Drilldown: Article

None (31) · No (157) · Yes (8)

Draft:PEC-REP · PEC-REP · Draft:PEC-WFM · PEC-WFM · Draft:ATC · Draft:PEC-GSM · ATC · Draft:WID · Draft:ContentAdmin · Draft:DES · DES · Draft:PEC-AS · Draft:PEC-ROU · Draft:PEC-Developer · Draft:PEC-REC · Draft:PEC-OU · Draft:PrivateEdition · Draft:GAWFM · PEC-OU · Draft:ReleaseNotes

Other values: ; &single AUTH Blueprints ContentAdmin DC Developer Docker Documentation:PEC-REP Draft:AS Draft:AUTH Draft:AppStudio Draft:BDS Draft:Blueprints Draft:CC-SelfHelp Draft:CSDT Draft:CustomerCare Draft:DC Draft:Developer Draft:Docker Draft:FieldSupport Draft:GAA Draft:GAM Draft:GAMD Draft:GASL Draft:GASN Draft:GDE Draft:GDL Draft:GPR Draft:GPWFM Draft:GVP Draft:GWS Draft:GenesysEngageMulticloud Draft:HCA Draft:IXN Draft:Mixed Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-Agent Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-COB Draft:PEC-Chat Draft:PEC-DC Draft:PEC-Dev Draft:PEC-DevC Draft:PEC-ES Draft:PEC-Email Draft:PEC-GPA Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-PA Draft:PEC-SF Draft:PEC-Super Draft:PEC-VM Draft:PEC-Voice Draft:PEC-test Draft:PEP-DC Draft:POR Draft:ProductSupport Draft:QNA Draft:RN Draft:ROU Draft:SF Draft:STRMS Draft:Sizing Draft:Solution Draft:System Draft:TLM Draft:UCS Draft:UCSales Draft:UDM Draft:Usecases Draft:VM Draft:WFM Draft:WebRTC GAA GAM GAMD GASL GASN GDE GDL GVP GWS GenesysEngageMulticloud IXN Mixed PE-GPR PEC-AD PEC-AS PEC-Admin PEC-Agent PEC-CAB PEC-CDDS PEC-COB PEC-Chat PEC-DC PEC-Developer PEC-ES PEC-Email PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-PA PEC-REC PEC-ROU PEC-Super PEC-VM PEC-Voice PrivateEdition QNA RN ROU ReleaseNotes STRMS Solution System TLM TestSOW UCS UCSales UDM UseCases User:Jdruker User:Jose.druker@genesys.com User:Jumunn User:Marudhu.pandian@genesys.com User:Tgilchri VM WID WebRTC

None (56) · GenesysCloud (1) · GenesysEngage-cloud (121) · GenesysEngage-onpremises (17) · GenesysEngage_cloud (1)

None (34) · No (153) · Yes (9)

None (71) · Administrator (123) · Administrator, Developer (1) · Developer (1)

None (10) · Architecture (4) · Before you begin (3) · High availability and disaster recovery (3) · Configure IWD (2) · Set up IWD (2)

Other values: ; About Designer About IWD About IWD Data Mart Activity Block Admin Resources Application Details Application phases Application resources Application Settings Application workflow Applications Assign Variables Block Best practices Book ASAP Callback V2 Book Scheduled Callback V2 Business Control Dashboard Business Controls Business Controls Blocks Business Hours Business Hours Block Call Data Block Callback Availability V2 Callback Blocks Callback V2 Callback VQ Watermark Block Cancel Callback V2 Change Language Block Change Persona block Chat Custom Message Block Chat Message Block Check for Existing Callback V2 Classify Block Click-to-Call-In Match Block Configure Designer Configure IWD Data Mart Custom Service Block Dashboard management Data Blocks Data Tables Data Tables Block Data Tables Dashboard Debug Block Default Routing in Designer Deploy Designer Deploy Designer (versions prior to v9010005) Deploy Designer (versions v9010005 and above) Deploy Designer (versions v9012214 and above) Deploy IWD Deploy IWDDM Designer Analytics Designer Hardware Sizing Calculator Designer MicroApps Designer on AKS Designer on GKE Designer on OpenShift Designer Store Digital Channels in Designer Digital Resources Divisions Durations ECMAScript Expressions Emergency Block Emergency Flags Enable optional features External Services External Services Blocks FAQs Features and limitations File size limitations Genesys Multicloud CX Email Get Chat Transcript Block Getting Started with Designer Go To Block Heatmap How Intelligent Workload Distribution works How IWD works HTTP REST Block Identification & Verification Inputs Integrate IWD with Genesys Workforce Management (WFM) Intelligent prompts Logging Logic and Control Blocks Lucene query syntax Manage personally identifiable information Manage SMS Keywords Media Collections Menu Block Menu Option Block Milestone Block Monitor work items and emails Naming conventions Part 1: Adding a prompt Partition-Based Access Control Path Permissions and Access Personas Platform / Configuration Server and GWS settings for Designer Play Message Block Predictive Routing Block Prepare for Gmail integration Prepare for Office 365 integration Preventing unintended looping Provision IWD Provision IWD Data Mart Query VQs Block Quick links to Designer topics Record Block Record Utterance Block Reporting Blocks Return Block Roles and privileges for Workload Manager users Route Agent Block Route Call Block Route Digital Block Routing Algorithms Routing Analysis Routing Blocks Sankey Path Analysis Saving and Publishing Your Application Search, display, manage, and update work items Segmentation Block Send Chat Transcript Block Send Email Block Send SMS block Session Detail Record (SDR) Fields Reference Session Detail Records Set up Email Setup Survey Block Shared Module Block Shared Modules SMART Inbound Voice Routing Application Special Day Block Special Days Speech Grammars Spikes Start Treatment Block Statistic Block Summary Sunburst Path Analysis Supported Languages Survey Blocks Surveys System Application Dispositions Terminate Block (Digital) Terminate Call Block Test Test IWD provisioning Transaction List Block Transfer Block Troubleshoot External API Calls or Service Requests from Designer Troubleshooting Upgrade notes Upgrade, roll back, or uninstall Designer Upgrade, roll back, or uninstall IWD Upgrade, roll back, or uninstall IWDDM Upgrade, rollback, or uninstall Designer Use Workload Manager User Input Block User Interaction Blocks Using bots in Designer Using Dialogflow CX bots in Designer Using the blocks Validate Phone Number Block Variables View and set IWD global options View Summary View, edit, and create Categories and Rules View, edit, and create Endpoints View, edit, and create Genesys Multicloud CX Email boxes View, edit, and create Prioritization schemas Voice Mail Block

