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None (18) · No (205) · Yes (3)

Draft:PEC-REP · PEC-REP · Draft:PEC-WFM · PEC-WFM · Draft:ATC · Draft:PEC-GSM · ATC · Draft:WID · Draft:ContentAdmin · Draft:DES · DES · Draft:PEC-AS · Draft:PEC-ROU · Draft:PEC-Developer · Draft:PEC-REC · Draft:PEC-OU · Draft:PrivateEdition · Draft:GAWFM · PEC-OU · Draft:ReleaseNotes

Other values: ; &single AUTH Blueprints ContentAdmin DC Developer Docker Documentation:PEC-REP Draft:AS Draft:AUTH Draft:AppStudio Draft:BDS Draft:Blueprints Draft:CC-SelfHelp Draft:CSDT Draft:CustomerCare Draft:DC Draft:Developer Draft:Docker Draft:FieldSupport Draft:GAA Draft:GAM Draft:GAMD Draft:GASL Draft:GASN Draft:GDE Draft:GDL Draft:GPR Draft:GPWFM Draft:GVP Draft:GWS Draft:GenesysEngageMulticloud Draft:HCA Draft:IXN Draft:Mixed Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-Agent Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-COB Draft:PEC-Chat Draft:PEC-DC Draft:PEC-Dev Draft:PEC-DevC Draft:PEC-ES Draft:PEC-Email Draft:PEC-GPA Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-PA Draft:PEC-SF Draft:PEC-Super Draft:PEC-VM Draft:PEC-Voice Draft:PEC-test Draft:PEP-DC Draft:POR Draft:ProductSupport Draft:QNA Draft:RN Draft:ROU Draft:SF Draft:STRMS Draft:Sizing Draft:Solution Draft:System Draft:TLM Draft:UCS Draft:UCSales Draft:UDM Draft:Usecases Draft:VM Draft:WFM Draft:WebRTC GAA GAM GAMD GASL GASN GDE GDL GVP GWS GenesysEngageMulticloud IXN Mixed PE-GPR PEC-AD PEC-AS PEC-Admin PEC-Agent PEC-CAB PEC-CDDS PEC-COB PEC-Chat PEC-DC PEC-Developer PEC-ES PEC-Email PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-PA PEC-REC PEC-ROU PEC-Super PEC-VM PEC-Voice PrivateEdition QNA RN ROU ReleaseNotes STRMS Solution System TLM TestSOW UCS UCSales UDM UseCases User:Jdruker User:Jose.druker@genesys.com User:Jumunn User:Marudhu.pandian@genesys.com User:Tgilchri VM WID WebRTC

None (39) · GenesysEngage-cloud (148) · GenesysEngage-onpremises (38) · PureEngage (1)

None (27) · No (185) · Yes (14)

None (90) · Administrator (130) · Administrator, Reviewer (1) · Developer (1) · Staff (4)

None (9) · Create and update users and roles (2) · View model accuracy (2) · View KPI outcome (2) · The Settings menu (2) · Routing Scenarios Using GPR (2) · Monitor predictor feature coverage (2) · How Does GPR Score Agents? (2) · What you can monitor (2)

