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None (2) · (New) Task summary: contact center setup (1) · Agent and contact center statistics (1) · Capacity rules (1) · Configure a multi-channel contact center (1) · Configure Caller ID (voice) (1) · Configure conference call options (voice) (1) · Configure contact management options (1) · Configure contacts for agents (1) · Configure inactivity timeout options (1) · Configure voice ringtones (voice) (1) · Create and manage administrators (in buik) (1) · Create and manage agent groups (1) · Create and manage agents (1) · Create and manage supervisors (1) · Create and manage teams (1) · Create business attributes (1) · Create multi-channel agents (1) · Enable Auto Answer (voice ) (1) · Enable Auto Ready options (voice) (1) · Enable channels (1) · Enable Hold options (voice) (1) · Enable voice transfer and routing options (voice) (1) · Import agents (1) · Interaction channels (1) · Manage business attributes by transaction (1) · Manage group memberships (1) · Manage statistics for agents and resources (1) · Manage Team Communicator options (1) · Popular tasks (1) · System communications with the Genesys Multicloud CX Platform (1) · Templates (1) · Use templates to configure agents (1) · User communications with the Genesys Multicloud CX platform (1) · User communications with the Genesys Multicloud CX platform over a private network (1) · User communications with the Genesys Multicloud CX platform over PSTN (1) · User communications with the Genesys Multicloud CX platform over the Internet (1) · Virtual Queues (1) · Work with Agent Setup (1)

None (2) · (New) Task summary: contact center setup (1) · Agent and contact center statistics (1) · Capacity rules (1) · Configure a multi-channel contact center (1) · Configure Caller ID (voice) (1) · Configure conference call options (voice) (1) · Configure contact management options (1) · Configure contacts for agents (1) · Configure inactivity timeout options (1) · Configure voice ringtones (1) · Create and manage administrators (In bulk) (1) · Create and manage agent groups (1) · Create and manage agents (1) · Create and manage supervisors (1) · Create and manage teams (1) · Create business attributes (1) · Create multi-channel agents (1) · Enable Auto Answer (voice ) (1) · Enable Auto Ready options (voice) (1) · Enable channels (1) · Enable Hold options (voice) (1) · Enable voice transfer options (voice) (1) · Import agents (1) · Interaction channels (1) · Manage business attributes by transaction (1) · Manage group memberships (1) · Manage statistics for agents and resources (1) · Manage Team Communicator options (1) · Popular tasks (1) · System communications with the platform (1) · Templates (1) · Use templates to configure agents (1) · User communications over a private network (1) · User communications over PSTN (1) · User communications over the Internet (1) · User communications with the platform (1) · Virtual Queues (1) · Work with Agent Setup (1)

None (34) · Journey (2) · UserComms (4)

Agent Setup (34) · Success Factors for Genesys Multicloud CX (6)

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