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No · None · Yes · {{{Standalone}}} · Other

Draft:PEC-REP · PEC-REP · Draft:PEC-WFM · PEC-WFM · Draft:ATC · Draft:PEC-GSM · ATC · Draft:WID · Draft:ContentAdmin · Draft:DES · DES · Draft:PEC-AS · Draft:PEC-ROU · Draft:PEC-Developer · Draft:PEC-REC · Draft:PEC-OU · Draft:PrivateEdition · Draft:GAWFM · PEC-OU · Draft:ReleaseNotes

Other values: ; &single AUTH Blueprints ContentAdmin DC Developer Docker Documentation:PEC-REP Draft:AS Draft:AUTH Draft:AppStudio Draft:BDS Draft:Blueprints Draft:CC-SelfHelp Draft:CSDT Draft:CustomerCare Draft:DC Draft:Developer Draft:Docker Draft:FieldSupport Draft:GAA Draft:GAM Draft:GAMD Draft:GASL Draft:GASN Draft:GDE Draft:GDL Draft:GPR Draft:GPWFM Draft:GVP Draft:GWS Draft:GenesysEngageMulticloud Draft:HCA Draft:IXN Draft:Mixed Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-Agent Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-COB Draft:PEC-Chat Draft:PEC-DC Draft:PEC-Dev Draft:PEC-DevC Draft:PEC-ES Draft:PEC-Email Draft:PEC-GPA Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-PA Draft:PEC-SF Draft:PEC-Super Draft:PEC-VM Draft:PEC-Voice Draft:PEC-test Draft:PEP-DC Draft:POR Draft:ProductSupport Draft:QNA Draft:RN Draft:ROU Draft:SF Draft:STRMS Draft:Sizing Draft:Solution Draft:System Draft:TLM Draft:UCS Draft:UCSales Draft:UDM Draft:Usecases Draft:VM Draft:WFM Draft:WebRTC GAA GAM GAMD GASL GASN GDE GDL GVP GWS GenesysEngageMulticloud IXN Mixed PE-GPR PEC-AD PEC-AS PEC-Admin PEC-Agent PEC-CAB PEC-CDDS PEC-COB PEC-Chat PEC-DC PEC-Developer PEC-ES PEC-Email PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-PA PEC-REC PEC-ROU PEC-Super PEC-VM PEC-Voice PrivateEdition QNA RN ROU ReleaseNotes STRMS Solution System TLM TestSOW UCS UCSales UDM UseCases User:Jdruker User:Jose.druker@genesys.com User:Jumunn User:Marudhu.pandian@genesys.com User:Tgilchri VM WID WebRTC

None (38) · GenesysCloud (1) · GenesysEngage-cloud (65) · GenesysEngage-onpremises (42)

None (58) · No (88)

None (97) · Administrator (49)

Templates (2) · Bulk Import (2) · Transactions (2) · Installation and Windows permissions (2) · Agent Groups (2)

Other values: ; 'Multiple Adapters' (New) Task summary: contact center setup About Gplus Adapter for WFM Access Groups Add an Adapter Instance to the Configuration Server Add and manage Caller ID Adding a Place Group to a Site Adding Annex Data for Virtual Queues & Skills Adding T-Servers and Interaction Servers Agent accounts Agent and Agent Group Annex Agent and contact center statistics Agent Setup Agent Workspace settings Amazon Web Service Credentials - S3 Bucket Application Options for Aspect Application Options for NICE-IEX Application Options for Teleopti Application Options for Verint Aspect Historical Reports & Real-time Adherence Aspect Only: Adding Agents to a Data Group for Staff Group and APS Reports Blob Storage Business attributes Capacity rules Case and toast data Channel options Chat channel options Client Configuration Configuration Server Connection Configure a multi-channel contact center Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure global login Configure Gplus Adapter for WFM Configure inactivity timeout options Configure voice ringtones (voice) Contact Center Settings Contacts Create and manage agent skills Create and manage administrators (in buik) Create and manage agent groups Create and manage agents Create and manage custom agent states Create and manage supervisors Create and manage teams Create business attributes Create multi-channel agents CRM Adapter Desktop Options Desktop Statistics Desktop Views options Dispositions DNs Email addresses and mailboxes Email channel options Email Mailboxes Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable external URLs Enable feedback Enable Hold options (voice) Enable voice transfer and routing options (voice) Event Attribute Determiners Export agent accounts Facebook channel options Generating the Private-Public Key Pair Genesys Softphone Getting started Global favorites Gplus Adapter for Salesforce options Import agents Included Files Initial Startup Test Interaction channels Interaction history advanced search Java Virtual Machine License File Log Files Logging Logging Configuration Logging, FTP, and Report Directories Manage agents and other users Manage business attributes by transaction Manage group memberships Manage statistics for agents and resources Manage Team Communicator options Managing Windows Service: prunmgr Application Media and Reports Metrics NICE-IEX Historical Reports & Real-time Adherence Non-Campaign Outbound Calls Outbound channel options Overview: Outbound Voice Campaigns Platform administration Popular tasks Predictive and Progressive Campaigns Preview and Push Preview Campaigns Provision Gplus Adapter for WFM Public and private keys Real-Time Adherance Real-time Adherence Reconnects Recording options Roles Routing Scenario: Onboarding agents and supervisors Secure File Transfer Problems Server Configuration Setting up Secure File Transfer Settings and configuration overview Single Sign-On Solution Control Server Integration Staff Group Logs Standard responses Statistics options Supervisor options Teleopti Historical Reports & Real-time Adherence test Threshold Time Format Time Zone IDs Twitter channel options Upgrade or uninstall Gplus Adapter for WFM Use templates to configure agents Verint Historical Reports & Real-time Adherence View audit trail Virtual Queues Voice channel options Voicemail management Voicemail Management within Agent Setup Windows Installation Script Work with Agent Setup Working with Global Favorites Workitem channel options

