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None (10) · No (184) · Yes (4)

Draft:PEC-REP · PEC-REP · Draft:PEC-WFM · PEC-WFM · Draft:ATC · Draft:PEC-GSM · ATC · Draft:WID · Draft:ContentAdmin · Draft:DES · DES · Draft:PEC-AS · Draft:PEC-ROU · Draft:PEC-Developer · Draft:PEC-REC · Draft:PEC-OU · Draft:PrivateEdition · Draft:GAWFM · PEC-OU · Draft:ReleaseNotes

Other values: ; &single AUTH Blueprints ContentAdmin DC Developer Docker Documentation:PEC-REP Draft:AS Draft:AUTH Draft:AppStudio Draft:BDS Draft:Blueprints Draft:CC-SelfHelp Draft:CSDT Draft:CustomerCare Draft:DC Draft:Developer Draft:Docker Draft:FieldSupport Draft:GAA Draft:GAM Draft:GAMD Draft:GASL Draft:GASN Draft:GDE Draft:GDL Draft:GPR Draft:GPWFM Draft:GVP Draft:GWS Draft:GenesysEngageMulticloud Draft:HCA Draft:IXN Draft:Mixed Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-Agent Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-COB Draft:PEC-Chat Draft:PEC-DC Draft:PEC-Dev Draft:PEC-DevC Draft:PEC-ES Draft:PEC-Email Draft:PEC-GPA Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-PA Draft:PEC-SF Draft:PEC-Super Draft:PEC-VM Draft:PEC-Voice Draft:PEC-test Draft:PEP-DC Draft:POR Draft:ProductSupport Draft:QNA Draft:RN Draft:ROU Draft:SF Draft:STRMS Draft:Sizing Draft:Solution Draft:System Draft:TLM Draft:UCS Draft:UCSales Draft:UDM Draft:Usecases Draft:VM Draft:WFM Draft:WebRTC GAA GAM GAMD GASL GASN GDE GDL GVP GWS GenesysEngageMulticloud IXN Mixed PE-GPR PEC-AD PEC-AS PEC-Admin PEC-Agent PEC-CAB PEC-CDDS PEC-COB PEC-Chat PEC-DC PEC-Developer PEC-ES PEC-Email PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-PA PEC-REC PEC-ROU PEC-Super PEC-VM PEC-Voice PrivateEdition QNA RN ROU ReleaseNotes STRMS Solution System TLM TestSOW UCS UCSales UDM UseCases User:Jdruker User:Jose.druker@genesys.com User:Jumunn User:Marudhu.pandian@genesys.com User:Tgilchri VM WID WebRTC

None (7) · GenesysCloud (1) · GenesysEngage-cloud (180) · GenesysEngage-onpremises (10)

None (6) · No (192)

None · Administrator · Administrator, Supervisor · Supervisor · Developer · Agent · Agent, Supervisor · Administrator, Developer · Administrator, Agent, Supervisor · Staff · Administrator, Agent · Administrator, Developer, Supervisor · Administrator, Agent, Developer · Administrator, Agent, Developer, Supervisor · Administrator, Reviewer · Adminstrator · Other

Time-Off Bidding (2) · What-If Window (2) · Configuration (2) · Performance (2) · Performance Alerts View (2) · Performance Intra-Day View (2) · Performance Monitor View (2) · Roles (2)

Other values: ; Access Groups Activities Add and manage Caller ID Add Calendar Items Wizard Add Overhead Wizard Adding Breaks and Meals to Shifts Adding exceptions to your schedule Adherence Adherence Views Agent Adherence Reporting Metrics and End Notes Agent and Agent Group Annex Agent and contact center statistics Agent Contracts and Rotating Patterns Agent desktop settings overview Agent groups Agent settings overview Agents Agents Time Off Associating Agents with Rotating Patterns Availability Patterns Bidding Bidding on overtime Blob Storage Building staffing for multiple activities Bulk import Business attributes Business Units Calendar Calendar Management Case and toast data Channel options Chat channel options Colors Configure global login Configuring Bidding Periods Contact Center Performance Reporting Metrics Contacts Contract Constraints Contract Shifts, Agents, and Profiles Contracts Contracts Site Settings Create and manage agent skills Create and manage custom agent states Creating Activity Sets and Groups Creating trade proposals Day Off and Weekend Rules Default forecasting objectives Desktop Views options Dimension tables Dispositions DNs Email addresses and mailboxes Email channel options Enable external URLs Enable feedback Enabling Wait-lists Exception Types Export agent accounts Facebook channel options Filtering, Options, and Preference Statuses Find Events Forecast Scenario Overheads View Forecast Scenarios Forecast Scenarios View Forecast Templates Forecasting Forecasts Genesys Softphone Global favorites Gplus Adapter for Salesforce options Graph View Options Historical Data How Agent Setup works How autogranting works How bidding works How Workforce Management works Import Interaction history advanced search Manage agents and other users Managing multi-site trade proposals Managing Overtime Managing single-site trade proposals Managing your preferences Managing your schedule bid assignments Managing your time-off requests Marked Time Master Forecast Master Forecast Cleanup and Graph Options Meetings Monitoring Performance and Adherence Multi-Forecasting Primer Multi-Site Activities Multi-site trading My Channels options New Forecast Wizard NFW: General Parameters NFW: Select Activity Notifications Organization Outbound channel options Overlays Overlays Primer Overview Performance Options Dialog Box Platform administration Policies Preface Preferences Public and private keys Publishing and Extracting Forecasts Purge procedures and parameters Query examples Recording options Required Staffing Wizard Review Requests and Messages Dialogs Role Privileges Rotating Patterns Rotating Patterns Properties Routing Scenario Graphs View Scenario Staffing View Scenario Volumes View Scenario: Onboarding agents and supervisors Schedule State Groups Schedule Summary View and Reporting Schedules Scheduling Scheduling Breaks and Meals in WFM Service and Control tables Service Client options Settings and configuration overview Shared Transport Shift synchronization Shifts Single Sign-On Sites Staffing Build Wizard Staffing Build Wizard for Multiple Activities Staffing Split Wizard Standard responses Statistics Statistics options Supervisor options Swap Agent Schedules Wizard Task and Shift Sequences Time off Time Off Primer Time Zones Time-Off Limits Time-Off Rules Time-Off Types Trading Transactions Twitter channel options User Security Users Using availability patterns Using common settings and controls Using shared transport View audit trail Viewing exception totals Viewing other schedules Viewing preference details Viewing proposal and trade details Viewing proposals and my trades Viewing schedules in scenarios Viewing time-off bidding periods Viewing your schedule details Viewing your time-off balances Voice channel options Voicemail management Voicemail Management within Agent Setup Volumes Build Wizard Volumes Split Wizard WFM E-mail Notifications WFM Metrics WFM Primers WFM Task Sequences WFM Web Content Accessibility Workforce Management API Reference Workforce Management Product Alerts Workitem channel options

