Drilldown: Article

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Article > productshort : Draft:PEC-AS or Draft:PEC-REC & Platform : GenesysEngage-cloud or GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed.

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Standalone:
None (26) · No (126) · Yes (2)
productshort: (Click arrow to add another value)
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ComingSoon:
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Role:
None (44) · Administrator (110)
DisplayName:
What is an interaction (3) · Dashboard (2) · Channel options (2) · Single Sign-On (2) · Interaction lists (2) · Explore (2) · Statistics options (2) · Supervisor options (2) · Templates (2) · Report widget (2) · Create a new dashboard (2) · Content browser (2) · Transactions (2) · Trending (2) · Search Results grid (2) · Working with dashboards (2) · Working with saved trending filters (2) · Bulk Import (2) · Managing widgets (2) · Agent Groups (2)
Other values:
TocName:
What is an interaction (3)
Other values:
Dimension:
None (152) · Journey (2)
Product:
Agent Setup (87) · Genesys Recording, Quality Management, and Speech Analytics (67)
Manual:
None (2) · Admin (19) · Administrator (4) · ManageCC (47) · Source (39) · User (43)
Application:
None (45) · Agent Setup (35) · Agent Setup, Agent Workspace (1) · Agent Setup, Designer, Platform Administration (1) · Agent Workspace, Agent Setup (1) · Platform Administration (5) · Recording (66)
UseCase:
None (153) · CE01 (1)
PEPageType:
None (154)

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