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Draft:PEC-REP · PEC-REP · Draft:PEC-WFM · PEC-WFM · Draft:ATC · Draft:PEC-GSM · ATC · Draft:WID · Draft:ContentAdmin · Draft:DES · DES · Draft:PEC-AS · Draft:PEC-ROU · Draft:PEC-Developer · Draft:PEC-REC · Draft:PEC-OU · Draft:PrivateEdition · Draft:GAWFM · PEC-OU · Draft:ReleaseNotes

Other values: ; &single AUTH Blueprints ContentAdmin DC Developer Docker Documentation:PEC-REP Draft:AS Draft:AUTH Draft:AppStudio Draft:BDS Draft:Blueprints Draft:CC-SelfHelp Draft:CSDT Draft:CustomerCare Draft:DC Draft:Developer Draft:Docker Draft:FieldSupport Draft:GAA Draft:GAM Draft:GAMD Draft:GASL Draft:GASN Draft:GDE Draft:GDL Draft:GPR Draft:GPWFM Draft:GVP Draft:GWS Draft:GenesysEngageMulticloud Draft:HCA Draft:IXN Draft:Mixed Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-Agent Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-COB Draft:PEC-Chat Draft:PEC-DC Draft:PEC-Dev Draft:PEC-DevC Draft:PEC-ES Draft:PEC-Email Draft:PEC-GPA Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-PA Draft:PEC-SF Draft:PEC-Super Draft:PEC-VM Draft:PEC-Voice Draft:PEC-test Draft:PEP-DC Draft:POR Draft:ProductSupport Draft:QNA Draft:RN Draft:ROU Draft:SF Draft:STRMS Draft:Sizing Draft:Solution Draft:System Draft:TLM Draft:UCS Draft:UCSales Draft:UDM Draft:Usecases Draft:VM Draft:WFM Draft:WebRTC GAA GAM GAMD GASL GASN GDE GDL GVP GWS GenesysEngageMulticloud IXN Mixed PE-GPR PEC-AD PEC-AS PEC-Admin PEC-Agent PEC-CAB PEC-CDDS PEC-COB PEC-Chat PEC-DC PEC-Developer PEC-ES PEC-Email PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-PA PEC-REC PEC-ROU PEC-Super PEC-VM PEC-Voice PrivateEdition QNA RN ROU ReleaseNotes STRMS Solution System TLM TestSOW UCS UCSales UDM UseCases User:Jdruker User:Jose.druker@genesys.com User:Jumunn User:Marudhu.pandian@genesys.com User:Tgilchri VM WID WebRTC

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

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None (205) · Administrator (4) · Agent (1) · Developer (1)

Prerequisites (5) · None (2) · Configure the Genesys Agent Assist Plugin for Workspace Desktop Edition (2) · Logging In (2) · Managing and Viewing Crystal Reports (2) · DNA (2) · Personal Development Review (2) · 3rd Party and Open Source Software Used (2)