None (6) · Verint (2) · Overview (2) · NICE-IEX (2) · Teleopti (2) · Templates (2) · Transactions (2) · Aspect (2) · Agent Groups (2) · Bulk Import (2)

Other values: ; 'Multiple Adapters' (New) Task summary: contact center setup Access Groups Add an Adapter Instance Adding a Place Group Adding Annex Data Adding Servers Agent accounts Agent and contact center statistics Agent Annex Agent Setup Agent Workspace settings Aspect Only: Adding Agents to a Data Group AWS Credentials - S3 Bucket Blob Storage Business attributes Caller ID Capacity rules Case and toast data Channel options Chat channel options Client Configuration Configuration Server Connection Configure a multi-channel contact center Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure global login Configure inactivity timeout options Configure voice ringtones Contact Center Settings Contacts Create and manage administrators (In bulk) Create and manage agent groups Create and manage agent skills Create and manage agents Create and manage supervisors Create and manage teams Create business attributes Create custom agent states Create multi-channel agents CRM Adapter Desktop Options Desktop Statistics Desktop Views options Dispositions DNs Email addresses and mailboxes Email channel options Email Mailboxes Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable external URLs Enable feedback Enable Hold options (voice) Enable voice transfer options (voice) Event Attributes Determiners Export agent accounts Facebook channel options Generating the Private-Public Key Pair Genesys Softphone Getting started Global favorites Gplus Salesforce options Import agents Included Files Initial Startup Test Installation and Windows permissions Interaction channels Interaction history advanced search Java Virtual Machine License File Log Files Logging Configuration Logging, FTP, and Report Directories Manage agents Manage business attributes by transaction Manage group memberships Manage statistics for agents and resources Manage Team Communicator options Managing Windows Service: prunmgr Application Media & Reports Non-Campaign Outbound Calls Outbound channel options Platform administration Popular tasks Predictive & Progressive Campaigns Preview & Push Preview Campaigns Public and private keys Real-Time Adherance Reconnects Recording options Required Permissions Roles Routing RTA Scenario: Onboarding new agents Secure File Transfer Problems Server Configuration Settings and configuration overview Single Sign-On Solution Control Server Integration Standard responses Statistics options Supervisor options test Threshold Time Format Time Zone IDs Twitter channel options Upgrade or uninstall Use templates to configure agents View audit trail Virtual Queues Voice channel options Voicemail management Voicemail Management within Agent Setup Windows Installation Script Work with Agent Setup Working with Global Favorites Workitem channel options

None (144) · Journey (2)

Agent Setup (94) · Gplus Adapter for WFM (52)

AspectDeployment (3) · Deployment (43) · GAWFMPEGuide (6) · ManageCC (80) · Source (14)

None (99) · Agent Setup (39) · Agent Setup, Agent Workspace (1) · Agent Setup, Designer, Platform Administration (1) · Agent Workspace, Agent Setup (1) · Platform Administration (5)

None (146)

None (140) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (1) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (1)