Drilldown: Article

None (4) · No (265) · Yes (2)

Draft:PEC-REP · PEC-REP · Draft:PEC-WFM · PEC-WFM · Draft:ATC · Draft:PEC-GSM · ATC · Draft:WID · Draft:ContentAdmin · Draft:DES · DES · Draft:PEC-AS · Draft:PEC-ROU · Draft:PEC-Developer · Draft:PEC-REC · Draft:PEC-OU · Draft:PrivateEdition · Draft:GAWFM · PEC-OU · Draft:ReleaseNotes

Other values: ; &single AUTH Blueprints ContentAdmin DC Developer Docker Documentation:PEC-REP Draft:AS Draft:AUTH Draft:AppStudio Draft:BDS Draft:Blueprints Draft:CC-SelfHelp Draft:CSDT Draft:CustomerCare Draft:DC Draft:Developer Draft:Docker Draft:FieldSupport Draft:GAA Draft:GAM Draft:GAMD Draft:GASL Draft:GASN Draft:GDE Draft:GDL Draft:GPR Draft:GPWFM Draft:GVP Draft:GWS Draft:GenesysEngageMulticloud Draft:HCA Draft:IXN Draft:Mixed Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-Agent Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-COB Draft:PEC-Chat Draft:PEC-DC Draft:PEC-Dev Draft:PEC-DevC Draft:PEC-ES Draft:PEC-Email Draft:PEC-GPA Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-PA Draft:PEC-SF Draft:PEC-Super Draft:PEC-VM Draft:PEC-Voice Draft:PEC-test Draft:PEP-DC Draft:POR Draft:ProductSupport Draft:QNA Draft:RN Draft:ROU Draft:SF Draft:STRMS Draft:Sizing Draft:Solution Draft:System Draft:TLM Draft:UCS Draft:UCSales Draft:UDM Draft:Usecases Draft:VM Draft:WFM Draft:WebRTC GAA GAM GAMD GASL GASN GDE GDL GVP GWS GenesysEngageMulticloud IXN Mixed PE-GPR PEC-AD PEC-AS PEC-Admin PEC-Agent PEC-CAB PEC-CDDS PEC-COB PEC-Chat PEC-DC PEC-Developer PEC-ES PEC-Email PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-PA PEC-REC PEC-ROU PEC-Super PEC-VM PEC-Voice PrivateEdition QNA RN ROU ReleaseNotes STRMS Solution System TLM TestSOW UCS UCSales UDM UseCases User:Jdruker User:Jose.druker@genesys.com User:Jumunn User:Marudhu.pandian@genesys.com User:Tgilchri VM WID WebRTC

None (62) · GenesysCloud (1) · GenesysEngage-cloud (207) · GenesysEngage-onpremises (1)

No · None · Yes · Other

None (72) · Administrator (60) · Administrator, Agent, Supervisor (1) · Administrator, Developer (2) · Administrator, Supervisor (115) · Supervisor (21)

Logging (3) · Agent Details Activity Report (3) · Agent Login-Logout Details Report (2) · Weekly Agent Group Utilization Dashboard (2) · Bulk Import (2) · Upgrade, rollback, or uninstall RAA (2) · Bot Analytical Dashboard (2) · Agent Group Membership Details Report (2) · Agent State Details Report (2) · Weekly Agent Group Performance Dashboard (2) · Weekly Business Attribute Dashboard (2) · Weekly Queue Summary Dashboard (2) · Weekly Self Service Containment Dashboard (2) · Final Disposition Dashboard (2)

Other values:

None (40) · Agent Details Activity Report (3) · Agent State Details Report (2) · Agent Login-Logout Details Report (2) · Bot Analytical Dashboard (2) · Agent Group Membership Details Report (2) · Bulk Import (2) · Final Disposition Dashboard (2)

