Drilldown: Article

None (1) · No (130)

Draft:PEC-REP · PEC-REP · Draft:PEC-WFM · PEC-WFM · Draft:ATC · Draft:PEC-GSM · ATC · Draft:WID · Draft:ContentAdmin · Draft:DES · DES · Draft:PEC-AS · Draft:PEC-ROU · Draft:PEC-Developer · Draft:PEC-REC · Draft:PEC-OU · Draft:PrivateEdition · Draft:GAWFM · PEC-OU · Draft:ReleaseNotes

Other values: ; &single AUTH Blueprints ContentAdmin DC Developer Docker Documentation:PEC-REP Draft:AS Draft:AUTH Draft:AppStudio Draft:BDS Draft:Blueprints Draft:CC-SelfHelp Draft:CSDT Draft:CustomerCare Draft:DC Draft:Developer Draft:Docker Draft:FieldSupport Draft:GAA Draft:GAM Draft:GAMD Draft:GASL Draft:GASN Draft:GDE Draft:GDL Draft:GPR Draft:GPWFM Draft:GVP Draft:GWS Draft:GenesysEngageMulticloud Draft:HCA Draft:IXN Draft:Mixed Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-Agent Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-COB Draft:PEC-Chat Draft:PEC-DC Draft:PEC-Dev Draft:PEC-DevC Draft:PEC-ES Draft:PEC-Email Draft:PEC-GPA Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-PA Draft:PEC-SF Draft:PEC-Super Draft:PEC-VM Draft:PEC-Voice Draft:PEC-test Draft:PEP-DC Draft:POR Draft:ProductSupport Draft:QNA Draft:RN Draft:ROU Draft:SF Draft:STRMS Draft:Sizing Draft:Solution Draft:System Draft:TLM Draft:UCS Draft:UCSales Draft:UDM Draft:Usecases Draft:VM Draft:WFM Draft:WebRTC GAA GAM GAMD GASL GASN GDE GDL GVP GWS GenesysEngageMulticloud IXN Mixed PE-GPR PEC-AD PEC-AS PEC-Admin PEC-Agent PEC-CAB PEC-CDDS PEC-COB PEC-Chat PEC-DC PEC-Developer PEC-ES PEC-Email PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-PA PEC-REC PEC-ROU PEC-Super PEC-VM PEC-Voice PrivateEdition QNA RN ROU ReleaseNotes STRMS Solution System TLM TestSOW UCS UCSales UDM UseCases User:Jdruker User:Jose.druker@genesys.com User:Jumunn User:Marudhu.pandian@genesys.com User:Tgilchri VM WID WebRTC

None (11) · GenesysEngage-cloud (100) · GenesysEngage-onpremises (20)

No (119) · Yes (12)

Administrator (130) · Developer (1)

Manage personally identifiable information (2) · Manage custom variables (2) · Manage standard responses (2) · Manage field codes (2)

Other values: ; Activity Block Adding a menu Adding a prompt Admin Resources Application Details Application phases Application resources Application Settings Application workflow Applications Assign Variables Block Automated Message Block Best practices Book ASAP Callback V2 Book Scheduled Callback V2 Bot Block Bot Registry Bots Dashboard Business Control Dashboard Business Controls Business Controls Blocks Business Hours Business Hours Block Call Data Block Callback Availability V2 Callback Blocks Callback V2 Callback VQ Watermark Block Cancel Callback V2 Change Language Block Chat Custom Message Block Chat Message Block Check for Existing Callback V2 Click-to-Call-In Match Block Custom Service Block Dashboard management Data Blocks Data Tables Data Tables Block Data Tables Dashboard Debug Block Default Routing in Designer Designer Analytics Digital Channels in Designer Digital Resources Divisions Durations ECMAScript Expressions Emergency Block Emergency Flags Enabling retries External Services External Services Blocks Features and limitations Get Chat Transcript Block Go To Block Heatmap HTTP REST Block Inputs Intelligent prompts Logic and Control Blocks Manage SMS Keywords Media Collections Menu Block Menu Option Block Milestone Block Naming conventions Part 1: Adding a prompt Partition-Based Access Control Path Permissions and Access Personas Play Message Block Predictive Routing Block Preventing unintended looping Query VQs Block Quick links to Designer topics Record Block Record Utterance Block Reporting Blocks Return Block Route Agent Block Route Call Block Route Digital Block Routing Algorithms Routing Analysis Routing Blocks Sankey Path Analysis Saving and Publishing Your Application Segmentation Block Send Chat Transcript Block Send Email Block Session Detail Record (SDR) Fields Reference Session Detail Records Setup Survey Block Shared Module Block Shared Modules Special Day Block Special Days Speech Grammars Spikes Start Treatment Block Statistic Block Summary Sunburst Path Analysis Survey Blocks Surveys System Application Dispositions Terminate Block (Digital) Terminate Call Block Transaction List Block Transfer Block Upgrade notes User Input Block User Interaction Blocks Using bots in Designer Using Dialogflow CX bots in Designer Using recorded audio Using the blocks Using variables Validate Phone Number Block Variables Voice Mail Block

None (2) · Manage PII (2) · Manage standard responses (2) · Manage field codes (2)

Other values: ; About Admin resources About Business Controls About Business Controls blocks About Callback blocks About Data blocks About External Services blocks About Logic and Control Blocks About Reporting blocks About Routing blocks About Survey blocks About User Interaction blocks Activity Block Adding a menu Adding a prompt Application Details Application phases Application resources Application settings Application workflow (builds and streams) Assign Variables Block Automated Message Block Best practices Book ASAP Callback V2 Book Scheduled Callback V2 Bot Block Bot Registry Bots Dashboard Business Control Dashboard Business Hours Business Hours Block Call Data Block Callback Availability V2 Callback V2 Callback VQ Watermark Block Cancel Callback V2 Change Language Block Chat Custom Message Block Chat Message Block Check for Existing Callback V2 Click-to-Call-In Match Block Custom Service Block Dashboard management Data Tables Data Tables Block Data Tables Dashboard Debug Block Default Routing in Designer Designer Analytics Digital Channels Divisions Durations Emergency Block Emergency Flags Enabling retries External Services Features and limitations Get Chat Transcript Block Go To Block Heatmap HTTP REST Block Inputs Intelligent prompts Manage SMS Keywords Managing applications Managing Digital Resources Media collections Menu Block Menu Option Block Milestone Block Naming conventions Part 1: Adding a prompt Partition-Based Access Control Path Permissions and Access Personas Play Message Block Predictive Routing Block Preventing unintended looping Query VQs Block Quick links Record Block Record Utterance Block Return Block Route Agent Block Route Call Block Route Digital Block Routing Algorithms Routing Analysis Sankey Path Analysis Saving and Publishing Your Application Segmentation Block Send Chat Transcript Block Send Email Block Session Detail Record (SDR) Fields Reference Session Detail Records Setup Survey Block Shared Module Block Shared Modules Special Day Block Special Days Speech Grammars Spikes Start Treatment Block Statistic Block Summary Sunburst Path Analysis Surveys System Application Dispositions Terminate Block (Digital) Terminate Call Block Transaction List Block Transfer Block Upgrade notes User Input Block Using bots in Designer Using Dialogflow CX bots Using ECMAScript in Designer Using recorded audio Using the blocks Using variables Validate Phone Number Block Variables Voice Mail Block

None (116) · BasicApp (5) · bots (3) · email, digital (1) · sr (6)

None (1) · Designer (126) · Digital Channels (4)

Administrator (4) · Designer (126) · Developer (1)

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

None (131)

None (131)