Other values: ; A/B model performance testing About Designer Activity Block Adding a menu Adding a prompt Admin Resources Agent Variance report Application Details Application phases Application resources Application Settings Application workflow Applications Architecture Architecture and security Assign Variables Block Automated Message Block Before you begin Best practices Book ASAP Callback V2 Book Scheduled Callback V2 Bot Block Bot Registry Bots Dashboard Business Control Dashboard Business Controls Business Controls Blocks Business Hours Business Hours Block Call Data Block Callback Availability V2 Callback Blocks Callback V2 Callback VQ Watermark Block Cancel Callback V2 Change Language Block Change Persona block Chat Custom Message Block Chat Message Block Check for Existing Callback V2 Classify Block Click-to-Call-In Match Block Configure an account Configure Data Loader for Feature Engineering Configure Data Loader to upload data Configure Designer Configure your password policies Configure, train, and test models Create and train predictors and models Create and update predictors Custom Service Block Dashboard management Data Blocks Data Loader monitoring and logging Data Tables Data Tables Block Data Tables Dashboard Debug Block Default Routing in Designer Deploy Data Loader Deploy Data Loader on EKS Deploy Designer Deploy Designer (versions prior to v9010005) Deploy Designer (versions v9010005 and above) Deploy Designer (versions v9012214 and above) Deploy the URS Strategy Subroutines Designer Analytics Designer Hardware Sizing Calculator Designer MicroApps Designer on AKS Designer on GKE Designer on OpenShift Designer Store Digital Channels in Designer Digital Resources Divisions Durations ECMAScript Expressions Emergency Block Emergency Flags Enable optional features Enabling retries Environment setup for Data Loader in AWS EC2/ECS External Services External Services Blocks Feature Analysis report Features and limitations File size limitations Genesys Multicloud CX Email Genesys Predictive Routing REST API Get Chat Transcript Block Getting Started with Designer Go To Block Heatmap High availability and disaster recovery How GPR reports data for billing How Predictive Routing works How to configure score expressions HTTP REST Block Identification & Verification Inputs Integrate with Genesys Reporting Intelligent prompts Logging Logic and Control Blocks Manage custom variables Manage field codes Manage personally identifiable information Manage standard responses Media Collections Menu Block Menu Option Block Milestone Block Naming conventions Part 1: Adding a prompt Partition-Based Access Control Path Permissions and Access Personas Platform / Configuration Server and GWS settings for Designer Play Message Block Predictive Routing Block Predictive Routing support for GDPR Preventing unintended looping Query VQs Block Quick links to Designer topics Quick Start Record Block Record Utterance Block Reporting Blocks Reset a password Reset your password Return Block Route Agent Block Route Call Block Route Digital Block Routing Algorithms Routing Analysis Routing Blocks Sankey Path Analysis Saving and Publishing Your Application Segmentation Block Send Chat Transcript Block Send Email Block Send SMS block Session Detail Record (SDR) Fields Reference Session Detail Records Set up data for import Setup Survey Block Shared Module Block Shared Modules Sizing worksheet SMART Inbound Voice Routing Application Special Day Block Special Days Speech Grammars Spikes Start and stop GPR on-premises components Start Treatment Block Statistic Block Strategy Subroutines Monitoring and Logging Summary Sunburst Path Analysis Supported Languages Survey Blocks Surveys System Application Dispositions System requirements and interoperability Terminate Block (Digital) Terminate Call Block Test Transaction List Block Transfer Block Troubleshoot External API Calls or Service Requests from Designer Troubleshooting Upgrade notes Upgrade, roll back, or uninstall Designer Upload Agent Profile data Upload Customer Profile data Upload data using the GPR web application Upload interaction and other data Use the /authenticate endpoint Use the /search-analyze endpoint User Input Block User Interaction Blocks Using bots in Designer Using Dialogflow CX bots in Designer Using recorded audio Using the blocks Using variables Validate Phone Number Block Variables View Agent Details View Customer Details View Datasets Trends and Reports View jobs reports and details View the Agent Profile schema View the Customer Profile schema View uploaded datasets View your uploaded data Voice Mail Block

None (22) · Create and update users and roles (2) · View model accuracy (2) · View KPI outcome (2) · The Settings menu (2) · Routing Scenarios Using GPR (2) · Monitor predictor feature coverage (2) · How Does GPR Score Agents? (2) · What you can monitor (2)