None (2) · Performance (2) · Time-Off Bidding (2) · Configuration (2) · Roles (2) · Performance Intra-Day View (2) · Performance Alerts View (2) · Performance Monitor View (2) · What-If Window (2)

Other values: ; Access Groups Activities Add Calendar Items Wizard Add Overhead Wizard Adding Breaks and Meals to Shifts Adding exceptions to your schedule Adherence Adherence Views Agent Adherence Report Metrics and End Notes Agent and contact center statistics Agent Annex Agent Contracts and Rotating Patterns Agent desktop settings overview Agent groups Agent settings overview Agents Agents Time Off API Reference Associating Agents with Rotating Patterns Availability Patterns Bidding Bidding on overtime Blob Storage Building staffing for multiple activities Bulk import Business attributes Business Units Calendar Calendar Management Caller ID Case and toast data Channel options Chat channel options Colors Configure global login Configuring Bidding Periods Contact Center Performance Report Metrics Contacts Contract Constraints Contract Shifts, Agents, and Profiles Contracts Contracts Site Settings Create and manage agent skills Create custom agent states Creating Activity Sets and Groups Creating trade proposals Day Off and Weekend Rules Default forecasting objectives Desktop Views options Dimension tables Dispositions DNs Email addresses and mailboxes Email channel options Enable external URLs Enable feedback Enabling Wait-lists Exception Types Export agent accounts Facebook channel options Filtering, Options, and Preference Statuses Find Events Forecast Scenario Overheads View Forecast Scenarios Forecast Scenarios View Forecast Templates Forecasting Forecasts Genesys Softphone Global favorites Gplus Salesforce options Graph View Options Historical Data How autogranting works How bidding works How Workforce Management works Import Interaction history advanced search Manage agents Managing multi-site trade proposals Managing Overtime Managing single-site trades proposals Managing your preferences Managing your schedule bid assignments Managing your time-off requests Marked Time Master Forecast Master Forecast Cleanup and Graph Options Meetings Monitoring Performance and Adherence Multi-Forecasting Primer Multi-Site Activities Multi-site trading My Channels options New Forecast Wizard NFW: General Parameters NFW: Select Activity Notifications Organization Outbound channel options Overlays Overlays Primer Overview Performance Options Dialog Box Platform administration Policies Preface Preferences Public and private keys Publish/Extract Forecasts Purge procedures and parameters Query examples Recording options Required Staffing Wizard Review Requests and Messages Dialogs Role Privileges Rotating Patterns Rotating Patterns Properties Routing Scenario Graphs View Scenario Staffing View Scenario Volumes View Scenario: Onboarding new agents Schedule Schedule State Groups Schedule Summary View and Reporting Scheduling Scheduling Breaks and Meals in WFM Service and Control tables Service client options Settings and configuration overview Shared Transport Shift synchronization Shifts Single Sign-On Sites Staffing Build Wizard Staffing Build Wizard (Multiple Activities) Staffing Split Wizard Standard responses Statistics Statistics options Supervisor options Swap Agent Schedules Wizard Task and Shift Sequences Time off Time Off Primer Time Zones Time-Off Limits Time-Off Rules Time-Off Types Trading Transactions Twitter channel options User Security Users Using availability patterns Using common settings and controls Using shared transport View audit trail Viewing exception totals Viewing other schedules Viewing preference details Viewing proposal and trade details Viewing proposals and my trades Viewing schedules in scenarios Viewing time-off bidding periods Viewing your schedule details Viewing your time-off balances Voice channel options Voicemail management Voicemail Management within Agent Setup Volumes Build Wizard Volumes Split Wizard WFM E-mail Notifications WFM Metrics WFM Primers WFM Task Sequences WFM Web Content Accessibility Workitem channel options

None (194) · Journey (1) · Metrics (3)

None (1) · Agent Setup (53) · Workforce Management (144)

None (4) · Administrator (19) · Agent (29) · Developers (1) · ETLRef (6) · ManageCC (52) · Supervisor (80) · SupervisorHelp (7)

None (7) · Agent Setup (43) · Agent Setup, Agent Workspace (1) · Agent Setup, Designer, Platform Administration (1) · Agent Workspace, Agent Setup (2) · Designer, Platform Administration (1) · Platform Administration (5) · Workforce Administration (20) · Workforce Administration, Workforce Management (1) · Workforce Management (117)

None (197) · EE01, EE02, EE03, EE10-A, EE28 (1)

None (198)