PrivateEdition · Draft:GAWFM · PEC-OU · Draft:ReleaseNotes

Other values: ; &single AUTH Blueprints ContentAdmin DC Developer Docker Documentation:PEC-REP Draft:AS Draft:AUTH Draft:AppStudio Draft:BDS Draft:Blueprints Draft:CC-SelfHelp Draft:CSDT Draft:CustomerCare Draft:DC Draft:Developer Draft:Docker Draft:FieldSupport Draft:GAA Draft:GAM Draft:GAMD Draft:GASL Draft:GASN Draft:GDE Draft:GDL Draft:GPR Draft:GPWFM Draft:GVP Draft:GWS Draft:GenesysEngageMulticloud Draft:HCA Draft:IXN Draft:Mixed Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-Agent Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-COB Draft:PEC-Chat Draft:PEC-DC Draft:PEC-Dev Draft:PEC-DevC Draft:PEC-ES Draft:PEC-Email Draft:PEC-GPA Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-PA Draft:PEC-SF Draft:PEC-Super Draft:PEC-VM Draft:PEC-Voice Draft:PEC-test Draft:PEP-DC Draft:POR Draft:ProductSupport Draft:QNA Draft:RN Draft:ROU Draft:SF Draft:STRMS Draft:Sizing Draft:Solution Draft:System Draft:TLM Draft:UCS Draft:UCSales Draft:UDM Draft:Usecases Draft:VM Draft:WFM Draft:WebRTC GAA GAM GAMD GASL GASN GDE GDL GVP GWS GenesysEngageMulticloud IXN Mixed PE-GPR PEC-AD PEC-AS PEC-Admin PEC-Agent PEC-CAB PEC-CDDS PEC-COB PEC-Chat PEC-DC PEC-Developer PEC-ES PEC-Email PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-PA PEC-REC PEC-ROU PEC-Super PEC-VM PEC-Voice PrivateEdition QNA RN ROU ReleaseNotes STRMS Solution System TLM TestSOW UCS UCSales UDM UseCases User:Jdruker User:Jose.druker@genesys.com User:Jumunn User:Marudhu.pandian@genesys.com User:Tgilchri VM WID WebRTC

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

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None (100) · Administrator (11) · Administrator, Agent (1) · Agent (8)

Getting started (3) · Click-to-Dial (2) · Gplus Adapter for Salesforce (v9) (2) · Terminate Block (Digital) (2) · Terminate Call Block (2) · Activity History (2)

Other values: ; About Gplus Adapter for Salesforce Account: Configure Groups Account: User Management Activity Block Admin Analysis Reports: Lift Estimation, Feature Analysis, Agent Variance Application Workflow Applications Assign Variables Block Automated Message Block Book ASAP Callback V2 Book Scheduled Callback V2 Bot Block Business Controls Business Controls Blocks Business Hours Business Hours Block Call Data Block Callback Availability V2 Callback Blocks Callback V2 Callback VQ Watermark Block Cancel Callback V2 Change Language Block Chat Custom Message Block Chat Message Block Check for Existing Callback V2 Click-to-Call-In Match Block Configuring and Using General Features Configuring SSO Custom Service Block Dashboard management Data Blocks Data Tables Data Tables Block Debug Block Designer Designer Analytics Digital Resources Emergency Block Emergency Flags Explore the sample Designer application External Services Blocks Genesys Predictive Routing Genesys Task Routing setup Get Chat Transcript Block Go To Block Gplus Adapter for Salesforce - Agent Workspace option Grammars & Bots How Gplus Adapter for Salesforce works How Routing works HTTP REST Block Integrating Gplus Adapter in Classic Integrating Gplus Adapter in Lightning Integrating Gplus Adapter Private Edition in Lightning Lightning Experience Logic and Control Blocks Media Resources Menu Block Menu Option Block Migrating to Gplus Adapter (v9) Milestone Block Partitions Permissions and Access Play Message Block Predictive Routing Block Query VQs Block R--How Does GPR Score Agents? R--Routing Scenarios Using GPR Record Block Record Utterance block Reporting Blocks Return Block Route Agent Block Route Call Block Route Digital Block Routing Algorithms Routing Blocks Sample Designer application Saving and Publishing Your Application Screen Pop Screen Pops Segmentation Block Send Chat Transcript Block Send Email Block Setup Survey Block Shared Module Block Shared Modules Special Day Block Special Days Start Treatment Block Statistic Block Summary Survey Blocks Transaction List Block Transfer Block Troubleshooting Gplus Adapter Integration with Salesforce Upload Data: Agent Profiles, Customer Profiles, and Datasets User Input Block User Interaction Blocks User Interface User Profile: Reset Passwords Using Blocks Validate Phone Number Block Variables Voice Mail Block Working with Gplus Adapter for Salesforce

Getting started (3) · Click-to-Dial (2) · Gplus Adapter for Salesforce (v9) (2) · Terminate Block (Digital) (2) · Terminate Call Block (2) · Activity History (2)

Other values: ; Account: Configure Groups Account: User Management Activity Block Admin Analysis Reports: Lift Estimation, Feature Analysis, Agent Variance Application Workflow Applications Assign Variables Block Automated Message Block Book ASAP Callback V2 Book Scheduled Callback V2 Bot Block Business Controls Business Controls Blocks Business Hours Business Hours Block Call Data Block Callback Availability V2 Callback Blocks Callback V2 Callback VQ Watermark Block Cancel Callback V2 Change Language Block Chat Custom Message Block Chat Message Block Check for Existing Callback V2 Click-to-Call-In Match Block Configuring and Using General Features Configuring SSO Custom Service Block Dashboard management Data Blocks Data Tables Data Tables Block Debug Block Designer Designer Analytics Digital Resources Emergency Block Emergency Flags Explore the sample Designer application External Services Blocks Genesys Predictive Routing Genesys Task Routing setup Get Chat Transcript Block Go To Block Gplus Adapter for Salesforce - Agent Workspace option Gplus Adapter SF Grammars & Bots How routing works HTTP REST Block Integrating Gplus Adapter in Classic Integrating Gplus Adapter in Lightning Lightning Experience Logic and Control Blocks Media Resources Menu Block Menu Option Block Migrating to Gplus Adapter (v9) Milestone Block Partitions Permissions and Access Play Message Block Predictive Routing Block Private Edition Query VQs Block R--How Does GPR Score Agents? R--Routing Scenarios Using GPR Record Block Record Utterance block Reporting Blocks Return Block Route Agent Block Route Call Block Route Digital Block Routing Algorithms Routing Blocks Sample Designer application Saving and Publishing Your Application Screen Pop Screen Pops Segmentation Block Send Chat Transcript Block Send Email Block Setup Survey Block Shared Module Block Shared Modules Special Day Block Special Days Start Treatment Block Statistic Block Summary Survey Blocks Transaction List Block Transfer Block Troubleshooting Upload Data: Agent Profiles, Customer Profiles, and Datasets User Input Block User Interaction Blocks User Interface User Profile: Reset Passwords Using Blocks Validate Phone Number Block Variables Voice Mail Block Working with Gplus Adapter

None (120)

Gplus Adapter for Salesforce (21) · Routing and Designer (99)

None (2) · Administrator (98) · Agent (6) · Designer (3) · GPAPEGuide (1) · GPR (7) · GTR (1) · WWEAgent (2)

None (118) · Agent Workspace, Agent Setup (1) · Designer (1)

None (120)

None (119) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (1)