Other values: ; Ability to Reset Multiple User Tests About the Genesys Agent Assist Plugin for Workspace Desktop Edition Adding an image to your certificate Adding Text to a certificate Additional steps required to complete an upgrade to version 9.0 Admin Report User Filter – Hierarchy Admin Reports Agent Assist tab in Workspace Appendix 1: Optional Components Archiving and Forgetting Users Assessment Report Assigning Assessments to Individual Users Assigning Users based on Hierarchy Assigning your certificate to an assessment Authentication Automatically Importing KPI Data Azure Deployment Billing Branding Branding Options Built-In Roles Calculated Data Calculated Data Status Certificates Changing Service Account Password Command Line Installation Configure Agents Configuring a CSV File as Data Source Configuring and running Data Uploader for KPI Uploads Configuring and running Data Uploader for OrgData uploads Configuring Data Sources for Import Configuring Email Settings Configuring GIS Authentication Configuring IIS Configuring OrgData Configuring the Services Configuring WFM Fields as Data Source Configuring WFM Settings Create Customizable Certificates per Assessment Create New Roles Creating an Assessment Creating and Managing Users Creating Certificates Creating Feedback Assessments Creating Knowledge Nudges Creating Learning Items Creating Localized Files for your chosen language Creating New Base Data Definitions from a Spreadsheet Creating Templates Associated to Roles Creating the Services Crystal Report Default Value Records Custom Domains Data Issues Data Type Data Visualization Date Range Date Restrictions on Assessments Defining and Managing Roles Deleting Learning Items Deleting Previously Imported Data Deploying new localization files to your system DNA Comparison DNA Connection error when upgrading to 9.0.x DNA Import Service DNA User Progress Graph Duration Column within the User Result Detail Report Editing Learning Items Email Notification Service Enabling Email Events Environment Event Settings Exported Portal Users FAQs for agents Feature Notes Feedback Deployment Models Feedback Report Feedback Results Report Filtering View of Learning Items Firewall Requirements General Operations General Settings Genesys EWM Learning Item Integration Genesys Skills Management API Guide Genesys Skills Management Knowledge Base Articles Get Started with Genesys Agent Assist for Genesys Multicloud CX Groups GSM Architecture Hierarchy Import Functionality HTTPS Support Import KPI Data Import/Export Importing OrgData through APIs Importing OrgData Through CSV Files Install or Upgrade process Install the Genesys Agent Assist Plugin for Workspace Desktop Edition Installation and Setup Installed Applications and Databases Installing Data Uploader Installing Language Packs Knowledge Nudge Reports Knowledge Nudges Learning Item Drilldown Learning Items License Validation Licensing LMS Learning Item Integration Loading and Saving Filters Loading Report Filters Logging Out Lost lead zeros when importing Orgdata Manage Assessments Manage Hierarchy Managing Base Data Definitions with Excel Managing Global Events Managing Global Settings Managing Learning Items Managing Report Settings Managing User Permissions Manually Importing KPI data Manually Managing DNA Base Data Monitoring Applications and Services My DNA New Calculated Data Form Nice IEX Orgdata Tips Objective Actions Screen Optional Command Line Parameters Org Data Setup OrgData Overview PDR Admin Page PDR Dashboard Page PDR Dashboard Widget PDR Defined Review Windows PDR Email Notifications PDR Page PDR Potential Assessment Performance DNA Administration Guide Performance DNA Moodle Integration Setup Guide Personal Development Reviews Post upgrade steps Prepare your tenant Printing an Assessment Problem Handling Process OrgData Product Version Dependencies Protocols and Ports PureConnect Billing Configuration PureConnect Data Extractor Overview Question Response Summary Recalling Awarded Certificates Reporting Parameters Reports Required changes to api.config in order to work through a proxy Restore Branding to Defaults Restricting Report Results Rules-based Assignments Running OrgData Running the application Salesforce Billing Configuration Scheduling the Data Uploader to run daily Searching and filtering Calculated Data Setting Branding Setting the number of objective targets for users Setting up OrgData Process Shutdown SkillsAnalysis SkillsDNA Creation Skillsroute Strand Selector System Settings Taking an Assessment Teleopti Orgdata Tips The Timeseries Graph Types of Assessments Unable to view PDF nudges Update Routing Skills from DNA Updates to Microsoft Framework 4.6 may break Crystal Reports Updating Base Data Definitions from a Spreadsheet User Drilldown User Feedback Response Percentages User Fields User Result Detail User Selection Users Using the Report Filters Option Validating OrgData Configuration View of Calculated Data Viewing Feedback Results Viewing PureConnect Billing Viewing Reports Viewing Results Widgets

Prerequisites (5) · None (3) · Managing and Viewing Crystal Reports (2) · Configure the Plugin (2) · Personal Development Review (2) · Logging In (2) · DNA (2)

