Drilldown: Article

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Draft:PEC-REP · PEC-REP · Draft:PEC-WFM · PEC-WFM · Draft:ATC · Draft:PEC-GSM · ATC · Draft:WID · Draft:ContentAdmin · Draft:DES · DES · Draft:PEC-AS · Draft:PEC-ROU · Draft:PEC-Developer · Draft:PEC-REC · Draft:PEC-OU · Draft:PrivateEdition · Draft:GAWFM · PEC-OU · Draft:ReleaseNotes

Other values: ; &single AUTH Blueprints ContentAdmin DC Developer Docker Documentation:PEC-REP Draft:AS Draft:AUTH Draft:AppStudio Draft:BDS Draft:Blueprints Draft:CC-SelfHelp Draft:CSDT Draft:CustomerCare Draft:DC Draft:Developer Draft:Docker Draft:FieldSupport Draft:GAA Draft:GAM Draft:GAMD Draft:GASL Draft:GASN Draft:GDE Draft:GDL Draft:GPR Draft:GPWFM Draft:GVP Draft:GWS Draft:GenesysEngageMulticloud Draft:HCA Draft:IXN Draft:Mixed Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-Agent Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-COB Draft:PEC-Chat Draft:PEC-DC Draft:PEC-Dev Draft:PEC-DevC Draft:PEC-ES Draft:PEC-Email Draft:PEC-GPA Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-PA Draft:PEC-SF Draft:PEC-Super Draft:PEC-VM Draft:PEC-Voice Draft:PEC-test Draft:PEP-DC Draft:POR Draft:ProductSupport Draft:QNA Draft:RN Draft:ROU Draft:SF Draft:STRMS Draft:Sizing Draft:Solution Draft:System Draft:TLM Draft:UCS Draft:UCSales Draft:UDM Draft:Usecases Draft:VM Draft:WFM Draft:WebRTC GAA GAM GAMD GASL GASN GDE GDL GVP GWS GenesysEngageMulticloud IXN Mixed PE-GPR PEC-AD PEC-AS PEC-Admin PEC-Agent PEC-CAB PEC-CDDS PEC-COB PEC-Chat PEC-DC PEC-Developer PEC-ES PEC-Email PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-PA PEC-REC PEC-ROU PEC-Super PEC-VM PEC-Voice PrivateEdition QNA RN ROU ReleaseNotes STRMS Solution System TLM TestSOW UCS UCSales UDM UseCases User:Jdruker User:Jose.druker@genesys.com User:Jumunn User:Marudhu.pandian@genesys.com User:Tgilchri VM WID WebRTC

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

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None (145) · Administrator (3) · Administrator, Reviewer (1) · Staff (4)

What you can monitor (2) · Deploy Data Loader (2) · Getting Started (2) · The Settings menu (2) · Terminate Call Block (2) · How Does GPR Score Agents? (2) · Terminate Block (Digital) (2) · Routing Scenarios Using GPR (2) · View KPI outcome (2) · View model accuracy (2) · Monitor predictor feature coverage (2) · Create and update users and roles (2)

Other values: ; A/B model performance testing Account: Configure Groups Account: User Management Activity Block Admin Agent Variance report Analysis Reports: Lift Estimation, Feature Analysis, Agent Variance Application Workflow Applications Architecture and security Assign Variables Block Automated Message Block Book ASAP Callback V2 Book Scheduled Callback V2 Bot Block Business Controls Business Controls Blocks Business Hours Business Hours Block Call Data Block Callback Availability V2 Callback Blocks Callback V2 Callback VQ Watermark Block Cancel Callback V2 Change Language Block Chat Custom Message Block Chat Message Block Check for Existing Callback V2 Click-to-Call-In Match Block Configure an account Configure Data Loader for Feature Engineering Configure Data Loader to upload data Configure your password policies Configure, train, and test models Create and train predictors and models Create and update predictors Custom Service Block Dashboard management Data Blocks Data Loader monitoring and logging Data Tables Data Tables Block Debug Block Deploy the URS Strategy Subroutines Designer Designer Analytics Digital Resources Emergency Block Emergency Flags Explore the sample Designer application External Services Blocks Feature Analysis report Genesys Predictive Routing Genesys Task Routing setup Get Chat Transcript Block Go To Block Grammars & Bots How GPR reports data for billing How Predictive Routing works How Routing works How to configure score expressions HTTP REST Block Logic and Control Blocks Media Resources Menu Block Menu Option Block Milestone Block Partitions Permissions and Access Play Message Block Predictive Routing Block Query VQs Block Quick Start R--How Does GPR Score Agents? R--Routing Scenarios Using GPR Record Block Record Utterance block Reporting Blocks Reset a password Reset your password Return Block Route Agent Block Route Call Block Route Digital Block Routing Algorithms Routing Blocks Sample Designer application Saving and Publishing Your Application Segmentation Block Send Chat Transcript Block Send Email Block Set up data for import Setup Survey Block Shared Module Block Shared Modules Sizing worksheet Special Day Block Special Days Start and stop GPR on-premises components Start Treatment Block Statistic Block Strategy Subroutines Monitoring and Logging Summary Survey Blocks System requirements and interoperability Transaction List Block Transfer Block Upload Agent Profile data Upload Customer Profile data Upload data using the GPR web application Upload Data: Agent Profiles, Customer Profiles, and Datasets Upload interaction and other data User Input Block User Interaction Blocks User Interface User Profile: Reset Passwords Using Blocks Validate Phone Number Block Variables View Agent Details View Customer Details View Datasets Trends and Reports View jobs reports and details View the Agent Profile schema View the Customer Profile schema View uploaded datasets View your uploaded data Voice Mail Block

