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Draft:PEC-REP · PEC-REP · Draft:PEC-WFM · PEC-WFM · Draft:ATC · Draft:PEC-GSM · ATC · Draft:WID · Draft:ContentAdmin · Draft:DES · DES · Draft:PEC-AS · Draft:PEC-ROU · Draft:PEC-Developer · Draft:PEC-REC · Draft:PEC-OU · Draft:PrivateEdition · Draft:GAWFM · PEC-OU · Draft:ReleaseNotes

Other values: ; &single AUTH Blueprints ContentAdmin DC Developer Docker Documentation:PEC-REP Draft:AS Draft:AUTH Draft:AppStudio Draft:BDS Draft:Blueprints Draft:CC-SelfHelp Draft:CSDT Draft:CustomerCare Draft:DC Draft:Developer Draft:Docker Draft:FieldSupport Draft:GAA Draft:GAM Draft:GAMD Draft:GASL Draft:GASN Draft:GDE Draft:GDL Draft:GPR Draft:GPWFM Draft:GVP Draft:GWS Draft:GenesysEngageMulticloud Draft:HCA Draft:IXN Draft:Mixed Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-Agent Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-COB Draft:PEC-Chat Draft:PEC-DC Draft:PEC-Dev Draft:PEC-DevC Draft:PEC-ES Draft:PEC-Email Draft:PEC-GPA Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-PA Draft:PEC-SF Draft:PEC-Super Draft:PEC-VM Draft:PEC-Voice Draft:PEC-test Draft:PEP-DC Draft:POR Draft:ProductSupport Draft:QNA Draft:RN Draft:ROU Draft:SF Draft:STRMS Draft:Sizing Draft:Solution Draft:System Draft:TLM Draft:UCS Draft:UCSales Draft:UDM Draft:Usecases Draft:VM Draft:WFM Draft:WebRTC GAA GAM GAMD GASL GASN GDE GDL GVP GWS GenesysEngageMulticloud IXN Mixed PE-GPR PEC-AD PEC-AS PEC-Admin PEC-Agent PEC-CAB PEC-CDDS PEC-COB PEC-Chat PEC-DC PEC-Developer PEC-ES PEC-Email PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-PA PEC-REC PEC-ROU PEC-Super PEC-VM PEC-Voice PrivateEdition QNA RN ROU ReleaseNotes STRMS Solution System TLM TestSOW UCS UCSales UDM UseCases User:Jdruker User:Jose.druker@genesys.com User:Jumunn User:Marudhu.pandian@genesys.com User:Tgilchri VM WID WebRTC

None (38) · GenesysEngage-cloud (273) · GenesysEngage-cloud, PureConnect, GenesysCloud (3) · PureConnect, GenesysCloud, GenesysEngage-cloud (2)

No · None · Yes · Other

None (309) · Supervisor (6)

Configuration (29) · Localization (29) · API Commands (27) · API Events (27) · None (19) · Metadata (5)

Other values: ; About the Genesys Predictive Engagement gadgets About the Genesys Predictive Engagement Plugin for Workspace Desktop Edition Account: Configure Groups Account: User Management Activity Block Admin Analysis Reports: Lift Estimation, Feature Analysis, Agent Variance App Application Workflow Applications Architecture Assign Variables Block Automated Message Block Book ASAP Callback V2 Book Scheduled Callback V2 Bot Block Business Controls Business Controls Blocks Business Hours Business Hours Block Calendar Call Data Block Callback Callback Availability V2 Callback Blocks Callback V2 Callback VQ Watermark Block CallbackService CallUs Cancel Callback V2 Change Language Block ChannelSelector Chat Custom Message Block Chat Message Block Check for Existing Callback V2 Cleanup Master Schedule Window Click-to-Call-In Match Block CoBrowse Common Configure the Genesys Predictive Engagement Plugin for Workspace Desktop Edition Configuring Genesys Widgets Console Cookie Usage Custom Service Block Customizable Callback Registration Form Customizable Chat Registration Form Dashboard management Data Blocks Data Tables Data Tables Block Debug Block Deploy the tracking snippet Deprecation-Agent (Classic) UI Deprecation-AI Forecasting Deprecation-AllNotices Deprecation-Deprecation of OS Family attribute Deprecation-Deprecation: Existing permission to view Live Now replaced by a new permission Deprecation-Deprecation: former customer journey tab Deprecation-Deprecation: Genesys Predictive Engagement on Genesys Engage hybrid solutions Deprecation-Deprecation: identify journey SDK method Deprecation-Deprecation: Journey customer service deprecation Deprecation-Deprecation: select filters on journey event metrics Deprecation-End of Life Announcement Deprecation-Journey Reporting Service Deprecation-Select mappable customer traits Deprecation-Smart Tags Deprecation-Webhooks Deprecation-Website visitor count API change Designer Designer Analytics Digital Resources Emergency Block Emergency Flags Engage Estimated Wait Time External Services Blocks Genesys Predictive Engagement Administrator FAQs Genesys Predictive Engagement Agent FAQs Genesys Predictive Engagement Glossary Genesys Task Routing setup Genesys Widgets Genesys Widgets Reference Get Chat Transcript Block Getting Started Getting Started with Workforce Management Go To Block Grammars & Bots How autogranting works How Pacing works HTTP REST Block Icons Install the Genesys Predictive Engagement Plugin for Workspace Desktop Edition Install the Pacing Service Logging in and out Logging Off Logic and Control Blocks Master Schedule Media Resources Menu Block Menu Option Block Milestone Block Multi-site trading NFW: General Parameters NFW: Select Activity Organization Partitions Performance Performance Alerts View Permissions and Access Play Message Block Predictive Routing Block Prerequisites Prerequisites for Genesys Engage on-premises Deployments Prerequisites for Genesys Engage on-premisess Deployments Provisioning Query VQs Block R--How Does GPR Score Agents? R--Routing Scenarios Using GPR Record Block Record Utterance block Reporting Blocks Reports List Return Block Reviewing Messages Route Agent Block Route Call Block Route Digital Block Routing Algorithms Routing Blocks Sample Designer application Saving and Publishing Your Application Segmentation Block Send Chat Transcript Block Send Email Block Setup Survey Block Shared Module Block Shared Modules Special Day Block Special Days Start Treatment Block Statistic Block Summary Survey Blocks Terminate Block (Digital) Terminate Call Block Tested browsers The Genesys Predictive Engagement tab Transaction List Block Transfer Block Troubleshooting Upload Data: Agent Profiles, Customer Profiles, and Datasets User Input Block User Interaction Blocks User Interface User Profile: Reset Passwords Using Blocks Validate Phone Number Block Variables Viewing exception totals Voice Mail Block WebChatService WFM Primers Which version am I using? Workforce Management 8.5 Agent Help

