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Draft:PEC-REP · PEC-REP · Draft:PEC-WFM · PEC-WFM · Draft:ATC · Draft:PEC-GSM · ATC · Draft:WID · Draft:ContentAdmin · Draft:DES · DES · Draft:PEC-AS · Draft:PEC-ROU · Draft:PEC-Developer · Draft:PEC-REC · Draft:PEC-OU · Draft:PrivateEdition · Draft:GAWFM · PEC-OU · Draft:ReleaseNotes

Other values: ; &single AUTH Blueprints ContentAdmin DC Developer Docker Documentation:PEC-REP Draft:AS Draft:AUTH Draft:AppStudio Draft:BDS Draft:Blueprints Draft:CC-SelfHelp Draft:CSDT Draft:CustomerCare Draft:DC Draft:Developer Draft:Docker Draft:FieldSupport Draft:GAA Draft:GAM Draft:GAMD Draft:GASL Draft:GASN Draft:GDE Draft:GDL Draft:GPR Draft:GPWFM Draft:GVP Draft:GWS Draft:GenesysEngageMulticloud Draft:HCA Draft:IXN Draft:Mixed Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-Agent Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-COB Draft:PEC-Chat Draft:PEC-DC Draft:PEC-Dev Draft:PEC-DevC Draft:PEC-ES Draft:PEC-Email Draft:PEC-GPA Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-PA Draft:PEC-SF Draft:PEC-Super Draft:PEC-VM Draft:PEC-Voice Draft:PEC-test Draft:PEP-DC Draft:POR Draft:ProductSupport Draft:QNA Draft:RN Draft:ROU Draft:SF Draft:STRMS Draft:Sizing Draft:Solution Draft:System Draft:TLM Draft:UCS Draft:UCSales Draft:UDM Draft:Usecases Draft:VM Draft:WFM Draft:WebRTC GAA GAM GAMD GASL GASN GDE GDL GVP GWS GenesysEngageMulticloud IXN Mixed PE-GPR PEC-AD PEC-AS PEC-Admin PEC-Agent PEC-CAB PEC-CDDS PEC-COB PEC-Chat PEC-DC PEC-Developer PEC-ES PEC-Email PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-PA PEC-REC PEC-ROU PEC-Super PEC-VM PEC-Voice PrivateEdition QNA RN ROU ReleaseNotes STRMS Solution System TLM TestSOW UCS UCSales UDM UseCases User:Jdruker User:Jose.druker@genesys.com User:Jumunn User:Marudhu.pandian@genesys.com User:Tgilchri VM WID WebRTC

None (38) · GenesysCloud (1) · GenesysEngage-cloud (84) · GenesysEngage-onpremises (1)

None (13) · No (111)

None (66) · Administrator (53) · Administrator, Reviewer (1) · Staff (4)

None (3) · What you can monitor (2) · The Settings menu (2) · Create and update users and roles (2) · View model accuracy (2) · View KPI outcome (2) · Monitor predictor feature coverage (2)

Other values: ; (New) Task summary: contact center setup A/B model performance testing Access Groups Add and manage Caller ID Agent and Agent Group Annex Agent and contact center statistics Agent desktop settings overview Agent groups Agent settings overview Agent Variance report Blob Storage Bulk import Business attributes Capacity rules Case and toast data Channel options Chat channel options Configure a multi-channel contact center Configure an account Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure global login Configure inactivity timeout options Configure voice ringtones (voice) Configure your password policies Configure, train, and test models Contacts Create and manage agent skills Create and manage administrators (in buik) Create and manage agent groups Create and manage agents Create and manage custom agent states Create and manage supervisors Create and manage teams Create and train predictors and models Create and update predictors Create business attributes Create multi-channel agents Desktop Views options Dispositions DNs Email addresses and mailboxes Email channel options Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable external URLs Enable feedback Enable Hold options (voice) Enable voice transfer and routing options (voice) Export agent accounts Facebook channel options Feature Analysis report Genesys Softphone Global favorites Gplus Adapter for Salesforce options How Does GPR Score Agents? How to configure score expressions Import agents Interaction channels Interaction history advanced search Manage agents and other users Manage business attributes by transaction Manage group memberships Manage statistics for agents and resources Manage Team Communicator options My Channels options Outbound channel options Platform administration Popular tasks Public and private keys Recording options Reset a password Reset your password Roles Routing Routing Scenarios Using GPR Scenario: Onboarding agents and supervisors Service Client options Settings and configuration overview Single Sign-On Standard responses Statistics options Supervisor options Templates Transactions Twitter channel options Upload Agent Profile data Upload Customer Profile data Upload data using the GPR web application Upload interaction and other data Use templates to configure agents View Agent Details View audit trail View Customer Details View Datasets Trends and Reports View jobs reports and details View the Agent Profile schema View the Customer Profile schema View uploaded datasets View your uploaded data Virtual Queues Voice channel options Voicemail management Voicemail Management within Agent Setup Work with Agent Setup Workitem channel options

None (3) · What you can monitor (2) · The Settings menu (2) · Create and update users and roles (2) · View model accuracy (2) · View KPI outcome (2) · Monitor predictor feature coverage (2)

Other values: ; (New) Task summary: contact center setup A/B model performance testing Access Groups Agent and contact center statistics Agent Annex Agent desktop settings overview Agent groups Agent settings overview Agent Variance report Blob Storage Bulk import Business attributes Caller ID Capacity rules Case and toast data Channel options Chat channel options Configure a multi-channel contact center Configure an account Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure global login Configure inactivity timeout options Configure voice ringtones Configure your password policies Configure, train, and test models Contacts Create and manage administrators (In bulk) Create and manage agent groups Create and manage agent skills Create and manage agents Create and manage supervisors Create and manage teams Create and train predictors and models Create and update predictors Create business attributes Create custom agent states Create multi-channel agents Desktop Views options Dispositions DNs Email addresses and mailboxes Email channel options Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable external URLs Enable feedback Enable Hold options (voice) Enable voice transfer options (voice) Export agent accounts Facebook channel options Feature Analysis report Genesys Softphone Global favorites Gplus Salesforce options How Does GPR Score Agents? How to configure score expressions Import agents Interaction channels Interaction history advanced search Manage agents Manage business attributes by transaction Manage group memberships Manage statistics for agents and resources Manage Team Communicator options My Channels options Outbound channel options Platform administration Popular tasks Public and private keys Recording options Reset a password Reset your password Roles Routing Routing Scenarios Using GPR Scenario: Onboarding new agents Service client options Settings and configuration overview Single Sign-On Standard responses Statistics options Supervisor options Templates Transactions Twitter channel options Upload Agent Profile data Upload Customer Profile data Upload data using the GPR web application Upload interaction and other data Use templates to configure agents View Agent Details View audit trail View Customer Details View Datasets Trends and Reports View jobs reports and details View the Agent Profile schema View the Customer Profile schema View uploaded datasets View your uploaded data Virtual Queues Voice channel options Voicemail management Voicemail Management within Agent Setup Work with Agent Setup Workitem channel options

None (119) · GPRAnalysis (2) · GPRDataUpload (1) · Journey (2)

Agent Setup (85) · Genesys Predictive Routing (39)

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

None (73) · Agent Setup (42) · Agent Setup, Agent Workspace (1) · Agent Setup, Designer, Platform Administration (1) · Agent Workspace, Agent Setup (2) · Platform Administration (5)

None (124)

None (124)