What you can monitor (2) · Deploy Data Loader (2) · Getting Started (2) · The Settings menu (2) · Terminate Call Block (2) · How Does GPR Score Agents? (2) · Terminate Block (Digital) (2) · Routing Scenarios Using GPR (2) · View KPI outcome (2) · View model accuracy (2) · Monitor predictor feature coverage (2) · Create and update users and roles (2)

Other values: ; A/B model performance testing Account: Configure Groups Account: User Management Activity Block Admin Agent Variance report Analysis Reports: Lift Estimation, Feature Analysis, Agent Variance Application Workflow Applications Architecture and security Assign Variables Block Automated Message Block Book ASAP Callback V2 Book Scheduled Callback V2 Bot Block Business Controls Business Controls Blocks Business Hours Business Hours Block Call Data Block Callback Availability V2 Callback Blocks Callback V2 Callback VQ Watermark Block Cancel Callback V2 Change Language Block Chat Custom Message Block Chat Message Block Check for Existing Callback V2 Click-to-Call-In Match Block Configure an account Configure Data Loader for Feature Engineering Configure Data Loader to upload data Configure your password policies Configure, train, and test models Create and train predictors and models Create and update predictors Custom Service Block Dashboard management Data Blocks Data Loader monitoring and logging Data Tables Data Tables Block Debug Block Deploy the URS Strategy Subroutines Designer Designer Analytics Digital Resources Emergency Block Emergency Flags Explore the sample Designer application External Services Blocks Feature Analysis report Genesys Predictive Routing Genesys Task Routing setup Get Chat Transcript Block Go To Block Grammars & Bots How GPR reports data for billing How Predictive Routing works How routing works How to configure score expressions HTTP REST Block Logic and Control Blocks Media Resources Menu Block Menu Option Block Milestone Block Partitions Permissions and Access Play Message Block Predictive Routing Block Query VQs Block Quick Start R--How Does GPR Score Agents? R--Routing Scenarios Using GPR Record Block Record Utterance block Reporting Blocks Reset a password Reset your password Return Block Route Agent Block Route Call Block Route Digital Block Routing Algorithms Routing Blocks Sample Designer application Saving and Publishing Your Application Segmentation Block Send Chat Transcript Block Send Email Block Set up data for import Setup Survey Block Shared Module Block Shared Modules Sizing worksheet Special Day Block Special Days Start and stop GPR on-premises components Start Treatment Block Statistic Block Strategy Subroutines Monitoring and Logging Summary Survey Blocks System requirements and interoperability Transaction List Block Transfer Block Upload Agent Profile data Upload Customer Profile data Upload data using the GPR web application Upload Data: Agent Profiles, Customer Profiles, and Datasets Upload interaction and other data User Input Block User Interaction Blocks User Interface User Profile: Reset Passwords Using Blocks Validate Phone Number Block Variables View Agent Details View Customer Details View Datasets Trends and Reports View jobs reports and details View the Agent Profile schema View the Customer Profile schema View uploaded datasets View your uploaded data Voice Mail Block

None (147) · GPR Data Upload (1) · GPRAnalysis (2) · GPRDataUpload (3)

None (2) · Genesys Predictive Routing (53) · Routing and Designer (99)

None (2) · Administrator (87) · Deployment (16) · Designer (3) · GPR (7) · GTR (1) · Help (37)

None (151) · Designer (1) · GPR Core Platform (1)

None (153)

None (153)