Drilldown: Article

None (15) · No (193) · Yes (1)

Draft:PEC-REP · PEC-REP · Draft:PEC-WFM · PEC-WFM · Draft:ATC · Draft:PEC-GSM · ATC · Draft:WID · Draft:ContentAdmin · Draft:DES · DES · Draft:PEC-AS · Draft:PEC-ROU · Draft:PEC-Developer · Draft:PEC-REC · Draft:PEC-OU · Draft:PrivateEdition · Draft:GAWFM · PEC-OU · Draft:ReleaseNotes

Other values: ; &single AUTH Blueprints ContentAdmin DC Developer Docker Documentation:PEC-REP Draft:AS Draft:AUTH Draft:AppStudio Draft:BDS Draft:Blueprints Draft:CC-SelfHelp Draft:CSDT Draft:CustomerCare Draft:DC Draft:Developer Draft:Docker Draft:FieldSupport Draft:GAA Draft:GAM Draft:GAMD Draft:GASL Draft:GASN Draft:GDE Draft:GDL Draft:GPR Draft:GPWFM Draft:GVP Draft:GWS Draft:GenesysEngageMulticloud Draft:HCA Draft:IXN Draft:Mixed Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-Agent Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-COB Draft:PEC-Chat Draft:PEC-DC Draft:PEC-Dev Draft:PEC-DevC Draft:PEC-ES Draft:PEC-Email Draft:PEC-GPA Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-PA Draft:PEC-SF Draft:PEC-Super Draft:PEC-VM Draft:PEC-Voice Draft:PEC-test Draft:PEP-DC Draft:POR Draft:ProductSupport Draft:QNA Draft:RN Draft:ROU Draft:SF Draft:STRMS Draft:Sizing Draft:Solution Draft:System Draft:TLM Draft:UCS Draft:UCSales Draft:UDM Draft:Usecases Draft:VM Draft:WFM Draft:WebRTC GAA GAM GAMD GASL GASN GDE GDL GVP GWS GenesysEngageMulticloud IXN Mixed PE-GPR PEC-AD PEC-AS PEC-Admin PEC-Agent PEC-CAB PEC-CDDS PEC-COB PEC-Chat PEC-DC PEC-Developer PEC-ES PEC-Email PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-PA PEC-REC PEC-ROU PEC-Super PEC-VM PEC-Voice PrivateEdition QNA RN ROU ReleaseNotes STRMS Solution System TLM TestSOW UCS UCSales UDM UseCases User:Jdruker User:Jose.druker@genesys.com User:Jumunn User:Marudhu.pandian@genesys.com User:Tgilchri VM WID WebRTC

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (98) · No (110) · Yes (1)

None (108) · Administrator (100) · Developer (1)

Terminate Call Block (3) · Terminate Block (Digital) (3)

Other values: ; Account: Configure Groups Account: User Management Activity Block Admin Admin Resources Analysis Reports: Lift Estimation, Feature Analysis, Agent Variance Application Details Application phases Application workflow Applications Assign Variables Block Automated Message Block Book ASAP Callback V2 Book Scheduled Callback V2 Bot Block Bot Registry Business Control Dashboard Business Controls Business Controls Blocks Business Hours Business Hours Block Call Data Block Callback Availability V2 Callback Blocks Callback V2 Callback VQ Watermark Block Cancel Callback V2 Change Language Block Change Persona block Chat Custom Message Block Chat Message Block Check for Existing Callback V2 Classify Block Click-to-Call-In Match Block Custom Service Block Dashboard management Data Blocks Data Tables Data Tables Block Data Tables Dashboard Debug Block Deploy Designer (versions prior to v9010005) Designer Designer Analytics Designer MicroApps Designer Store Digital Channels in Designer Digital Resources Durations Emergency Block Emergency Flags Explore the sample Designer application External Services External Services Blocks File size limitations Genesys Predictive Routing Genesys Task Routing setup Get Chat Transcript Block Getting Started Go To Block Grammars & Bots Heatmap How Routing works HTTP REST Block Identification & Verification Inputs Logic and Control Blocks Media Collections Media Resources Menu Block Menu Option Block Milestone Block Partition-Based Access Control Partitions Path Permissions and Access Personas Play Message Block Predictive Routing Block Query VQs Block R--How Does GPR Score Agents? R--Routing Scenarios Using GPR Record Block Record Utterance Block Reporting Blocks Return Block Route Agent Block Route Call Block Route Digital Block Routing Algorithms Routing Analysis Routing Blocks Sample Designer application Sankey Path Analysis Saving and Publishing Your Application Segmentation Block Send Chat Transcript Block Send Email Block Send SMS block Session Detail Record (SDR) Fields Reference Session Detail Records Setup Survey Block Shared Module Block Shared Modules SMART Inbound Voice Routing Application Special Day Block Special Days Speech Grammars Spikes Start Treatment Block Statistic Block Summary Sunburst Path Analysis Survey Blocks Surveys Transaction List Block Transfer Block Troubleshooting Upload Data: Agent Profiles, Customer Profiles, and Datasets User Input Block User Interaction Blocks User Interface User Profile: Reset Passwords Using Blocks Using the blocks Validate Phone Number Block Variables Voice Mail Block