None (36) · Upgrade, rollback, or uninstall (3) · Set up IWD (2)

Other values: ; About Admin resources About Business Controls About Business Controls blocks About Callback blocks About Data blocks About External Services blocks About Logic and Control Blocks About Reporting blocks About Routing blocks About Survey blocks About User Interaction blocks Activity Block Application Details Application phases Application resources Application settings Application workflow (builds and streams) Assign Variables Block Best practices Book ASAP Callback V2 Book Scheduled Callback V2 Business Control Dashboard Business Hours Business Hours Block Call Data Block Callback Availability V2 Callback V2 Callback VQ Watermark Block Cancel Callback V2 Change Language Block Change Persona block Chat Custom Message Block Chat Message Block Check for Existing Callback V2 Classify Block Click-to-Call-In Match Block Configure Designer Configure IWD Custom Service Block Dashboard management Data Tables Data Tables Block Data Tables Dashboard Debug Block Default Routing in Designer Deploy Designer (versions prior to v9010005) Deploy Designer (versions v9010005 and above) Deploy Designer (versions v9012214 and above) Designer Analytics Designer MicroApps Designer on AKS Designer on GKE Designer on OpenShift Designer Store Digital Channels Divisions Durations Emergency Block Emergency Flags Enable optional features External Services Features and limitations File size limitations Frequently Asked Questions Genesys Multicloud CX Email Get Chat Transcript Block Go To Block Heatmap How IWD works HTTP REST Block Identification & Verification Inputs Integrate IWD with WFM Intelligent prompts Intelligent Workload Distribution IWD Queries Manage PII Manage SMS Keywords Managing applications Managing Digital Resources Media collections Menu Block Menu Option Block Milestone Block Monitor work items and emails Naming conventions Part 1: Adding a prompt Partition-Based Access Control Path Permissions and Access Personas Platform / Configuration Server and GWS settings for Designer Play Message Block Predictive Routing Block Prepare for Gmail integration Prepare for Office 365 integration Preventing unintended looping Query VQs Block Quick links Record Block Record Utterance Block Return Block Roles and privileges for Workload Manager users Route Agent Block Route Call Block Route Digital Block Routing Algorithms Routing Analysis Sankey Path Analysis Saving and Publishing Your Application Search, display, manage, and update work items Segmentation Block Send Chat Transcript Block Send Email Block Send SMS block Session Detail Record (SDR) Fields Reference Session Detail Records Set up Email Setup Survey Block Shared Module Block Shared Modules SMART Inbound Voice Routing Application Special Day Block Special Days Speech Grammars Spikes Start Treatment Block Statistic Block Summary Sunburst Path Analysis Supported languages Surveys System Application Dispositions Terminate Block (Digital) Terminate Call Block Test IWD provisioning Transaction List Block Transfer Block Troubleshooting Upgrade notes Use Workload Manager User Input Block Using bots in Designer Using Dialogflow CX bots Using ECMAScript in Designer Using the blocks Validate Phone Number Block Variables View and set IWD global options View Summary View, edit, and create Categories and Rules View, edit, and create Endpoints View, edit, and create Genesys Multicloud CX email boxes View, edit, and create Prioritization schemas Voice Mail Block

None · WebChat · Modules · ArchFlow · JourneyData · RealTime · Segments · Journey · sr · ContentOffers · WebMessaging · DevTracking · WebActions · Analytics · Outcomes · UtilityMethods · EventsMethods · ActionMaps · bots · Sessions

Other values: ; ADResponse ADResponses AgentDesktopHelm AuthenticationHelm BasicApp CX ContactHelm CallbackClickToCall CallbackHelm Compliance Cookies DesignerHelm Digital ChannelsHelm EmailHelm EventStreamHelm FormTrackAPI FreqCap GCXIHelm GIMHelm GPR Data Upload GPRAnalysis GPRDataUpload GVPHelm GWSHelm Genesys PulseHelm IWD Data MartHelm Intelligent Workload DistributionHelm InteractionServerHelm Journey Shaping Metrics OSHelp Outbound ReportingAnalyticsHelm Segments, Outcomes, ActionMaps TelemetryHelm UCSHelm UserComms VoiceHelm VoiceMicroservicesHelm WebChatService WebRTCHelm WebTrackingLimit api.session deploydigital email, digital initialization methods

None (3) · Designer (150) · Intelligent Workload Distribution (43)

None (4) · Administrator (22) · Deployment (4) · Designer (127) · DESPEGuide (16) · Developer (2) · IWDDMPEGuide (10) · IWDPEGuide (11)

None (79) · Agent Setup, Platform Administration (1) · Designer (115) · intelligent Workload Distribution (1)

None (193) · BO02 (2) · BO02, BO03 (1)

None (180) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (3) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (3) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (3) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (3)