Drilldown: Article

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Draft:PEC-REP · PEC-REP · Draft:PEC-WFM · PEC-WFM · Draft:ATC · Draft:PEC-GSM · ATC · Draft:WID · Draft:ContentAdmin · Draft:DES · DES · Draft:PEC-AS · Draft:PEC-ROU · Draft:PEC-Developer · Draft:PEC-REC · Draft:PEC-OU · Draft:PrivateEdition · Draft:GAWFM · PEC-OU · Draft:ReleaseNotes

Other values: ; &single AUTH Blueprints ContentAdmin DC Developer Docker Documentation:PEC-REP Draft:AS Draft:AUTH Draft:AppStudio Draft:BDS Draft:Blueprints Draft:CC-SelfHelp Draft:CSDT Draft:CustomerCare Draft:DC Draft:Developer Draft:Docker Draft:FieldSupport Draft:GAA Draft:GAM Draft:GAMD Draft:GASL Draft:GASN Draft:GDE Draft:GDL Draft:GPR Draft:GPWFM Draft:GVP Draft:GWS Draft:GenesysEngageMulticloud Draft:HCA Draft:IXN Draft:Mixed Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-Agent Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-COB Draft:PEC-Chat Draft:PEC-DC Draft:PEC-Dev Draft:PEC-DevC Draft:PEC-ES Draft:PEC-Email Draft:PEC-GPA Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-PA Draft:PEC-SF Draft:PEC-Super Draft:PEC-VM Draft:PEC-Voice Draft:PEC-test Draft:PEP-DC Draft:POR Draft:ProductSupport Draft:QNA Draft:RN Draft:ROU Draft:SF Draft:STRMS Draft:Sizing Draft:Solution Draft:System Draft:TLM Draft:UCS Draft:UCSales Draft:UDM Draft:Usecases Draft:VM Draft:WFM Draft:WebRTC GAA GAM GAMD GASL GASN GDE GDL GVP GWS GenesysEngageMulticloud IXN Mixed PE-GPR PEC-AD PEC-AS PEC-Admin PEC-Agent PEC-CAB PEC-CDDS PEC-COB PEC-Chat PEC-DC PEC-Developer PEC-ES PEC-Email PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-PA PEC-REC PEC-ROU PEC-Super PEC-VM PEC-Voice PrivateEdition QNA RN ROU ReleaseNotes STRMS Solution System TLM TestSOW UCS UCSales UDM UseCases User:Jdruker User:Jose.druker@genesys.com User:Jumunn User:Marudhu.pandian@genesys.com User:Tgilchri VM WID WebRTC

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

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None · Administrator · Administrator, Supervisor · Supervisor · Developer · Agent · Agent, Supervisor · Administrator, Developer · Administrator, Agent, Supervisor · Staff · Administrator, Agent · Administrator, Developer, Supervisor · Administrator, Agent, Developer · Administrator, Agent, Developer, Supervisor · Administrator, Reviewer · Adminstrator · Other

None (11) · Architecture (3) · Before you begin (2) · Storage Requirements (2) · High availability and disaster recovery (2) · Overview (2) · Configure VXLAN on OpenShift (2)

Other values: ; (New) Task summary: contact center setup About Genesys Multicloud CX private edition About the Tenant Service Alerting Communication ports and protocols Configure a multi-channel contact center Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure F5 SIP-ALG Configure inactivity timeout options Configure the Tenant Service Configure voice ringtones (voice) Configuring logging Configuring Logging and Monitoring tools Configuring monitoring Create a VXLAN profile and tunnel on the BIG-IPs Create and manage administrators (in buik) Create and manage supervisors Create and manage teams Create business attributes Create multi-channel agents Creating namespaces Deploy Tenant Service Deployment tasks summary Deprecation-AllNotices Deprecation-Voice Forward Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable voice transfer and routing options (voice) Enabling monitoring in GKE Platform Enabling monitoring in OpenShift Container Platform F5 BIG-IP for OpenShift Genesys Multicloud CX private edition services Get started with Agent Setup Grafana configuration Handling alerts Import agents Install Container Ingress Service (CIS) Interaction channels Kubernetes-supported structured logging Logging overview and approaches Manage business attributes by transaction Manage group memberships Manage statistics for agents and resources Manage Team Communicator options Monitoring Dashboards API Monitoring overview and approach Monitoring your services Network settings Networking overview Order of services deployment Overriding Helm chart values Overview of F5 BIG-IP for OpenShift Pod security settings Popular tasks Public Repository Links Quick deployment tour Rollback RWX logging Sample Kibana queries Sample Logs Explorer queries Sample Prometheus queries SBC Integration Security overview Service priorities for Genesys Multicloud CX services Setting up a CD pipeline Setting up an OpenShift Container Registry Setting up metrics collection Setup VXLAN tunnels to the Openshift Cluster Sidecar processed logging Software requirements Storage management (move to deployment) Summary of monitoring support System and workload logging and monitoring System metrics Troubleshooting deployment challenges Understanding responsibilities Understanding versions Understanding versions - obsolete Uninstall Upgrade Upgrade overview Upgrade process Upgrade strategies Upgrade, roll back, or uninstall Tenant Service Use templates to configure agents Virtual Queues Voice connectivity Work with Agent Setup

None (54) · Configure VXLAN on OpenShift (2)

Other values: ; (New) Task summary: contact center setup Agent Setup Configure a multi-channel contact center Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure F5 SIP-ALG Configure inactivity timeout options Configure voice ringtones Create a VXLAN profile and tunnel on the BIG-IPs Create and manage administrators (In bulk) Create and manage supervisors Create and manage teams Create business attributes Create multi-channel agents Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable voice transfer options (voice) Enabling monitoring in GKE Platform Enabling monitoring in OpenShift Container Platform F5 BIG-IP deployment for OpenShift F5 BIG-IP for OpenShift Grafana configuration Import agents Install Container Ingress Service (CIS) Interaction channels Kubernetes-supported structured logging Manage business attributes by transaction Manage group memberships Manage statistics for agents and resources Manage Team Communicator options Monitoring Dashboards API Monitoring overview and approach Monitoring your services Overview Overview of F5 BIG-IP for OpenShift Popular tasks Private edition services Public Repository Links RWX (unstructured) logging Sample Kibana queries Sample Logs Explorer queries Sample Prometheus queries SBC Integration Setting up metrics collection Setup VXLAN tunnels to the OpenShift Cluster Sidecar processed logging Summary of monitoring support System and workload logging and monitoring System metrics Troubleshooting deployment Understanding versions Understanding versions - obsolete Uninstall Use templates to configure agents Virtual Queues Voice connectivity Work with Agent Setup

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None (4) · Agent Setup (33) · Genesys Multicloud CX Private Edition (80)

None (3) · ManageCC (29) · Operations (27) · PEGuide (47) · Source (1) · TenantPEGuide (10)

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None (117)

None (108) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (1) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (2) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (2) · e58addd1-923c-445b-b6f5-f0225a55bd15 (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (2)