Drilldown: Article

None (16) · No (111) · Yes (2)

Draft:PEC-REP · PEC-REP · Draft:PEC-WFM · PEC-WFM · Draft:ATC · Draft:PEC-GSM · ATC · Draft:WID · Draft:ContentAdmin · Draft:DES · DES · Draft:PEC-AS · Draft:PEC-ROU · Draft:PEC-Developer · Draft:PEC-REC · Draft:PEC-OU · Draft:PrivateEdition · Draft:GAWFM · PEC-OU · Draft:ReleaseNotes

Other values: ; &single AUTH Blueprints ContentAdmin DC Developer Docker Documentation:PEC-REP Draft:AS Draft:AUTH Draft:AppStudio Draft:BDS Draft:Blueprints Draft:CC-SelfHelp Draft:CSDT Draft:CustomerCare Draft:DC Draft:Developer Draft:Docker Draft:FieldSupport Draft:GAA Draft:GAM Draft:GAMD Draft:GASL Draft:GASN Draft:GDE Draft:GDL Draft:GPR Draft:GPWFM Draft:GVP Draft:GWS Draft:GenesysEngageMulticloud Draft:HCA Draft:IXN Draft:Mixed Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-Agent Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-COB Draft:PEC-Chat Draft:PEC-DC Draft:PEC-Dev Draft:PEC-DevC Draft:PEC-ES Draft:PEC-Email Draft:PEC-GPA Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-PA Draft:PEC-SF Draft:PEC-Super Draft:PEC-VM Draft:PEC-Voice Draft:PEC-test Draft:PEP-DC Draft:POR Draft:ProductSupport Draft:QNA Draft:RN Draft:ROU Draft:SF Draft:STRMS Draft:Sizing Draft:Solution Draft:System Draft:TLM Draft:UCS Draft:UCSales Draft:UDM Draft:Usecases Draft:VM Draft:WFM Draft:WebRTC GAA GAM GAMD GASL GASN GDE GDL GVP GWS GenesysEngageMulticloud IXN Mixed PE-GPR PEC-AD PEC-AS PEC-Admin PEC-Agent PEC-CAB PEC-CDDS PEC-COB PEC-Chat PEC-DC PEC-Developer PEC-ES PEC-Email PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-PA PEC-REC PEC-ROU PEC-Super PEC-VM PEC-Voice PrivateEdition QNA RN ROU ReleaseNotes STRMS Solution System TLM TestSOW UCS UCSales UDM UseCases User:Jdruker User:Jose.druker@genesys.com User:Jumunn User:Marudhu.pandian@genesys.com User:Tgilchri VM WID WebRTC

None (40) · GenesysCloud (1) · GenesysEngage-cloud (86) · GenesysEngage-onpremises (2)

None (15) · No (114)

None (41) · Administrator (79) · Administrator, Agent (1) · Agent (8)

None (7) · What is an interaction (3)

Other values: ; About Gplus Adapter for Salesforce Access control for Recording users Action Items Activity History Administrator Roles Analyze related words Architecture Available report templates Before you begin Categories Click-to-Dial Coaching Configure Gplus Adapter for Salesforce Configure the Browser Configuring and Using General Features Configuring SSO Content browser Create a new dashboard Create a new search Create a Trending filter Create an evaluation Create and manage forms Dashboard Deploy Deploying the Screen Recording Service Evaluation Sessions Evaluations Manager Explore Explore terms Export Trending Data FAQ Article Form questions Forms Manager Genesys Interaction Recording 8.5.2 Genesys Interaction Recording Solution Guide Get started Getting started Gplus Adapter for Salesforce (v9) Gplus Adapter for Salesforce - Agent Workspace option Gplus Adapter support for Service Client API High availability and disaster recovery How Gplus Adapter for Salesforce works How Recording, Quality Management and Speech Analytics works Installing Integrating Gplus Adapter in Classic Integrating Gplus Adapter in Lightning Integrating Gplus Adapter Private Edition in Lightning Interaction lists Interaction Transcript Introduction to SpeechMiner Lightning Experience Log into SpeechMiner Logging Manage the Blacklist Managing widgets Media Player Metrics Migrating to Gplus Adapter (v9) My Messages widget New in this Release Performing and managing Evaluation Sessions Permalink Ports Profile Permissions Programs Provision Gplus Adapter for Salesforce Quality Management Quality Management (QM) Recording certificate management Recording Cloud Backup Service Recording Methods Report templates Report widget Reports Saved searches Screen Pop Screen Pops Screen Recordings Search Filter Search Results grid Specifying search criteria SpeechMiner Deployments SpeechMiner Menu Reference Tools Topics Topics Categories and Programs Topics, Categories, and Programs Trending Trending chart data description Trending Filter toolbar description Trending Filter tooltip description Troubleshooting Gplus Adapter Integration with Salesforce Upgrade, roll back, or uninstall Gplus Adapter for Salesforce Using the Media Player Working with dashboards Working with Gplus Adapter for Salesforce Working with interactions Working with saved reports Working with saved trending filters

None (39) · What is an interaction (3) · Create a new dashboard (2) · Working with dashboards (2) · Trending (2) · Search Results grid (2) · Report widget (2) · Interaction lists (2) · Gplus Adapter for Salesforce (v9) (2) · Explore (2) · Dashboard (2) · Managing widgets (2) · Content browser (2) · Click-to-Dial (2) · Activity History (2) · Working with saved trending filters (2)

Other values: ; Access control for Recording users Action Items Analyze related words Available report templates Categories Configure GPA Configure the browser Configuring and Using General Features Configuring SSO Create a new search Create a Trending filter Create an evaluation Create and manage forms Deploying the Screen Recording Service Evaluation Sessions Evaluations Manager Explore terms FAQ Article Form questions Forms Manager Getting started Gplus Adapter for Salesforce - Agent Workspace option Gplus Adapter SF How Recording, Quality Management and Speech Analytics works Integrating Gplus Adapter in Classic Integrating Gplus Adapter in Lightning Lightning Experience Manage the Blacklist Migrating to Gplus Adapter (v9) My Messages widget New in this release Performing and managing Evaluation Sessions Permalink Private Edition Programs Provision GPA Quality Management (QM) Recording certificate management Recording Cloud Backup Service Report templates Reports Saved searches Screen Pop Screen Pops Screen Recordings Search Filter Service Client API Specifying search criteria Tools Topics Topics, Categories, and Programs Trending chart data description Trending Filter toolbar description Trending Filter tooltip description Troubleshooting Using the Media Player Working with Gplus Adapter Working with interactions Working with saved reports

None (129)

None (1) · Genesys Recording, Quality Management, and Speech Analytics (92) · Gplus Adapter for Salesforce (36)

None (4) · Admin (36) · Administrator (18) · Agent (7) · deploy (4) · GPAPEGuide (13) · User (45) · WWEAgent (2)

None (61) · Agent Workspace, Agent Setup (1) · Recording (67)

None (128) · CE01 (1)

None (123) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (1) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (1) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (1)