None (42) · Localization (29) · Configuration (29) · API Commands (27) · API Events (27) · Metadata (5) · Terminate Block (Digital) (2) · Multi-site trading (2) · Terminate Call Block (2) · Viewing exception totals (2) · Logging in and out (2) · WFM Primers (2) · Getting Started (2) · Genesys Widgets Reference (2) · Genesys Widgets (2) · Genesys Multicloud CX Prerequisites (2) · Customizable Chat Registration Form (2) · Customizable Callback Registration Form (2) · How autogranting works (2)

Other values: ; About the Genesys Predictive Engagement gadgets About the plugin Account: Configure Groups Account: User Management Activity Block Admin Analysis Reports: Lift Estimation, Feature Analysis, Agent Variance App Application Workflow Applications Architecture Assign Variables Block Automated Message Block Book ASAP Callback V2 Book Scheduled Callback V2 Bot Block Business Controls Business Controls Blocks Business Hours Business Hours Block Calendar Call Data Block Callback Callback Availability V2 Callback Blocks Callback V2 Callback VQ Watermark Block CallbackService Callback___ CallUs CallUs___ Cancel Callback V2 Change Language Block ChannelSelector ChannelSelector___ Chat Custom Message Block Chat Message Block Check for Existing Callback V2 Cleanup Master Schedule Window Click-to-Call-In Match Block CoBrowse Common Configure the plugin Configuring Genesys Widgets Console Cookie Usage Custom Service Block Dashboard management Data Blocks Data Tables Data Tables Block Debug Block Deploy the tracking snippet Designer Designer Analytics Digital Resources Emergency Block Emergency Flags Engage Estimated Wait Time External Services Blocks Genesys Task Routing setup Get Chat Transcript Block Go To Block Grammars & Bots How Pacing works HTTP REST Block Icons Install the plugin Installation Logging Off Logic and Control Blocks Master Schedule Media Resources Menu Block Menu Option Block Milestone Block NFW: General Parameters NFW: Select Activity Organization Partitions Performance Performance Alerts View Permissions and Access Play Message Block Predictive Routing Block Prerequisites Query VQs Block R--How Does GPR Score Agents? R--Routing Scenarios Using GPR Record Block Record Utterance block Reporting Blocks Reports List Return Block Reviewing Messages Route Agent Block Route Call Block Route Digital Block Routing Algorithms Routing Blocks Sample Designer application Saving and Publishing Your Application Segmentation Block Send Chat Transcript Block Send Email Block Setup Survey Block Shared Module Block Shared Modules Special Day Block Special Days Start Treatment Block Statistic Block Summary Survey Blocks Tested browsers The Genesys Predictive Engagement tab Transaction List Block Transfer Block Troubleshooting Upload Data: Agent Profiles, Customer Profiles, and Datasets User Input Block User Interaction Blocks User Interface User Profile: Reset Passwords Using Blocks Validate Phone Number Block Variables Voice Mail Block WebChatService Workforce Management 8.5 Agent Help

None (315)

None (6) · Genesys Predictive Engagement (32) · Routing and Designer (98) · Widgets (146) · Workforce Management (33)

None (23) · AdminGuide (3) · Administrator (89) · Agent (5) · AgentGuide (3) · Deployment (1) · Designer (3) · Developer (3) · Developers (65) · ETLRef (1) · Event (1) · FldCod (1) · GCAPI (1) · GCDeveloper (1) · GPR (7) · GTR (1) · PacingServiceDeployment (7) · SDK (78) · Super (5) · Supervisor (12) · SupervisorHelp (1) · WDEPlugin (4)

None (309) · Workforce Management (6)

None (315)

None (315)