Other values: ; A/B model performance testing About Admin resources About Business Controls About Business Controls blocks About Callback blocks About Data blocks About External Services blocks About Logic and Control Blocks About Reporting blocks About Routing blocks About Survey blocks About User Interaction blocks Activity Block Adding a menu Adding a prompt Agent Variance report Application Details Application phases Application resources Application settings Application workflow (builds and streams) Architecture and security Assign Variables Block Automated Message Block Best practices Book ASAP Callback V2 Book Scheduled Callback V2 Bot Block Bot Registry Bots Dashboard Business Control Dashboard Business Hours Business Hours Block Call Data Block Callback Availability V2 Callback V2 Callback VQ Watermark Block Cancel Callback V2 Change Language Block Change Persona block Chat Custom Message Block Chat Message Block Check for Existing Callback V2 Classify Block Click-to-Call-In Match Block Configure an account Configure Data Loader for Feature Engineering Configure Data Loader to upload data Configure Designer Configure your password policies Configure, train, and test models Create and train predictors and models Create and update predictors Custom Service Block Dashboard management Data Loader monitoring and logging Data Tables Data Tables Block Data Tables Dashboard Debug Block Default Routing in Designer Deploy Data Loader Deploy Data Loader on EKS Deploy Designer (versions prior to v9010005) Deploy Designer (versions v9010005 and above) Deploy Designer (versions v9012214 and above) Deploy the URS Strategy Subroutines Designer Analytics Designer MicroApps Designer on AKS Designer on GKE Designer on OpenShift Designer Store Digital Channels Divisions Durations Emergency Block Emergency Flags Enable optional features Enabling retries Environment setup for Data Loader in AWS EC2/ECS External Services Feature Analysis report Features and limitations File size limitations Genesys Multicloud CX Email Genesys Predictive Routing API Get Chat Transcript Block Go To Block Heatmap How GPR reports data for billing How Predictive Routing works How to configure score expressions HTTP REST Block Identification & Verification Inputs Intelligent prompts Manage field codes Manage PII Manage standard responses Managing applications Managing Digital Resources Media collections Menu Block Menu Option Block Milestone Block Naming conventions Part 1: Adding a prompt Partition-Based Access Control Path Permissions and Access Personas Platform / Configuration Server and GWS settings for Designer Play Message Block Predictive Routing Block Predictive Routing support for GDPR Preventing unintended looping Query VQs Block Quick links Quick Start Record Block Record Utterance Block Reset a password Reset your password Return Block Route Agent Block Route Call Block Route Digital Block Routing Algorithms Routing Analysis Sankey Path Analysis Saving and Publishing Your Application Segmentation Block Send Chat Transcript Block Send Email Block Send SMS block Session Detail Record (SDR) Fields Reference Session Detail Records Set up data for import Setup Survey Block Shared Module Block Shared Modules Sizing worksheet SMART Inbound Voice Routing Application Special Day Block Special Days Speech Grammars Spikes Start and stop GPR on-premises components Start Treatment Block Statistic Block Strategy Subroutines Monitoring and Logging Summary Sunburst Path Analysis Supported languages Surveys System Application Dispositions System requirements and interoperability Terminate Block (Digital) Terminate Call Block Transaction List Block Transfer Block Troubleshooting Upgrade notes Upload Agent Profile data Upload Customer Profile data Upload data using the GPR web application Upload interaction and other data Use the /authenticate endpoint Use the /search-analyze endpoint User Input Block Using bots in Designer Using Dialogflow CX bots Using ECMAScript in Designer Using recorded audio Using the blocks Using variables Validate Phone Number Block Variables View Agent Details View Customer Details View Datasets Trends and Reports View jobs reports and details View the Agent Profile schema View the Customer Profile schema View uploaded datasets View your uploaded data Voice Mail Block

None (208) · BasicApp (5) · bots (3) · email, digital (1) · GPR Data Upload (1) · GPRAnalysis (2) · GPRDataUpload (3) · sr (3)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (5) · Deployment (23) · Designer (138) · DESPEGuide (15) · Developer (2) · Developers (4) · Help (39)

None (99) · Designer (126) · GPR Core Platform (1)

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