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Article > productshort : Draft:ATC or Draft:PEC-AS & Platform : GenesysEngage-cloud or GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed.

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Get started with Genesys Predictive Engagement for Genesys Multicloud CX (3) · Transactions (2) · Templates (2) · Agent Groups (2) · Single Sign-On (2) · Statistics options (2) · Supervisor options (2) · Bulk Import (2) · Channel options (2)
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