Other values: ; 3rd Party and Open Source Software Used Ability to Reset Multiple User Tests About the plugin Adding an image to your certificate Adding Text to a certificate Additional steps required to complete an upgrade to version 9.0 Admin Report User Filter – Hierarchy Admin Reports Agent Workspace Appendix 1: Optional Components Archiving and Forgetting Users Assessment Report Assigning Assessments to Individual Users Assigning Users based on Hierarchy Assigning your certificate to an assessment Authentication Automatically Importing KPI Data Azure Deployment Billing Branding Branding Options Built-In Roles Calculated Data Calculated Data Status Certificates Changing Service Account Password Command Line Installation Configure Agents Configuring a CSV File as Data Source Configuring and running Data Uploader for KPI Uploads Configuring and running Data Uploader for OrgData uploads Configuring Data Sources for Import Configuring Email Settings Configuring GIS Authentication Configuring IIS Configuring OrgData Configuring the Services Configuring WFM Fields as Data Source Configuring WFM Settings Create Customizable Certificates per Assessment Create New Roles Creating an Assessment Creating and Managing Users Creating Certificates Creating Feedback Assessments Creating Knowledge Nudges Creating Learning Items Creating Localized Files for your chosen language Creating New Base Data Definitions from a Spreadsheet Creating Templates Associated to Roles Creating the Services Crystal Report Default Value Records Custom Domains Data Issues Data Type Data Visualization Date Range Date Restrictions on Assessments Defining and Managing Roles Deleting Learning Items Deleting Previously Imported Data Deploying new localization files to your system DNA Comparison DNA Connection error when upgrading to 9.0.x DNA Import Service DNA User Progress Graph Duration Column within the User Result Detail Report Editing Learning Items Email Notification Service Enabling Email Events Environment Event Settings Exported Portal Users Feature Notes Feedback Deployment Models Feedback Report Feedback Results Report Filtering View of Learning Items Firewall Requirements General Operations General Settings Genesys EWM Learning Item Integration Genesys Multicloud CX Genesys Skills Management API Guide Genesys Skills Management Knowledge Base Articles Groups GSM Architecture Hierarchy Import Functionality HTTPS Support Import KPI Data Import/Export Importing OrgData through APIs Importing OrgData Through CSV Files Install or Upgrade process Install the plugin Installation and Setup Installed Applications and Databases Installing Data Uploader Installing Language Packs Knowledge Nudge Reports Knowledge Nudges Learning Item Drilldown Learning Items License Validation Licensing LMS Learning Item Integration Loading and Saving Filters Loading Report Filters Logging Out Lost lead zeros when importing Orgdata Manage Assessments Manage Hierarchy Managing Base Data Definitions with Excel Managing Global Events Managing Global Settings Managing Learning Items Managing Report Settings Managing User Permissions Manually Importing KPI data Manually Managing DNA Base Data Monitoring Applications and Services My DNA New Calculated Data Form Nice IEX Orgdata Tips Objective Actions Screen Optional Command Line Parameters Org Data Setup OrgData Overview PDR Admin Page PDR Dashboard Page PDR Dashboard Widget PDR Defined Review Windows PDR Email Notifications PDR Page PDR Potential Assessment Performance DNA Administration Guide Performance DNA Moodle Integration Setup Guide Personal Development Reviews Post upgrade steps Prepare your tenant Printing an Assessment Problem Handling Process OrgData Product Version Dependencies Protocols and Ports PureConnect Billing Configuration PureConnect Data Extractor Overview Question Response Summary Recalling Awarded Certificates Reporting Parameters Reports Required changes to api.config in order to work through a proxy Restore Branding to Defaults Restricting Report Results Rules-based Assignments Running OrgData Running the application Salesforce Billing Configuration Scheduling the Data Uploader to run daily Searching and filtering Calculated Data Setting Branding Setting the number of objective targets for users Setting up OrgData Process Shutdown SkillsAnalysis SkillsDNA Creation Skillsroute Strand Selector System Settings Taking an Assessment Teleopti Orgdata Tips The Timeseries Graph Third party Types of Assessments Unable to view PDF nudges Update Routing Skills from DNA Updates to Microsoft Framework 4.6 may break Crystal Reports Updating Base Data Definitions from a Spreadsheet User Drilldown User Feedback Response Percentages User Fields User Result Detail User Selection Users Using the Report Filters Option Validating OrgData Configuration View of Calculated Data Viewing Feedback Results Viewing PureConnect Billing Viewing Reports Viewing Results Widgets

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