Other values: ; (New) Task summary: contact center setup Abandon Delay Report About the Genesys Info Mart historical database Access Groups Activity Summary Report Add a Widget Agent and contact center statistics Agent Annex Agent Conduct Report Agent desktop settings overview Agent Group Business Attribute Report Agent Group Interaction Handling Report Agent Group Queue Business Attribute Report Agent groups Agent Interaction Hierarchy Report Agent Interval Based Report Agent Not Ready Reason Code Report Agent Not Ready Report Agent Omnichannel Activity Report Agent Outbound Campaign Report Agent Performance Dashboard Agent Queue Report Agent settings overview Agent Social Engagement Report Agent statistics Agent Summary Activity Email Report Agent Summary Activity Report (Active) Agent Summary Activity Report (Interaction) Agent Task Dashboard Agent Utilization Email Report Agent Utilization Report Agent Wrap Report Agents reports ANI Details Report Application Duration Report Application Summary Report Assisted Service Interactions by Last Milestone Report Async Interactions Report Billing Data reports Blob Storage Blocks Summary Report Business attributes Business Metrics Executive Report Business Results reports Call Browser report filters Callback Details Report Callback reports Callback Summary Report Caller ID Campaign Callbacks Summary Report Campaign statistics Campaign Summary Report Can I customize CX Insights reports? Capacity rules Capture Point Business Value Report Capture Point Dashboard Capture Point Task Duration Report Case and toast data Channel options Chat channel options Chat Engagement Report Chat Message Statistics Report Chat reports Chat Session Report Chat Thread Report Co-browse Detail Report Co-browse reports Co-browse Summary Report Configure a multi-channel contact center Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure global login Configure inactivity timeout options Configure voice ringtones Contact List Effectiveness Report Contacts Create and manage administrators (In bulk) Create and manage agent groups Create and manage agent skills Create and manage agents Create and manage supervisors Create and manage teams Create custom agent states Create multi-channel agents Customer Perspective Report Customer Segment Service Level Report Customize reports CX Insights for iWD reports and dashboards Dashboard and Wallboard Examples Dashboard report filters Dashboards Dashboards and Wallboards Designer reports Desktop Views options Details reports Display External Content Dispositions DNs Email addresses and mailboxes Email channel options Email reports Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable external URLs Enable feedback Enable Hold options (voice) Enable voice transfer options (voice) eServices statistics Export agent accounts Exporting data Facebook channel options GCXI project Generate historical reports Genesys CX Insights for iWD project Genesys CX Insights User Management Genesys Info Mart Historical Database Reference Genesys Pulse Accessibility Genesys Pulse User Preferences Genesys Softphone Getting started Global favorites Gplus Salesforce options High availability and disaster recovery How do I access historical reports? How reporting works Import agents Import/Export Inbound Intraday Email Process Report Inbound Voice User Report Interaction channels Interaction Flow Report Interaction Handling Attempt Report Interaction history advanced search Interaction Traffic Group Report Interaction Traffic Report Interaction Volume Business Attribute Email Report Interaction Volume Business Attribute Report Interactions Acceptance Dashboard Interactions Acceptance Report Intraday Process Dashboard Intraday Process Report IVR Usage Report Manage agents Manage business attributes by transaction Manage group memberships Manage Report Templates Manage Team Communicator options Milestone Summary Report My Channels options Outbound channel options Outbound Contact reports Outbound Email Report Platform administration Popular Reports Pre-Agent Termination Report Predictive Routing - AHT & Queue Dashboard Predictive Routing - Model Efficiency Dashboard Predictive Routing A/B Testing Report Predictive Routing Agent Occupancy Dashboard Predictive Routing Detail Report Predictive Routing Operational Report Predictive Routing Queue Statistics Report Predictive Routing Reports and Dashboards Public and private keys Queue Outline Report Queue statistics Queue Summary Report Queues reports Real-time Reporting with Genesys Pulse Recording options Report Descriptions Report Formulas Report scheduling Resource Performance Report Roles Routing Scenario: Onboarding new agents Self-Service Statistics Report Service client options Settings and configuration overview Single Sign-On Speed Of Accept (hours) Report Speed Of Accept (seconds) Report Standard Report Templates Standard responses Statistic Properties Statistics options Supervisor Dashboard Supervisor options Support for GDPR Survey Answer Report Survey Statistics Report Task Age Report Task Detail Report Task Routing dashboards Task Volume Dashboard Task Work Detail Report Template Function Library Templates Transactions Transfer Detail Report Twitter channel options Upgrade, rollback, or uninstall Use templates to configure agents View audit trail Virtual Queues Voice channel options Voicemail management Voicemail Management within Agent Setup Widget Errors Widget Management Widget Types Work with reports Workitem channel options

None (262) · Journey (2) · RealTime (7)

None (1) · Agent Setup (82) · Reporting (188)

None (2) · Administrator (3) · CX Insights (2) · GCXIPEGuide (7) · GIM (1) · GIMPEGuide (10) · GVP (2) · ManageCC (79) · PulsePEGuide (4) · RAAPEGuide (6) · RPRT (131) · RT (22) · Source (2)

None (78) · Agent Setup (43) · Agent Setup, Agent Workspace (1) · Agent Setup, Designer, Platform Administration (1) · Agent Workspace, Agent Setup (2) · IVR Administration (2) · Platform Administration (5) · Pulse Reporting (21) · Pulse Reporting, Reporting GCXI (2) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (1) · Reporting Administration GCXI (1) · Reporting Administration GCXI, Reporting GCXI (1) · Reporting GCXI (11) · Reporting, Reporting GCXI (102)

None (271)

None (249) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (2) · 45d1441f-dc69-4a17-bd47-af5d811ce167 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (3) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (1) · 7a5823f3-05b5-412b-b580-e73e34079c41 (3) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (6) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (4)