Terminate Block (Digital) (3) · Terminate Call Block (3)

Other values: ; About Admin resources About Business Controls About Business Controls blocks About Callback blocks About Data blocks About External Services blocks About Logic and Control Blocks About Reporting blocks About Routing blocks About Survey blocks About User Interaction blocks Account: Configure Groups Account: User Management Activity Block Admin Analysis Reports: Lift Estimation, Feature Analysis, Agent Variance Application Details Application phases Application Workflow Application workflow (builds and streams) Applications Assign Variables Block Automated Message Block Book ASAP Callback V2 Book Scheduled Callback V2 Bot Block Bot Registry Business Control Dashboard Business Controls Business Controls Blocks Business Hours Business Hours Block Call Data Block Callback Availability V2 Callback Blocks Callback V2 Callback VQ Watermark Block Cancel Callback V2 Change Language Block Change Persona block Chat Custom Message Block Chat Message Block Check for Existing Callback V2 Classify Block Click-to-Call-In Match Block Custom Service Block Dashboard management Data Blocks Data Tables Data Tables Block Data Tables Dashboard Debug Block Deploy Designer (versions prior to v9010005) Designer Designer Analytics Designer MicroApps Designer Store Digital Channels Digital Resources Durations Emergency Block Emergency Flags Explore the sample Designer application External Services External Services Blocks File size limitations Genesys Predictive Routing Genesys Task Routing setup Get Chat Transcript Block Getting Started Go To Block Grammars & Bots Heatmap How routing works HTTP REST Block Identification & Verification Inputs Logic and Control Blocks Managing applications Managing Digital Resources Media collections Media Resources Menu Block Menu Option Block Milestone Block Partition-Based Access Control Partitions Path Permissions and Access Personas Play Message Block Predictive Routing Block Query VQs Block R--How Does GPR Score Agents? R--Routing Scenarios Using GPR Record Block Record Utterance Block Reporting Blocks Return Block Route Agent Block Route Call Block Route Digital Block Routing Algorithms Routing Analysis Routing Blocks Sample Designer application Sankey Path Analysis Saving and Publishing Your Application Segmentation Block Send Chat Transcript Block Send Email Block Send SMS block Session Detail Record (SDR) Fields Reference Session Detail Records Setup Survey Block Shared Module Block Shared Modules SMART Inbound Voice Routing Application Special Day Block Special Days Speech Grammars Spikes Start Treatment Block Statistic Block Summary Sunburst Path Analysis Survey Blocks Surveys Transaction List Block Transfer Block Troubleshooting Upload Data: Agent Profiles, Customer Profiles, and Datasets User Input Block User Interaction Blocks User Interface User Profile: Reset Passwords Using Blocks Using the blocks Validate Phone Number Block Variables Voice Mail Block

None (206) · bots (2) · email, digital (1)

Designer (110) · Routing and Designer (99)

None (1) · Administrator (87) · Deployment (1) · Designer (111) · Developer (1) · GPR (7) · GTR (1)

None (108) · Designer (101)

None (209)

None · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 · 55cef4ff-9306-4313-8fd8-377282a38478 · e38fb4a6-02d6-48d0-a6f1-32635fb394bc · 7a5823f3-05b5-412b-b580-e73e34079c41 · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 · 21ecf3f4-ef12-4276-8872-1e0e3af9561e · e58addd1-923c-445b-b6f5-f0225a55bd15 · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a · 45d1441f-dc69-4a17-bd47-af5d811ce167 · Other